Long way to walk to get to restaurants

Stayed in December 2024

The food at the pool restaurant could have been a lot better. The bathroom water pressure was too high in the main bathroom and because of that the bathroom kept overflowing.

Loved the facilities and the staff were very attentive.

Stayed in December 2024

The air conditioning wasn’t working properly, had to ask for the welcome drinks and snacks at room it looks like it wasn’t ready to use. But the staff did the best to fix the issues.the swimming pool was really slippery and had mold it looks really unhealthy. The seafood restaurant wasn’t good so disappointing. The elevator wasn’t in good condition and I was traveling with my grandmother who is 90 years old and she couldn’t get to de beach cause there wasn’t an easy way to access due to be only stairs and not umbrella or seat available for us, I also stayed with my 2 years old daughter and she only was able to be 20 min at the beach for the same reason no beach umbrella available or tumbonas. The seats at the terrace room where broken. The towel had stains and bathroom mirror looks damaged Room 3816 3811

Staff, really good service, location, food was great at malva buffet, kidzone was really nice and night show was really good. The smell was very nice. Amazing staff and pretty place.

Stayed in August 2024

The quality/class of food in the restaurants can be much better, relative to the price. Amount of free seating and shade around the pools should be increased. I feel the pool chairs are intentionally kept less and without much shade in order to upsell the paid daybeds. Drinks can be less watered down and less sugary. Service of drinks around the pools and all over the resort can be better.

The room was very good, we have upgraded to an ocean-view room. The resort is big, well organized and well maintained. The staff were very helpful. The beach is absolutely amazing. Clean water, sand and gentle waves, great for families. Color and temperature of the water was also perfect.

Stayed in April 2024

Entertainment Team was poor

We loved the Smell and overall the concept

Stayed in May 2024

We booked our room 8 months ago in the adult only tower , then didn't have one available when we're checking in.Said there was nothing they could do. We were hosting a 56 guest wedding party. I was mother of the groom. Only after my son got upset because they had also done that to 2 other parties in our group did they "find" a room in the adult tower at 11:00 pm at night

Absolutely beautiful!

Stayed in April 2024

The facility seemed outdated. It was clean as best it could be but it needs a good renovation or something. And the food was just okay.

The staff were very very nice and helpful.

Stayed in April 2024

The food variety

Beautiful atmosphere

Stayed in February 2024

Lighting was poor in the bathroom.

Location- it was incredible! Gorgeous beach. Food options - we stayed 4 nights and loved every meal. Even the buffet was delicious. I eat gluten-free and had zero issues. Staff at every meal asked up front if we had any food allergies. Staff- nothing but positive interactions. Chance to meet other guests from all over the world at an evening event.

Stayed in February 2024

Front desk staff was serious, not smiling, not very friendly. We were not allowed to take a room sooner since our flight was a morning flight, AND we had to wait past 4 pm for a room (which was only ‘ready’ because we were upset and told them this was not fair or right). We were allowed to begin consuming, and enjoying the facilities. They kept our suitcases stored away. Same thing happened to our friends who arrived even earlier than we did. This was our first trip to Mexico and we hoped for friendlier people.

Amazing Wait staff and concierge in charge of greeting and suitcases! Greenery, & safety.

Stayed in January 2024

The room could be better and upgraded.

A gorgeous and very unique hotel with awesome amenities.

Stayed in January 2024

Some of the employees were rude. The food was ok. The bed was extremely uncomfortable. We had two working power outlets in our room.

The property had a great location. The spot was beautiful lobby.

Stayed in January 2024

too much time to get my invoice, like 1 week after my stay.

Food is preety good.

Stayed in November 2023

Restaurants were hard to find Elevators were confusing Staff didn’t seem to lnow much about where restaurants were Restaurants would close without notice

Variety

Stayed in November 2023

High temperature in the interior of the hotel. No ventilation. The hotel needs a system for temperature control in the lobby and common areas.

The employee service

Stayed in July 2023

The location

The design

Stayed in July 2023

The Buffet needed more Variety and The cooking was not adequate for pasta and Vegetables. they would over cook the Meat and Burn it.

The Beach.The Reserve Section, the Supervisor Mr Aaron Ruiz, made us stay, and Made Our Stay, his care for our Vacation made it a Vacation.

