Dirty rooms md bRHROOMS

Beach and breakfast

Stayed in February 2025

They could add personal lights in each table at night in the restaurant. Don't you notice everybody using their phone's light to see the food? The signs in the paths between the bedrooms could be much better. Everybody gets lost the first days. And the emergency exit path should be marked much more. I can't imagine what would happen if there is a real emergency.

The breakfast is great. The rooms are great. The gardens between the ruins are perfect. It is evident that there is someone checking every detail in the hotel.

Stayed in January 2025

Wish there were a little more dining options that are available at later times.

The included breakfast was amazing. Our room was so nice and the balcony was private and secluded so it was such a nice little escape. Loved having the plunge pool on our balcony as it was a little overcast and misty when we stayed so being out on our pool in the rain was such a cool experience.

Stayed in December 2024

While the staff of the restaurants was very kind and super helpful, the reception employees were unprofessional unhelpful and impolite. Prior to our arrival, we received at least 5 different emails and What's app messages from the Facilities professionals/conceirge/ wellness instructors/reception desk with all available restaurants menus, options and timelines which we really enjoyed, however these people were very hard to find afterwards and there were unresponsive and impolite in person which took back their proactive approach before our arrival.

The location was amazing, the vibe and facilities were great (and restaurant options)

Stayed in November 2024

The only criticism from my side is the food/drinks- I really wish breakfast was included. I ate at La Popular and Macondo and both were extremely expensive BUT it is what I opted for so I’m not complaining 😊

I stayed in Tulum from 5- 13 October on my own and had the most beautiful time ever. I woke up each morning in the early hours to catch the sunrise at the beach and honestly cannot describe the views- it was like a dream. I loved my room (I stayed in the tent). Before my arrival I came across some negative reviews about the tent etc and was slightly worried however, it was perfect. Yes there was noise, but majority of the times it was the sound of birds chirping, the wind and rain- all of which added to my experience in the best way possible. I did have some loud neighbours on the last couple of days but it wasn’t a massive issue for me. Tulum in general was really quiet as it was end of season I believe- this was also a perk for me as I’m not into large crowds etc. Another thing I LOVED were the classes/wellness activities. I took part in yoga, Qi Gong, ice plunge and took part in some classes i.e. The Human Design and The Gene Key. Sadly, I missed the Temazcal ceremony (this is on Mondays each week apparently). I was barefoot the entire time I was there (unless I left the premises to visit other stores). It was an expensive stay for me overall and so, im not sure if i can ever come back, but really hope i can. Thank you!

Stayed in October 2024

- stuff at the reception was not very friendly. I was quite disappointed with a room I got, it didn’t look the same as on the booking com, it was dark and depressing, no decoration at all. And I tried to speak to the reception about it, however they were quite stubborn, and telling me „I got what I payed for” , that is not true, I payed for the room i chose on the booking.com, and you gave me completely different room, - In Addition my room was not very clean, I had mosquitoes everywhere even on my bed. I complained to the reception the next day about it, and they said „they have two options for me or they move me to another room tomorrow, or send someone to do deep cleaning ”. You guys have to do deep cleaning every day, not only when someone is complaining again… - AC was very loud in my room, it was disturbing my sleep in night. - didn’t like that bikes were available only from 7am till 5pm, in other hotels in Tulum bikes are available 24/7.

I really enjoyed my stay, it was very relaxing. The most I liked wellness activities, and would like to mention Sol she was great and friendly. Guys who work on the beach are very polite and helpful. Also I liked that Nômade has big variations of food on the beach and few restaurants, food was delicious. Omakase menu in Japanese restaurant was great on the highest level, I highly recommend to visit.

Stayed in September 2024

The standard room was too small to lay open our suitcases comfortably. We moved to a bigger room and it was much better.

Loved the bohemian vibe, and the beachfront restaurant with live music on the weekend.

Stayed in September 2024

The jungle feeling and the different accommodations and public areas

Love the location and the property itself.

Stayed in August 2024

Overall an expensive resort but great for a special occasion. Location and privacy made up for cost.

Beautiful location, friendly staff.

Stayed in April 2024

Alcohol beverages were too pricey

everything

Stayed in February 2024

Front desk team wasn’t very coordinated and spoilt at times the total great experience. Overall i had rarely this type of bad customer interaction in other high end hotels. You can feel the snobbish attitude probably resulting from high season when the place must be overrun. This is a real pity because it would just cost a little more training and change of attitude to keep the whole experience on a high level. Unfortunately tulum seems to have developed into a big rip off place. If you need to take a taxis just on the beachroad, the local taxi mafia is asking 40 usd…. For a 3 min / 2 km drive… in offseason…. If you are lucky they go down a little. Worst experience happened when booking a small rental car for 1,5 days by the hotel concierge. Being ripped off 325.- usd for 1,5 days, tulum - cancun airport via alamo.

