hard pillows, broken, extremely noisy air conditioner, they charge more upon arrival and… when I went to pull the curtain shut, the large, wooden curtain rod flew down and whaled me in the face - right at the base of my nose and right in between my eyes!! the place is not safe ! and the staff didn’t care. I ended up with bruises on my nose and dark circles around my eyes. it was so painful it knocked me down and I was trembling and crying. I missed my interview the next morning, and my eyelid was so swollen my I could hardly open my left eye when I first woke up. the staff didn’t care and refused to reimburse me. when I said I would report it they said they didn’t care. so I asked “because you don’t even care about me or your customers?” and the woman nodded her head yes!!! all they care about is money!! offering good service or ensuring your safety and well being is not their priority! another group came in and they wouldn’t accept their credit card, and they sat in the lobby waiting for hours for another staff né ever to come who knows how to use the credit card machine. worst service ever!

Absolutely nothing! I left a bad review and now their response to that review is a complete lie!! I am an honest, hard working person with two masters degrees and a successful career who would never make up a lie like they are claiming. On the contrary, I even have all of the proof including photos, the bill from the doctor (that I went to and paid for the next day!) and conversations with my friends and families after being hit in the face with their curtain rod. I even called my parents because it was so painful and I was scared that I might have a concussion. I am in shock that they not only provided the worst service and experience I've ever had in a hotel, but for them to lie about it and say that I am the one that is lying! Why would I lie? I travel all the time and rent out properites myself. I have excellent reviews and they NEVER offered to get me a doctor of pay for it - I was asking them for that!! Also, I still have the receipt from my doctors visit that I booked myself the next day, so he as well as my two friends I stayed with in Mahahual can also confirm that I received a blunt force hit to my face and had a bruise on my nose and black eyes afterwards! However, I did also get bit up by mosquitos while at the hotel, but that had absolutely nothing to do with the bruise and dark circles I got from the curtain rod that flew down and bashed me in the face when I tried to close the window curtains.

Stayed in February 2023

Everything was great, there is no need to look for a better hotel, everything is in place here, the beach is 50 meters away

Stayed in January 2023

Not much really, the toilet flush was intermittent but I’m sure they fixed it straight away after our stay.

Friendly staff, lovely setting with lots of different spaces to explore and enjoy including the shady main pool, a jungle garden, a terrapin pool, various sitting spaces with plug sockets and a fantastic view of the beach, sea, reef and jungle from the wonderfully refreshing small pool on the roof with shaded sitting area too, awesome for sunset drinks. Big rooms all different and artistically designed, we have a balcony and plenty of room for our family of 4. Comfy beds, good air con and shower.

Stayed in December 2022

The location was perfect so close.to.the beach and male on . so many things to see and do . the pet friendly option was perfect for our dog galahad. It was so nice we stayed an additional night ! We will come back again for sure !

Stayed in December 2022

The staff was incredible... it's why I extended my stay.. The hotel is different but beautiful... There's a story to everything you seec on the grounds or the walls.. I love the decor. Has characteristic.

Stayed in December 2022

The room could use some maintenance.

The amenities were great and the staff were very friendly and generous. It's a very beautiful and quiet place.

Stayed in October 2022

no fridge in the room and no cups/ or glasses for the drinks

lovely hotel with a beautiful pool and relax area just 1 min to the beach nice Café in the hotel when you can buy a very good breakfast friendly staff the room was cleaned every day good wifi

Stayed in September 2022

- anything can enter in the room through under the door ( we had a lizard, a giant cockroach) - a bad smell comes from the drain pipes - beds were not confortable - terrace was in a bad shape (unmaintained)

Location is great, close to the beach and to the bus station Room was spacious The fluffy cat that was always at the entrance

Stayed in August 2022

Had to keep changing wifi wherever you were in your room to the pool. Beds were a little hard, and there was no where to get food or drink except at breakfast. It was the same food pretty much everyday. Bring a cooler to house your water and drinks. They did not give you more water, you had to go up one flight to refill your small water bottle.

The pool and the look of the hotel was excellent, staff were excellent. Location was great.

Stayed in August 2022

I loved the staff, room and everything with it! Wouldn't change anything about it!

Stayed in June 2022

The bathroom smelled like a sewer. My friend was bitten by a spider and had to go to the doctor. The pool was brown and later was shut to the guests with yellow tape.

The people cleaning the room were great

Stayed in March 2022

dark room

great location, clean, pretty

Stayed in July 2023

ugh. horrid room “Loro”. basically a closet and smells moldy and the bathroom stinks. could not sleep there, paid another hotel in area for night. never again

location and friendly staff

Stayed in April 2022

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in April 2023