Carretera Mahahual Xcalak Km 5.2, 77940 Mahahual, Mexico
#10 of 47 hotels in Mahahual
Guests' ChoiceBased on 44 hotel reviews
8.4Cleanliness
8.3
Comfort
8.4
Location
8.0
Facilities
8.1
Staff
9.4
Value for money
8.7
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 July 2024
Sonny
United StatesThe beach is not a blue water and there is a alegator around.
Nice place to relax away from the noise . It's hot in the room but we could sleep well at night.
Stayed in July 2024
Reviewed: 30 June 2024
Ludmila
DenmarkWe had quite a bit of sargassum on the beach but that is the case for all of the Costa Maya in certain months. Plan your trip if you want pristine beaches!
It’s a very relaxing and quiet place with 4 bungalows facing the sea. The only thing you will hear while being there is the waves and the wind.
Stayed in June 2024
Reviewed: 30 May 2024
Stephen
United StatesWe knew it didn’t have AC, but it was still pretty sticky (we were in the upstairs room). The shore is pretty and calm, although seaweed was a problem.
Nice location, secluded and quiet. Wonderful staff work very hard to make the visit nice. Nice morning breakfast and a good menu.
Stayed in May 2024
Reviewed: 25 May 2024
Lisa
United StatesThe room could have been cleaner. It was quite dusty.We do understand that it's hard to control dust on the beach though. It was also quite a distance from town and definitely not walkable. No air conditioner available, but there was always a breeze.
The hotel and the area were beachfront, quiet, and very lovely. They gave a continental breakfast in the morning. The host was very friendly and available at all times for questions
Stayed in May 2024
Reviewed: 20 January 2024
Anna-eva
SwedenDuring our three night stay, the sea water was red/brownish due to the wind direction and we were told it had to do with the mangroves nutrition, so it was not sea weed. A small walk away, a few hundred meters, there was a blue beach, but we never swam there. You should be aware of that outside of Maya Luna there is a lot of trash on the beach. There are a few other places/houses along the beach and the road, and sometimes they look super exclusive and tidy and sometimes more like a shed with a yunk yard. The last day of our stay, the water was clear and the wind was gone. However, I would not come to this place for a beautiful white sandy beach with turquoise waters, since this is not the case based on our experience.
This is a very peaceful place to stay, far away from the touristy crowds. We had the room on top of the main building for 4 persons, one double bed and two single beds for our family of 2 adults and 2 teenagers. The terrace was huge and was like an extra large living room only for us with hammocks, table and chairs. No other guest room was on that floor. We did have breakfast and dinner here every day and the food was very good and the price was very reasonable for drinks and meals, much cheaper than in town! The room is basic but large, the bathroom was super small and very basic but hot water in the shower, so all good. The room was equipped with TV and AC - which we never used. During the evening/night you should only watch the stars and listen to the sea and sound of the nature, and sleep hearing the waves and jungle sounds! Very nice garden/beach area to hang out, read books and just relax. This place will offer 100% relaxation! The man who hosted the place was super friendly, informative, helpful, supportive, service minded and pragmatic. The lady who cooked and cleaned was also very friendly and service minded and the food was very good and freshly cooked for every meal you order from a decent menu of choices. You can walk along the beach and/or the road to have a look around and it felt safe, only a few dogs came barking at you. The last day of our stay the wind was zero so we did use the kayaks and went out to the reef - the water out there was crystal clear and good for snorkeling. FYI - there is 3 km to the asphalt road in Mahahual, and it is an adventurous very slow drive for 15+ minutes with a normal car, due to the bad condition of the road.
Stayed in January 2024
Reviewed: 24 December 2023
Fortin
CanadaNothing
Everything! The staff was incredible, the food was great and the location is perfect!
Stayed in December 2023
Reviewed: 19 December 2023
Fernando
MexicoThe water is not very clean. It is about the sea but nothing to do with the property.
Fantastic natural place and very peaceful place. The staff is so helpful and nice.
Stayed in December 2023
Reviewed: 18 December 2023
Cindy
CanadaThere are mosquitoes so you have to be diligent to not leave the door open. The cabana is quite dark inside because the windows have shutters. Hot water was minimal and not consistent. Recommend a car or a scooter as it is too far to walk into town for supplies.
Private beachfront cabana with hammocks, lounge chairs, palapas and free kayaks for guest use. Very quiet and removed from the cruise ship crowds in town. The manager was very friendly and helpful. Handy to have a restaurant on site since the resort is outside of the town area.
Stayed in December 2023
Reviewed: 10 December 2023
Kim
NetherlandsNothing! The sea water was brown from the sea grass, that was unfortunate, but not their fault!
A beautiful peaceful property right on the sea! Amazing views and such wonderful cabanas! The staff was also super accommodating, welcoming and helpful!
Stayed in December 2023
Reviewed: 9 December 2023
Robert
United StatesNo ac but they are installing soon
Manager and employees
Stayed in December 2023
Reviewed: 23 November 2023
Wicked
CanadaThe beach was lovely to look at but due to rocks & large waves while we were there, we only went for 1 swim. It was also too rough to use the free kayaks while we were there.
