1RA SUR #213 MZ14 L5 25Y 30 AV 25 Y 30 PCN COLONIA CENTRO, 77711 Playa del Carmen, Mexico
#157 of 252 hotels in Playa del Carmen
Guests' ChoiceBased on 99 hostel reviews
7.6Cleanliness
7.0
Comfort
7.4
Location
8.3
Facilities
7.3
Staff
7.9
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 February 2025
Rene
CanadaThere was no office staff, even during the regular check-in hours.
Location. Cheap.
Stayed in February 2025
Reviewed: 6 February 2025
C
AustraliaPoor maintenance on toilets, broken or missing toilet seats, sporadic drinking water supply
The Pool, the Aircon
Stayed in February 2025
Reviewed: 8 January 2025
Enjee
ThailandNo kitchen
The owner was really responsible and nice. Self check in wasn’t so hard, he msg me the moment I added his wussup. Free entry for one of the cenote, also there’s a dive shop inside of the hostel
Stayed in December 2024
Reviewed: 8 November 2024
Lauren
United Kingdomnot in the safest area
cheap and good locker storage
Stayed in November 2024
Reviewed: 26 May 2024
B
New ZealandLots of rubbish in the dorm. There was only one other person staying in there and I don't think it was hers but I could be wrong. The toilet cubicles were so tiny and the door didn't shut properly. Also, I don't think the toilets were cleaned every day. There were only 2 of us in the dorm so that might be why but I still feel like they should've been cleaned every day.
Stayed in May 2024
Reviewed: 26 April 2024
Joselin
GermanyThe complicated self check in. After the volunteer explained it wasn't that complicated anymore, but staff is only available certain hours. Without I would have been lost.
The room was spacious with own bathroom, two showers. Very comfortable beds. You get a towel included which was nice Staff was friendly and location good.
Stayed in April 2024
Reviewed: 19 February 2024
Lucy
United KingdomNothing
Location, the staff, the dive shop crew all make it feel like home here. The garden and pool are perfect for socialising and making an asado 😋 The price is just perfect and the beds are the most comfortable I've slept on in the last 4 weeks!!
Stayed in February 2024
Reviewed: 14 February 2024
Shuyue
Chinahot water failed.
Stayed in February 2024
Reviewed: 10 February 2024
Lisa
GermanyActually *lockable* lockers, warm water, location
Stayed in February 2024
Reviewed: 13 January 2024
Mone
New ZealandGreat facilities, amenities and service! The pool is exactly as it shown on the picture - nice and clean. The room and common areas are cleaned and tidied daily. I appreciated the personal recomemdation from the host to visit the Cenote.
Stayed in January 2024
Reviewed: 7 December 2023
Seungjoo
CanadaIt’s a smart hostel so there is no one when you need some help
Clean bed and bathroom Pool Not too far from the bus station A little more local side so quiet
Stayed in November 2023
Reviewed: 20 November 2023
Kate
United KingdomThe toilet doors are too close to the toilets. Quite hard to describe but it's pretty odd. Like, there's not really space to sit down and close the door properly. I am not tall.
Easy walk to the bus station and beach. I was staying for just one night waiting for my flight so didn't experience much of the hostel. They let me leave my suitcase in the room for a few hours after check out which I appreciated so much
Stayed in November 2023
Reviewed: 12 April 2023
Ardith
United StatesSadly bikes had been stolen so no bikes for rent anymore, though it is very walkable. I was not able to leave my luggage at the Hostal after checkout (11am) because they don’t have a front desk, so I purchased an extra night in the shared dorm to use the locker for the day.
Very helpful virtual host, clean and quiet dorms, not a “party” Hostal. The location close to Centro but a little off the main drag and very walkable for a solo traveler. Shares the building with a dive business so would be amazing for divers.
Stayed in April 2023
Reviewed: 20 March 2023
Douglas
CanadaHas virtual check in. I was ghosted by my ‘host’ and had to get check in details from cleaning lady, who was thankfully there. toilets are AWFUL and WAY too small. no full kitchen. just a microwave and bar fridge.
good location and pretty walkable to most things pool was nice to have reasonably priced
Stayed in February 2023
Reviewed: 6 March 2023
Natalie
Canadano baggage room
comfortable bed
Stayed in January 2023
Reviewed: 25 February 2023
Julie
Irelandthe art work was amazing which lifts the mood of the place. good locker system in the rooms
Stayed in February 2023
Reviewed: 25 January 2023
Mariana
AustraliaNeed a proper kitchen. Not a place to make friends. People around are focus on the dive school and they don’t talk to you.
Hostel organise the pre checking really well. Very clean and quite. Good location.
Stayed in January 2023
Reviewed: 25 January 2023
Lara
United KingdomWould be useful to add some hooks on the walls to be able to hang both beach and shower towels after use. Location needs to be updated on the app and google as I head trouble finding it but Carlos is incredibly helpful when you contact him for anything.
Great location, 10 min walk from the main street and beaches, close to shops and bus stations. They have a cold water machine you can use at any time to refill your water for free. Aircon in the room although on only during the night. Wifi works great. There’s LOADS of space in the room to put your stuff, get ready, charge phones, etc. Great vibes from other travellers as well, one of few hostels in Playa that has female-only dorms.
Stayed in January 2023
Reviewed: 22 December 2022
Giulia
SwitzerlandThe fact that there is no reception makes things a bit difficult. Did not really understand if I could use the kitchen or not
the location is quite central. Also I had hot water
Stayed in December 2022
Reviewed: 6 December 2022
Robert
GermanyThere was no kitchen and there was is no personally Check in Person, only virtually.
pretty close to the center and easy to find. near by the colectivo Station and to the pier. We could leave our backpacks during our trip to Cozumel in the closet. The owner is really nice and helpful. Friendly as well and there’s a free cenote Tour that the Hostel offers
Stayed in November 2022
Reviewed: 3 December 2022
Moïra
PortugalI stayed in de women room with personal bathroom. Bathroom flooded with water now and then, water in sink didn't always go down. No lock on toilets or showers. Didnt bother me personally.
Carlos was very helpful and always came to help immediately! It was quiet during the night and in general quiet at the hostel. Kitchen facilities were rather poor but you can eat everywhere when you step a foot outside. Good wifi connection! Would go again :-)
Stayed in November 2022
Reviewed: 17 November 2022
Emilie
BelgiumThe kitchen area. No cooking plates, no knife, not many cutlery and others..
Clean, secure, confortable, even an additional bathroom in the female dorm, people from the diving shop in the hostel are super friendly and even got the chance to do a free trial in the pool.
Stayed in November 2022
Reviewed: 12 November 2022
Cassandra
United StatesThe lounge area is right next to the rooms so a few nights the TV was LOUD. This may or may not be common though!
Very clean, great location, amazing staff!
Stayed in November 2022
Reviewed: 29 October 2022
Lucas
FranceKitchen should be improved
Free diving and free cenote available with the hostel ! The pool area is pretty good
Stayed in September 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content