Staff was extremely rude and unhelpful. They try to force you to wear some stupid bracelet the entirety of your stay, which locks once closed. Normal hotels do not do this, it's unsanitary & unnecessary. The nasty girls at check-in forced putting it on me themselves, despite me saying I don't want them to touch me. Extremely weird, incensitive & stupid behavior. The grounds do not have access to the beach, despite being on the sand, because they have a fence around the property. The rooms are OK but very basic, and the walls are super thin. All night you hear parties & drunk people yelling. The "welcome drink" is just barrel liquor with tons of sugar, not even drinkable.

Facilities were clean. Location is easy to find

Stayed in December 2023

Showers not in rooms, expensive bike hire

The activities and facilities

Stayed in December 2023

I don't have a thing to say about this.

The staff stands out. So kind and helpful. Valeria with Dora, Valeria, Pedro, Pamela, Mayra, and all of the housekeeping staff. Everything was always clean. Loved the coffee shop attached too. The pool, the activities. I loved our stay there. The new kitchen, drinking water. I could go on and on.

Stayed in November 2023

I booked a bunk bed in the dormitory but I could get a free upgrade and I stayed in Teppe , which was pretty and comfortable. Close to the beach, restaurant and bars. There were Yoga classes and some other activities at the hostel, which were really nice too. Highly recommend!

Stayed in November 2023

You need to pay at this selina for towel, using the remote working office is paid…. It’s simple a way to get people cheap into a hostel, and then upsell them with crazy prices… my recommendation is not to stay at all in Isla mujeres!

Location was OK but nothing special.

Stayed in November 2023

Wifi is not working in rooms and can be slow in common area

Very good location, very clean, nice pool area. Bed is very very comfortable and the locker system is practical. Restaurant/bar is OK but less expensive that what you can find in town Good tours offered

Stayed in November 2023

There was a party on the Friday evening, it was loud but they provided us with ear plugs which helped. Sounded like great fun, I was just too tired to enjoy.

The property was beautiful. Upon arrival, we got upgraded to a higher end room with a kitchen and private bathroom. The king bed was very comfortable and the room had fantastic air conditioning. The hostel is in an excellent location, around a 10 minute walk from the ferry and within 5 minutes of the beautiful North Beach. I loved the daily schedule of fitness classes and Spanish lessons. I felt very safe and the front desk staff were extremely helpful. Would definitely stay here again!

Stayed in October 2023

Nothing

Everything

Stayed in October 2023

We stayed on Isla Mujeres only 1 night and it was our biggest regret!;)

We loved our stay at Selina! We arrived earlier and we’re lucky enough to be checked in straight away and got upgraded for a private room with a bathroom. The staff was super friendly and helpful. The location of the hostel is incredible! Only few steps away from all the shops and restaurants. There’s no direct beach access, but it didn’t bother us, because Playa Norte was only 5min away and it’s an absolutely beautiful beach. The hostel also has a great pool with sun beds and hammocks all around. I would definitely recommend this place to solo travellers and youngish couples. It’s not luxurious, but it has a lovely vibe for sure!

Stayed in September 2023

more regular room cleaning

One of my favorite hostel experiences on earth!

Stayed in July 2023

Service is totally bad, dirty, towels never changed, and in the end they’re charged me for 28 dollars for a drip on the bed, but it’s was be there when we checked in.

Nothing

Stayed in August 2023

Cockroaches everywhere, bad smell and not clean at all. Zero value for money.

Nothing positive except the location as quite close to playa norte. We booked a private room that was definetely not worth the price. Bad smell everywhere, not clean and cockroaches everywhere

Stayed in August 2023

I paid through Booking and when I got to the place they tried to charge me again. The sun beds near the pool cost extra money which is ridiculous

Stayed in July 2023

We expected better private beach access, but this wasn’t a real problem.

Location was convenient, check-in and check-out were very easy, the room was spacious, clean, and nice. We appreciated being offered a free upgrade!

Stayed in July 2023

Not many toilets or bathroom facilities for a “shared” accom. The receptionist tried to charge us extra for things and take it out of the “keycard deposit”

Good social accommodation, room air con was great.

Stayed in May 2023

Way too expensive for what you get

The kitchen is well equipped

Stayed in June 2023

Nothing

The grounds the pool the restaurant as a 66 year old world traveler I love to be around young people they keep me alive

Stayed in June 2023

staff isn’t helpful both at front desk nor at the bar. we were asked for 100p deposit for towel and never received it back upon checkout. staff is completely “checked out”. Bar was supposed to be open til midnight but we couldn’t get a drink at 11:45pm. dirty facilities (stained bed cover and old towels) and room is very very basic. very narrow dangerous stair leading up to room. bathroom is one more flight up. no hot water and impossible to wash long hair. ps I’ve stayed at at least 20 Selina’s around the world and this one is by far the worst value for the money.

next to the beach breakfast activities

Stayed in June 2023

nothing

awesome location, really clean, staff literally clean all day long. The pool area and bar are great, lots of sun beds and hammocks to lounge in.

Stayed in June 2023

Earlier check-in no chance. That means, they open check-in at 3 p.m. so you and 10-15 other newcomers form a queue and if you stand at the end you get your room 30-40 minutes later. So ingenious.. chaotic, loud, not nice welcome. Your “welcome drink” gets served between 6to7, 7:03 sorry mate, too late. Next, such a spacious room would welcome at least a little fridge. Only the people at the reception can speak English, bar restaurant staff.. nobody, weird especially on the island visited by Americans… You pay some “local” tax which is not mentioned anywhere. In one night 5$, more nights can get you to 20-30 bucks out of nothing. Little dirty loundry, mainly the towels with brown yellowish stains don’t appeal much.

Most of all, really great location. 400 metres to the beach. The double room is quite spacious.

Stayed in May 2023

Check in took more than an hour and I arrived at 5pm I took a separate room and the smallest one I have ever seen (and it cost over 100$/night). It was noisy almost all the night there and smelly (because neighbours smoked weeds all the time))) There was no hot water in the shared bathroom. Quite bad value for money, better take a normal hotel instead

The common area is pretty nice, there are activities during the day, it's pretty clean and pesonnel is friendly

Stayed in May 2023

Listen, it's an island so you cannot expect perfection. The room did spell mildewy and the shower was not the cleanest shower I've ever been in. But again, it's a hostel on an island! It was still an amazing stay.

Selina in Isla Mujeres was great! I stayed there during the week in late May and did not have any issues with loud partying. They provide a big down comforter and comfortable beds. Great kitchen area with awesome common space. I did the free yoga one morning and had a blast. Definitely skip the restaurant if you can. There is so much better food outside the hostel doors and for better prices too. The location is perfect. Very close to all the action but up on the end of a street by the beach.

Stayed in May 2023

the sound of the music at night, but it think it's the way that selina moves

well swiming pool nice staff nice and affordable food

Stayed in May 2023

Almost zero natural light in the room, it was a techno party that night, only dj was having a good time on that party, rather went to bed instead...

Good location, good vibe

Stayed in April 2023

the water pressure in the bathroom couldn’t have been worse + I was charged extra laundry fees for having a makeup foundation stain on the pillow case. it’s be nice to have more pet related facilities

the location is good, the parties are fun, the bar staff is very friendly and considerate

Stayed in April 2023