Lovely well equipped cabanas very near to the water's edge. We fell asleep to the sound of the waves every night. Friendly staff, especially Jair the manager who goes out of his way to make sure you have everything you might want or need. He even will give you a lift into town when he has to go in for supplies.
Stayed in October 2023
Reviewed: 29 June 2023
Tea
SwitzerlandThe peace and quiet, also the stuff was pretty good and helpful
Stayed in June 2023
Reviewed: 13 May 2023
Robin
BelgiumThe smell of the seewead but that's beyond the staff because the last years that seems to be the case on the entire eastcoast from Florida to the Carribean. However the staff is doing their best to clean the beach, it is good to know that you are prepared for this when you're planning to come this way. Maybe a little bit more attention for clean sheets, we didn't complain for this because it was acceptable but we had a few stains on the sheets in the bed and also there was still a little bit of dirt in the trash bin in the bathroom. Maybe a little renewal from the inside of the room is advisable
The staff was very friendly and kind and helpful. The setting and location from the place is wonderful, we had a quiet house right on the beach in a few meters from the sea. Very close to beautiful seagrass and reef for snorkeling and you can use freely the kayaks from the hotel to go into the water. Unfortunately the sea was a little bit too rough during our stay for good snorkeling. In the restaurant we tried the Maya Luna Pineapple, the speciality dish from the house, wich was very tastfull. The dog of the house is very sweet and follows you anywhere without bothering you. The place is a few km's from the center of Mahahual what was fine by us.
Stayed in May 2023
Reviewed: 12 May 2023
Holly
United KingdomGlobal warming means the sea grass comes earlier and is more profuse, it ruins the water and beach :-( nothing the hotel can do about it.
Lovely breakfast, staff were super friendly, room was lovely- right on the beach. Extremely quiet
Stayed in May 2023
Reviewed: 2 March 2023
Travis
United StatesGreat property, very private and you have your own beach to enjoy. Very quite and relaxed. Staff is great and the restaurant good food) keeps you from having to go into town and search for something.
Stayed in March 2023
Reviewed: 13 January 2023
Fung
CanadaThe lighting in the room was too low to read. Otherwise, all great.
Beautiful, quiet and and cosy property right on the water. Good breakfast and food, and lovely staff.
Stayed in January 2023
Reviewed: 28 August 2022
Cara
United KingdomAll perfect but you will benefit from a car to make the most of your stay
Lovely spot close to town but far enough away to feel like your own private escape. We were unlucky with the weather so didn’t get to experience the beach and kayaks but on a drier day it would have been perfect.
Stayed in August 2022
Reviewed: 23 July 2024
Haidje
United KingdomI wish were still there!
A stay in paradise! The location is perfect, quiet and peaceful but not too far from Mahahual. Jair was an excellent host and made us feel like family. The food was great, too.
Stayed in July 2024
Reviewed: 14 May 2024
Miguel
MexicoI like the area was quiet and coozy
It was quiet, right at the beach, vet comfortable and clean, yahir was a great host, friendly and talkative
Stayed in May 2024
Reviewed: 8 May 2024
Barbara
United StatesThe feeling of being totally in nature and no new construction.
Stayed in April 2024
Reviewed: 5 May 2024
Olga
ItalyWe had amazing 2 days in Mahahual and in Hotel Maya, Jair was so nice with us:) we send you big "Olaaaa" from Switzerland. Our bungalow was very comfortable in front of amazing sea. Highly recommended place to stay during your days in Mahahual 😁 also we had sea view dinner with sunset it was really delicious 😋
Stayed in April 2024
Reviewed: 29 February 2024
Amy
CanadaA beautiful property with the most kind and attentive staff.
Stayed in February 2024
Reviewed: 23 December 2023
Callum
New ZealandThe location is a bit far out if you don’t have a car - but that said, we didn’t, and we were so glad we stayed here over staying in town. We just ate at the (very good) on-site restaurant and ventured into town when we could catch a lift with the host.
The place hugely exceeded our expectations, particularly given some of the other reviews on here. The bungalow was right on the beach. It has a decent size balcony, which provided a nice place to chill in the hammocks and gave you a place to clean your feet so you could avoid traipsing sand in. Inside the room was cool and breezy, with windows with insect screens on multiple walls, including directly by the bed, and a ceiling fan. The decor is a bit dated and could do with a cosmetic update, but it was super clean and the bed was comfortable. We slept well to the sound of the waves gently breaking each night. By far and away the best part about staying here was the host, Mr Yahir. We have never had such good service, not even at 5 star hotels. He made himself available to check us in after 8pm on the first night, repeatedly checked in to make sure we had everything we needed, sourced and arranged special meal items for us, regularly offered us a ride into town, went with us to arrange a colectivo (even speaking with the vendor for us, as our Spanish is limited), and then dropped us off in the morning of our departure to ensure we got to the depot on time. All in all a top bloke with a clear pride and passion for his job.
Stayed in December 2023
Reviewed: 26 June 2023
Matteo
ItalyThe house on the beach
Stayed in June 2023
Showing 1 – 25
Varennes Vauzelles, France
Cologne, Germany
Santa Rosa, USA
Warrnambool, Australia
Mumbai, India
Geneva, Switzerland
Mirissa, Sri Lanka
Arçais, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content