Wifi was a bit patchy

Very well run hotel close to the beach. It even has its own cenote with interesting animals running around Spotless and clean Good aircon It was close to the action in playa but also quiet. Beach towels Nice pool

Stayed in March 2025

Mattress wasn’t comfortable, if you suffer from back pain you are not going to enjoy sleeping there if you go for longer than 4 days

Close to the beach and to the Main Street 5ta Avenida

Stayed in March 2025

Everything was good

The location

Stayed in February 2025

Amazing hotel, with the amazing service, thank you ladies from the reception!❤️ wonderful location and atmosphere in the hotel. The hotel is located 50 meters from the beach and next to the 5th Avenue (touristic street, with the shops and restaurants) ADO bus station is located 100-150 metres away from the hotel. Clean and huge rooms, very nice garden, private and clean pool. Terrace with the wonderful view to the Caribbean Sea, where you can enjoy sunrise views. Stuff is really helpful and nice to all the guests. We enjoyed a lot that time that we spent in the hotel, thank you one more time.

Stayed in February 2025

Was a bit noisy from a utility room and garden machinery when we wanted to sit quietly by the pool.

The staff, the cleanliness and the beds. It’s convenient if you want to be next to main tourist streets, but not too close so as to be keep awake by the nightclubs.

Stayed in February 2025

No wifi in room

Great rooms and location

Stayed in December 2024

Pool wasn’t the best. Beds really firm.

Location was perfect and staff was amazing. Will definitely stay again.

Stayed in February 2025

Nothing

Perfect!

Stayed in February 2025

Accommodating us with coffee would have been a small price to pay to make the stay more enjoyable. We had to park quite a distance away, but we were prepared for this.

There was no breakfast. Our biggest complaint was actually the fact that my husband drank the coffee in the room when we arrived, and they wouldn’t give us an extra pack for the morning, and when we saw the coffee station by the reception in the morning they didn’t allow us to have any.

Stayed in February 2025

There were two of us but only received one door key.

Great location, one minute from the beach and shops, bars, etc Staff were all very friendly and helpful. Room was well serviced daily..Excellent value,. Would recommend.

Stayed in February 2025

No food - didn't know we could preorder the food

Close to 5th and the beach

Stayed in January 2025

Nelly at the front desk was very helpful. The location was right in the middle of town, close to the beach, but surprisingly quiet.

Stayed in January 2025

The room was extremely clean and pretty. The staff were so friendly and sweet and the hotel is right next to the beach and it's close to everything. We are very pleased with this and we definitely recommend.

Stayed in January 2025

It was a bit noisy with the music from the surrounding café's but that is what you get when you want to be close to the busy places.

Good Shower, bed was good and location was perfect. Close to ADO busstop and we could still arrive late. Good helping staff!

Stayed in December 2024

The wifi wasn't great in the bedroom.

The staff are charming and incredibly helpful. The grounds are lovely and the bedroom very comfortable.

Stayed in December 2024

unfortunately there was no internet at all in my room. I was never able to connect.

Stayed in December 2024

Water pressure not good.

Excellent location and very clean.

Stayed in December 2024

Rooms are a bit old. If the hotel would have car parking access would be absolutely perfect.

Perfect central location very close to the ferry to Cozumel and the staff is extremely kind and welcoming.

Stayed in December 2024

The shower head right of the cieling. Hard to keep your hair dry if you don't want to wet it.. And remove soap from the lower parts. Some mold on shower doors.

The staff was very nice, helpful, and accommodating. Nely even brought our printed boarding passes to our room. We requested a couple of chairs to be taken to the building terrace, and sure enough, there they were that same afternoon. The room attendant made cute animal towels for us. It was nice to come to our room and find a new piece of towel art and crisp clean sheets.

Stayed in November 2024

No options for food or any catering at all. Not a deal breaker as we as so close to all cafes and shops. However would be nice to have option for a drink by the pool for example

Location is great, very clean and the jungle design makes you feel like you’re right in the heart of the Mexican wilderness

Stayed in September 2024

Some room elements need maintenance - like the shower

Service

Stayed in July 2024

I believe that the staff do their best to make your stay as comfortable as possible, management could also do their best to give proper maintenance to the facilities. Also it would be a plus to provide some advice on where is convenient to park.

Location of the property is great to visit the beach and the 5th Avenue. The facade transports you to prehispanic times and gardens and nice to relax. Don't forget to start your day with a quick swim in the pool.

Stayed in May 2024

Nothing. I saw other reviewers complain about the WiFi. It was down when we checked in but was fixed the next day and worked well.

This hotel was a fantastic value. Everything we needed. It is not fancy like the beach resorts, but it was perfect for my family. We enjoyed the pool. Our room was nicely furnished, especially for the low price of the hotel. The location was amazing. The coffee in the room, the filtered water, the free use of towels you could take to the beach were all nice touches.

Stayed in April 2024

Musty odour in room.

Location. Well maintained grounds.

Stayed in March 2024