Amazing beach and setting. Great jungle feeling, amazing restaurant staff. Great workshops

Stayed in January 2024

We were encourage to go off property and try some place that were all about the money and not the experience. I would recommend to avoid any place with Min spend.. , Hotel had a special event that night and was not recommend to stay on property. Auto light that keep going on in-front of our door and not go off sometimes for a while, should be changed we report it and hope they will fix it. as you don't want bugs or mood to keep changing on the amazing patio.. Could only get Ice after room service closed, recommend to have basic available like fresh limes for late night tequila or your sick some things to help. Alll was locked up

Place is amazing if you want to get away and relax and love the beach this is the place, Very clean beach and property, Our room was great better then expected, our outdoor area wow! We did not use the plug pool as it was cool at night. The sound of the waves were great. Jungle hotel all outdoors. They Provided all natural Bug spray and Sun tan lotion at the pool , most places would try to charge you, this was nice tough. . Place is amazing.. They have a lot to offer if alone and I was on a date and they made it special.. Sushi Restaurant was perfect , try it if you love Sushi.. great experience and worth the cost. We will go again and stay in the same room.

Stayed in December 2023

Treehouse was a bit small

Breakfast was great

Stayed in November 2023

I booked a jungle room and I ended in the arena, which, I personally didn’t like so much.

The position, the restaurants and the activities included.

Stayed in November 2023

the price! it was a little expensive we spend 400$ only for 1 night in a luxury tent

the beach and the architecture is amazing

Stayed in May 2023

Our rooms were near the main generator and because they are tents the noise kills the jungle atmosphere. It wasn't uncomfortable but would be a good point of improvement if they were able to move them somewhere else.

Great vibe and atmosphere directly on the beach. Fun to have a tent as a room with an open bathroom. The staff is insanely friendly and the breakfast is superb.

Stayed in February 2023

Amazing beautiful tropical setting and location steps to ocean beach. Friendly and prompt staff with an excellent breakfast.

Stayed in June 2022

Amazing at first we where concerned when we realise one of the rooms we booked was tent but I can ensure you it really is a 5 star experience. Bed was massive and everything worked as it should every detail is carefully crafted. Breakfast was incredible and what they give us which was included in hotel booking was enough. Staff are really friendly we also booked Villa for my family and it was great experience for them too turned out there was more than enough room to sleep 5 adults and 1 child there. All the health and wellness activities where great too. Truly amazing experience worth every penny spent

Stayed in March 2025

The hygiene of the place was horrible. Had blood stains on my bed sheets for three days in a row never changed although I had asked housekeeping, the reception staff, and the hotel site manager to have them changed. I also provided pictures of the blood stains to the hotel manager and the sheets were still not changed for 3 days despite me going to reception repeatedly. The hotel staff reception are always high while on duty - so makes it difficult to get anything done. You have to make the same request over three times. (The staff by the beach though are excellent). We also got food poisoning from the hotel food or coffee. There was a doctor on call visiting several rooms in the hotel during our stay for the same reason (rotavirus or food poisoning)

The facilities and location of the hotel are beautiful although the hygiene and cleanliness of the place was bad

Stayed in February 2025

We booked the ‘Beach Front Suite’ for 1000 euros per night, but when we arrived, we were given a different room category, the ‘Arena’ room, which was 200 euros cheaper. When we asked the manager to resolve the issue, he told us that the room we booked was not available and that it was unfortunately out of their control. We requested a refund for the difference, but after promising to look into it, he disappeared. The next day, when we went to find him, we were told at the reception that he was absent and never responded to any of the messages we sent. We felt deceived, as we paid more for a cheaper room. This experience was a huge disappointment, and after reading the reviews on Booking, I saw that this has happened to others as well. I never expected this from the most well-known hotel in Tulum.

The restaurants

Stayed in February 2025

We booked the ‘Jungle Room’ for 800 euros per night, and our experience was disappointing in every way. The room was extremely small and nothing like the photos we saw on the platform. There was mold in the bathroom, the furniture was broken, and the balcony door wouldn’t close properly, which let in a lot of mosquitoes. We couldn’t sleep at all due to the pests, and to make matters worse, we found two cockroaches in the bathroom. The room wasn’t worth even half the price we paid. It was a real disappointment, and I feel like it was a complete scam. I would not recommend it to anyone.

The location

Stayed in February 2025

Hands down, best place in Tulum!

Stayed in December 2024

Got lost often but we came up with a slogan “just follow your feet” and ever since we started saying that we would always end up on the main path

“A whole new world” - this is where Aladdin and Jasmine would go to vacation. Barefoot luxury meets Moroccan vibes meets Bougie. And So much to do!

Stayed in November 2024

Super green jungle, comfortable rooms, tasty food

We enjoyed beautiful and authentic bungalow in green green jungle. Unforgettable activities such as yoga, breath works, shibari etc. Just 1 minute to the beach and comfortable beach club. Management was attentive to details and requests. Highly recommend!

Stayed in December 2024