The location was good, friendly staff, the room was big enough, internet worked fine

Stayed in April 2025

parking was a 2 blocks away

great location for everything we had planned to do

Stayed in April 2025

no parking- very expensive . the necessity of saving water doesnt match the fact is extremely hard to regulate the temperature of the water. Fixing this issue would help a lot on the consumptions of water. rooms very simple and old. rooms accross the streets can get noisy. no breakfast .

Very good location .

Stayed in March 2025

Fantastic location & helpful staff. Excellent value for the price.

Stayed in March 2025

Helpful staff

Stayed in March 2025

The doors had cracks so the mosquitoes got in but there was window screens so you can open the window without letting the mosquitos in. Blackout curtain on the windows would be really nice. They were nice enough to move us to the first floor and in the back corner away from the streets after the 1st night but the courtyard still had a lot of lights on. They allowed us to shut some of the lights when we went to sleep. The top part of the door to our room kept opening up. No mosquito net on this part. Could use more hanging space for towels or other wet things to dry. Had a hard time controlling the temperature of the water in the shower (very hot showers).

My daughter liked the pool. We all love the location. Really close to La Chaya Maya who opens at 7am. The hotel also had tours you can book with them but they were not pushy about it. If you book with them the tours will pick you up right at the hotel. They also said that they could help get us a car rental at a special price but since we had already booked and paid for a car rental from somewhere else we didn't use this service. They do have irons but you have to ask for it at the front desk.

Stayed in March 2025

Property is a little dated but location made up for that. Would have been nice to have a mini fridge in room.

Two blocks from Grand Plaza park with lots of restaurants and convenience stores in vicinity. Walking distance to AutoProgreso for a trip to Progreso.

Stayed in March 2025

Many mosquitos. The wifi speed is ok, but I think not good/fast enough for virtual meeting.

Location is great, right in the heart of centro, you can get here from MID airport by Bus 703, (at Stop Park Santa Lucia) then just 2 blocks away.

Stayed in February 2025

It's owned by Kavia, which turns out to be the local hotel chain tycoon. The hotel itself is by a main street, but the room inside (behind the little yard ones) is every quiet. I was

Prime location, it's just one block away from Santa Lucia (so you can take Bus 703 from the airport, about 40min), two block from Park Grande. Everything is in walk distance.

Stayed in February 2025

Everything was great!

Very nice and surprisingly quiet hotel in the heart of Merida! We stayed here for a week and everything was perfect - the staff was very sweet and helpful, the rooms are beautiful, spacious and kept very clean. Location is super central and the hotel is surrounded by great bars and restaurants, as well as the main attractions in Merida. The parking is off premises but it’s super safe and we had no issues. All in all - we were so happy to stay here!

Stayed in February 2025

Very helpful staff, beds were comfortable

Stayed in February 2025

Tranquilo

Stayed in January 2025

What breakfast?

Stayed in February 2025

Nothing

Well located, comfortable rooms, good beds and pillows Fabulous local restaurant just across the street, quiet pool Also great and accommodating staff

Stayed in February 2025

Lots of hot water in shower, difficult to control

Loved the courtyard.

Stayed in January 2025

Arquitectura

Stayed in December 2024

No fresh air ventilation in the room or bathroom, except aircon.

Very central. Friendly staff. Large and comfortable rooms and bathrooms. Beautiful historic building.

Stayed in December 2024

Parking instructions were complicated ( or the young guy on Reception couldn't explain them clearly enough) so we ended up paying for a public carpark which was conveniently located almost opposite the hotel. Room was very dark. Nowhere to hang up damp towels. But lovely old setting.

Location is very close to the centre. Very big room. Beautiful old setting. Lovely female receptionist who was very helpful.

Stayed in November 2024

They didn’t have coffee at all.

Stayed in October 2024

Needs to be upgraded. It has a moist odor. And there were a few tiles missing in the bathroom

It's a nice architecture and a good location.

Stayed in October 2024

TV didn't work properly few programs but I don't watch TV anyway

Newly and tastefully renovated. Very quiet Excellent location

Stayed in July 2024

There parking situation was a fiasco. I paid 300 pesos for parking because the hotel’s 5 spaces were used up. That is what I was told the first night. The second night I came back to hotel to park, had to park in a paid lot, walk to hotel for someone to escort me to their parking lot. We walk to my car and that lot has closed its doors and my car is stuck in side. Total waist of my time and money.

Staff, clean, very clean, lighting, aesthetic , the architecture

Stayed in March 2024

Poor internet. TV with no channels. Sink inside the room

Stayed in March 2024

All good!

Very Central Location, clean rooms. The staff was great!!

Stayed in February 2024