good location, close to multiple public transit options, good breakfast, clean rooms

Stayed in March 2025

noise from street

breakfest very good

Stayed in March 2025

Not much food choice. Would have liked to have youtube on the tv and refrigerator. But I liked the place.

Large room, comfortable bed, desk and lounge chair. Everything in good condition. Would stay again without question.

Stayed in March 2025

Breakfast was very low

Very good

Stayed in March 2025

The rooms are a bit old. Breakfast is really good. Location is great Tv doesn't have a nice display, it fails

Stayed in March 2025

The room with street view is super noisy. There is no insulation. Shower room doesn't have lower faucet.

The breakfast buffet is good. Hotel staffs are helpful and nice. The hotel provides 2 drinking bottles water (1.5 litter) every day. The hotel near Parque Las Palapas, 15 minutes walk.

Stayed in February 2025

The experience at check-in could have been more friendly: the person at the front desk did not explain anything about the hotel's amenities, breakfast hours, or how to connect to wi-fi (we entered the room, could not connect to the internet and had to go downstairs again just to scan the QR code). Also, we had indicated in our reservation that we preferred a double bed, but ended up finding two twin beds - and nobody ever cared to explain us the reason.

Location is convenient for those who are not exactly looking for Cancun's beaches (we travelled mainly to visit Chichén Itzá), as you will need to use the bus, taxi/Uber or rent a car if you don't want to walk too much to get to the ocean. Breakfast is in a buffet style, and it offers a good variety of fruits and pastry, hot food, as well as vegan and vegetarian options, with everything served very fresh. Rooms are clean, spacious, and comfortable.

Stayed in February 2025

I feel like the rooms are dated, they are look very old and not like the rest of the hotel. It was clean but I feel like housekeeping sometimes did the minimum like not hoover the floor every day. Also my toilet was broken on arrival and and had to be replaced when I was there.

The staff here are great and I also like the common areas, pool area etc which look like they have had a recent renovation. Breakfast was good, nothing to write home about but good. Location in el centro is great, spitting distance from a big mall and bus stops to the hotel zone. There are some restaurants close by as well.

Stayed in February 2025

Although everything in our room was a bit dated, it was clean and spacious. Also I must said that breakfast is really great, with lot of choices.

Stayed in January 2025

It would use a renovation.

Good price, it was clean, staff was kind.

Stayed in January 2025

Reception staff were disorganized and generally useless

Good room was value for money

Stayed in January 2025

The room is dated, the shower didn't drain well.the electricity is spotty and they need new faucets

The staff is exceptional otherwise it would be 3 stars not 4

Stayed in January 2025

My only concerns would be the faucets, shower heads in the room, the smell of chlorine in the rooms

The stay was wonderful, rooms were comfortable and updated. Staff was amazing and understand very helpful. Hotel was not in a dangerous part of town with plenty of places nearby to eat. The hotel offers help with booking excursions which I felt was more safer than grabbing one off the streets. Breakfast although simple was delicious and filling!

Stayed in January 2025

Not much to say given the price we paid.

This was incredible value for the money I paid! The room was quite nice and clean. The Lobby was way nicer than I had expected and the staff were all great! They stocked the room with water and were happy to hold our luggage for us.

Stayed in January 2025

Cold at night very little bedding provided, very noisy outside do not ideal if this is an issue for you

Good location for down town Cancun. Big room with balcony and beautiful pool ( additional cost) with outdoor facilities

Stayed in December 2024

The water of shower is unstable.

Stayed in December 2024

Poor lightning Weak bathroom stream from shower Far from the beach

The breakfast was good Close to supermarket

Stayed in April 2024

Bathroom smells bad, very loud aircon, only one thin bedsheet to cover (very cold at night if maintain room temperature at 22), no fridge in the room.

Very good location: meeting point for my Chichen Itza tour and close to bus stop to Hotel zone. Staff is greatly helpful and very friendly.

Stayed in April 2024

The wifi is horrible

Everything is ok

Stayed in March 2024

There wasn’t much I didn’t like

It was a nice hotel with a great location. Lots of restaurants close by very close to the mall of America. The continental breakfast was very good. The hotel was very clean and staff were friendly. The pool area was fantastic very nice I’d stay again without hesitation

Stayed in February 2024

Had ROOM SERVICE MENU in room but when we called they said they do not have room service (was not middle of the night, was around dinner time) Need hand railings to hold on to for people that need help going up and down stairs both inside and outside of building.

Clean room

Stayed in March 2024

Coffee machine plug didn't work well, worked sometimes but not all and we had to fiddle with it every morning. TV was difficult to get to work as SMART TV, had to get Staff to come in to fix and it kept reseting, so we had to continually reset. Had ROOM SERVICE(food) MENU in room but when we called to have it delivered, we were told they do not have ROOM SERVICE FOOD DELIVERED TO ROOM. It had 2 different extensions to call ON THE MENU, made no sense? If they do not deliver to the room it should be written ON THE MENU! Also the light by the bed had a switch on cord which was difficult to find and very short, and there was a switch on the wall between beds for over by coffee machine which was odd.

Clean, nice size room with toilet and shower

Stayed in March 2024

We were accommodated in the older part of the hotel and unfortunately it was confused why we were not allowed to use all the pool chairs

We liked the outdoor area of ​​the hotel and the breakfast

Stayed in February 2024

the hotel should have hand rails to the restaurant and out side. for persons with disabilities

good

Stayed in March 2024