Stayed in June 2023

All inclusive sit down restaurants had ok food but somewhat of a limited menu, I guess so that you went to paid restaurants. Didn’t get to try many because they were closed at the times I went. I eat early lunch and dinner, not a late dinner, so perhaps my fault. It’s sad to say but I found myself enjoying the buffet more than sit down restaurant as I found it offered more options. The pasta restaurant was by reservation, but they never answered the phone to make one. Room service is included and prompt and pleasant but limited menu as well Now when it comes to the pool, it can use some facelift and maintenance. Seating is limited and guests take the chairs and out their belongings on them and leave for hours, so no one can use them, even if the pool is empty, it forces you almost to rent the poolside beds at over $200. To get pool towels, it’s only at once place and it’s quite a walk. It’s a resort, you’d expect pools to be heated, and also to close a bit late, none of which happen here. The kids club closes at 9:45 so nothing for them to do at night either No organized activities for kids during the day, so ok for bigger kids perhaps teens but not a kid Resort overall Is it gorgeous yes, do I have anything negative to say, no But the place Can use a facelift, maintenance is lacking in small things and overall there are so many resorts that coming back would not be my goal in Cancun. I went for my son’s birthday mentioned it at check in and in the reservation and not even a balloon for him, it was Cielo Lindo restaurant that sang Happy Birthday to him during dinner in our last night there. Our room had a couch that was dripping wet and they brought us towels to sit on upon arrival, we weren’t even offered a room change. That room had a shower curtain that was too short so the bathroom got soaked every time. Like I said it’s all in the details. We did tip staff every meal, and the housekeeping staff daily and upon departure as they were all great

The room was clean, the staff was pleasant and there were always enough staff around to ask any questions. Food options abundant although not always open or available. Breakfast is pretty much limited to buffet but it’s very varied and flavors are good, sometimes line was huge.

Stayed in June 2023

I paid for all inclusive but at one of the restaurant establishment they issued me a bill that was outrageously expensive. It was on my wife’s birthday to say the least she wasn’t happy nor was I. The service desk response team left very little room to express anything positive to mention.

beautiful

Stayed in May 2023

views

Stayed in May 2023

the check in staff, didn’t helped at all to guide you through the hotel. checked in service was just rushed and not very amicable. the deck chairs around the pool are not enough for the amount of guests. people just “reserve” their chairs and there are is no availability, unless you are willing to pay 200 dollars for a “bed” chair with a sparkling wine.

it was very clean. the food was very nice and had really nice tacos and a wide variety of food choice. the large pool gives you a large space to swim around.

Stayed in March 2023

we decided to spend our honeymoon after the wedding in this hotel and I warned about it in advance. the hotel promised us a surprise or something to offer as a gift. I asked about it every day, but they did nothing. already on the last day, after 10 reminders, they brought us a bottle of champagne, but we don't drink alcohol. food service in the room is super long. sliced ​​watermelon I waited an hour and a half. they brought me a watermelon cut off together and with a white peel of 2 centimeters. No pulp. And I waited an hour and a half. also absolutely delicious food. All restaurants have bad food. only the cafe next to the pool at breakfast was delicious. all dinners in the restaurant were very poor in terms of food quality. Always everywhere you need to reserve everything a week in advance. we had all inclusive, but everywhere you need to constantly pay extra for something. a more or less decent dish in a restaurant is no longer included in the package price. The spa can only be visited once per stay. sunbeds under the roof near the pool can only be reserved 2 times per stay. in all restaurants, the menu can be viewed only by scanning the code with your phone. if the phone is forgotten in the room or there is no charge, then you cannot see the menu. also a huge downside. we specially took the time and registered in the application to make a checkout and ordered a transfer from the hotel to the airport by a certain time. We arrived 10 minutes before the appointed time, the transfer driver closed the trunk, ignored my questions and left right in front of our eyes, leaving us on the street. and it was early 10 minutes before the appointed time! we waited another 30 minutes for our transfer and were already late for the airport. the staff don't know anything about the shuttle service, very unprofessional. we were silently sent a local taxi at the hotel for which we had to pay $47 for 15 minutes of travel!!

excellent location of the hotel, very large territory. just super friendly staff. very clean. Dominica by the pool overlooking the sea is simply gorgeous

Stayed in March 2023

we didn’t realise you had to book the restaurants in advance, but even when we did go to them they were average at best, the best food we had was the breakfasts and lunch in the buffet, the rest of the food was forgetful

the views, the pool, the beach were all perfect!! the beds were very comfy and we loved our balcony as we got the sunset view every night. staff were so accommodating especially those at the pool / beach and in the restaurant. feels like you are in a dream

Stayed in October 2022

Must admit we did compain about the room. The hotel is so lovely as a whole that when we got in our room it was a let down. It comes down to the fact its outdated, its clean to a point but just needs some renovation thanks to Nora for being so patient with us and changing our rooms. Anyway this didnt spoil our experience as everything else was spot on. I will come back again

Could not fault the staff they are super friendly and welcoming and actually made the experience even better than I thought. Food was nice but tried different restaurants and didnt enjoy it in the end stuck to the main restaurant which was good, breakfast I mostly enjoyed lots of variety. Drinks were great for an all inclusive too proper alcohol that wasnt the watered down stuff

Stayed in December 2022