There seemed to be a lot of very loud Americans in the hotel, and they were very noisy all the time. The massage treatments were insane prices. The gym was very limited. In the sports bar, there were late night snacks to microwave, but they were really not great. The desserts all taste the same. There were some great staff in the hotel but there were also a lot of miserable looking souls.

The location is good, right in the resort area, easy to get ubers, and feels safe. The staff are mostly very lovely and don't worry about tipping but my advice is if you do tip a little bit here and there it will make your trip better and gain you a bit of respect from the staff for the hard work they put in to make your stay good. If you're going to book things like trips and coco bongos, then book here at the hotel, and you will get a better deal. The food is a big variety and the different restaurants add a bit something extra one is Asian style things and we had that a couple of nights and we tried the gastro style restaurant and that was good but we found a bit better for us to eat in the main buffet. They could definitely make some better desserts and definitely need to have someone to mind the kids putting there hands in the chocolate fountain and stuff. The cocktails in the day were slushy ice varieties and the strawberry daquiris were good, the drinks were good and barstaff were fun. The parties were really nice and a good little crowd. All in all a nice break next to a nice beach with good staff and plenty of food and drinks at a sensible price! It was good 👍

Stayed in January 2025

Excellent vacation. The liquor for the all inclusive should be top shelf or near top shelf for the price of the hotel and the Brand of the hotel (RIU).

Stayed in March 2025

Little information on when the parties are

Lot of activities, the events team 10/10

Stayed in February 2025

Everything! The food, the beach, the room, the entertainment, the atmosphere. We loved it all!

Stayed in January 2025

That I had to leave too soon!!!

Beautiful, the hotel design is breathtaking

Stayed in March 2025

We had a late flight and would have loved to pay for late check out to 2pm but they said it wasn’t possible, and still charged us for the one hour. Most hotels will overlook that. Some restaurants closed earlier and couldn’t fit us even though we were there as early as we thought. Example was the steak house

Lovely scenery and lovely room with ocean view and loads of space

Stayed in March 2025

Restaurants tended to get over booked and you needed to reserve well in advance

Loved the service from the staff, the hotel facilities and the rooms.

Stayed in March 2025

The food was average at best. We tried all the restaurants, This brought our over all rating.

Property cleanliness, ocean views, friendliness of staff and property activities were excellent.

Stayed in March 2025

The only negative was that my husband and I stayed during spring break. We witnessed some out of control college students vomiting and fighting. These behaviors cannot be blamed on the Riu or its staff. The staff of the Riu quickly and appropriately stepped in during these incidents. I would definitely stay at the Hotel Riu Caribe again, but not during spring break.

The property was beautiful and meticulously clean. The staff was friendly and very attentive. The buffet has lots of options and the food was fresh and very good.

Stayed in March 2025

Restaurant reservetion

The View of my room.

Stayed in January 2025

Internet is complimentary for up to 4 devices only but once you register them, it's permanent and you cannot disconnect them. If you have a 5th device, you need to purchase the connection. Hotel is oriented North, and beach is getting out of sun after 5 pm because the sun sets behind the hotel. The sea is ok, not at the level someone could expect from the Caribbean sea. If you like a quiet place, this is not exactly the best hotel because people celebrate till late in the night (actually morning, sometimes till 2-3 am) and you can hear them even if they stay in the Bar.

Breakfast was great. Lots of various food. Continental Breakfast, typical Mexican food, American breakfast. Practically everything. Coffee machine can make cappuccino too. Variety of different fruit juices. Beach is super, the sand is like white powder. The all inclusive is really ALL-included. Cocktails are nice and Staff is very warm and welcoming. Diving center team available for Certifications and other specific need (water sports). Opportunity to go to Isla Mujeres with a collective boat-tour (prices reasonable) that starts in front of the hotel.

Stayed in March 2025

There was a big selection of food, but nothing was very good. Just ok.

Beautiful beaches, turquoise water, and pools. View was spectacular. They cleaned our room everyday which was awesome good night life and every drink you could think of available 24/7. Would 100% recommend. However it was a pretty young crowd and awesome night life, I don’t think it’s a place I would want to bring our kids.

Stayed in March 2025

Nothing

I loved how it was super clean and organized. Everything was always well stocked and all the employees were so helpful and friendly.

Stayed in March 2025

Breakfast at the buffet was excellent. Food in general was very good. The staff was extremely helpful and very professional. The facilites at the renovated resort were excellent. We really enjoyed our stay

Stayed in February 2025

The food was the only let down for us, but it is expected with an all-inclusive resort because they are making food for the masses. Nothing "wrong" with the food, it was just very bland. The Asain restaurant was the only exception, the food was exceptional, so we ate there most evenings.

I am very clean, and this place met all my expectations. I was very impressed. We enjoyed the staff, activities, beach area, pools, etc.

Stayed in February 2025

Everything was great!

Stayed in February 2025

Staff was friendly, food was great, how can you go wrong with free alcohol. i would definitely pay for the all inclusive package again.

Stayed in November 2024

N/A

Everything

Stayed in February 2025

Night noise of the drunk guests

Destination, facilities and food

Stayed in January 2025

-

Great Hotel with 5* services. very well trained staff, nice people in all positions. High standard restaurants and bars (lots of selections), the pools are warm enough, the beach is beautiful and just right there. The bus stop to Cancun Center is just a few meters from the hotel, and the ferry to Isla Mujeres can be reached by walk (15 minutes).

Stayed in February 2025

It was a little noisy outside at night, as there were groups of youngsters enjoying all inclusive access to the spirits bit too much, but we didn’t mind it, as we were there too once, many moons ago.

Loved our stay at Riu Caribe from the very first minute. We were greeted by lovely Daniela and got un unexpected upgrade of our room, which was a nice surprise. Then it got only better. Room was beautiful, clean and bright, overlooking turquoise Caribbean sea. Restaurants had a great selection of food, plenty to choose from at the breakfast, lunch and dinner buffet. Plus, the other restaurants on top of it, with no reservations needed. There was a plenty of entertainment throughout the day, either at the pools, beach or theatre area in the evenings. Really enjoyed White Party, where my husband and I felt like a teenagers again. Big shoutout to dozens of hardworking staff, who make sure that the place is spotless and your stay fully enjoyable. Mexican hospitality and kindness blew us away and we are willing to come back to this beautiful place again

Stayed in January 2025

Nothing

Food and selections were very good. Staff was exceptional. Concierge Ulysses was terrific

Stayed in December 2024

Great location - great beach - wonderful food - awesome staff

Stayed in January 2025

I would have liked more beer selections as there was only one. Lunch options were also exactly the same every single day for the pool and beach people.

The new updates at the hotel were nice. The rooms felt fresh and modern and my balcony was amazing. The sports bar was also very clean and modern with good drinks and very accommodating for NFL games. Fernando was absolutely fantastic. This property has a beautiful calm beach that some days guests could even use their floats in. The ferry to Isla Mujeres is also walking distance from the hotel. The dinner options did get repetitive but they were consistently good. I did call for a Riu doctor during my stay and I would highly recommend doing so. He was able to solve my issue almost immediately without losing more vacation time. Also, Riu parties happen 4 times a week at this property and guests from other Riu properties are even bused in for them. The crazy thing is if you don’t look for them you literally would never know they were there… I have to say also the cleaning staff were the best and most creative with my towel animals ever

Stayed in January 2025