Not applicable:)

The hotel is very nice, well kept. I love the children area. My son had a blast and the staff is always so happy and smiley.

Stayed in October 2023

The staff was very rude and unwelcoming

Good location and nice weather

Stayed in September 2023

I didn't like the staff , the music was terrible and loud , I couldn't even relax on the beach without listening to it, the beach was filled with people selling stuff and services, as if it wasn't s private beach ,very dirty , the sand was filled with cigarette roaches , it felt like a very low class party filled with tattooed people with chains and tank shirts. The pools couldn't be more busy and dirty. The drinks are terrible quality , the waiters wouldn't want to serve unless you were tipping them. There is no room service and they can't even send you a bottle of water or anything to your room. The pillows are so old. There are only 4 elevators which are together in the same core giving service to about 1000 rooms , plus the staff. Interior design is very poor. There is only one bar open for most of the day which is so far from everything. Nasty place to be. I wouldn't recommend it to anyone who has a highschool degree or higher. Sorry if I'm being honest I don't mean to offend anyone.

The Italian restaurant is pretty decent, Its the only restaurant that I could recommend. The other thing that I have to admit is that they have a good ice cream , Jaqueline and Gina also behaved very nice all of the time

Stayed in September 2023

We had a problem with the payment at the beginning with the credit card, we would like the option to pay before arriving at the hotel so we can fix any problems that will exist in the check-in and not lose too much time in it. Finally we had to pay in cash which was an uncomfortable situation...

Everything was pretty good, amazing food, cool pool (a little bit dirty but ok), comfy rooms and a fun animation team with funny games at the pool... It is definitely a great option to visit, you won't regret it...

Stayed in August 2023

The restroom to far, and the staff to bad

Good kids area

Stayed in July 2023

Bad rooms

The rooms very nasty the beds very bad

Stayed in July 2023

no teinein monedas de 5

the beach

Stayed in July 2023

Room was worn down We had Roaches Room was dirty (mirrors and floors)

It was close to beach

Stayed in July 2023

The older kids would have liked more options for slides in deeper pool. The pool with slides only has like 2ft water. The other two pools don’t really have anything specific for the kids.

Lots of food and drink options, friendly staff

Stayed in July 2023

The room was dated. There was one staff member I think his name Mr Black who at times seemed like a bit of a tyrant. The pool was a bit busy and a few types that didn't promote pool enterage. Plenty of room for pacing both in the room and down the beach.

The free drinks were great and the beach was nice and most the staff were super friendly and helpful.

Stayed in July 2023

There’s not enough staff for the amount of guests in the hotel. The staff is rude and not welcoming. The sofa bed was made out of plastic and very uncomfortable. Overall the installation are old and in bad shape.

The food is good and there’s good entertainment and activities

Stayed in June 2023

Room delivery is very late, after 4pm, considering that you leave the room at 11am, the Hotel shoud improve this, because a whole day is lost.

Food was great.

Stayed in June 2023

I did not like the location, it was too far from anything that was needed. the food was horrible except my ribeye steak I had. none of the food had flavor and every Buffett seemed to have the same choices. the food was not appetizing at all, if I come from the U.S. to Mexico I want to enjoy some delicious Mexican food. The rooms had roaches or some type of bugs on the bed, I did not make it a big deal because I had kids with me along with my wife. the AC system needs some more horsepower, they barely blew any air, we had to request a different room. I wish the pool bars stayed opened later and that it had servers coming around for rounds of beer. the staff was friendly, but both the people painting faces during the neon party. the beds also smelled like urine that was discussing.

the hotel was nice, the pool was fun, toddler pool was great for the kids. the night life was was fun, great music but ended too soon.

Stayed in May 2023

Hotel is far away from any point of interest. Rooms are dirty: floor, drinking glasses, found a cockroach on the bed. Elevators are very slow to arrive, people flocks waiting for one, many opt to take stairs. There are too many rooms for the hotel facilities: for breakfast the restaurants are full and one has to loose time looking for a table because all are taken; pools are crowded. Couldn't find where to eat between 2:00 and 6:30 pm. Towels are dirty and worn out. In general, there's a line for everything. Customers are mainly families with children from toddlers to teens, so there's a family environment.

Personnel is usually very kind. Food is ok for the price. Beach is nice to swim.

Stayed in May 2023

The room was old and stale. There was rust on metal accesorios in the room. Lighting in the room was very poor. I would not consider this hotel a five star resort as it claims. I also got sick from the food. My reservation was for three nights. I was only able to enjoy the first night. I ended up in the nearby hospital due to the bug that I got. It cost be an arm and a leg. Almost as much are our 3 nights stay. Very disappointed as I was really looking forward to staying at this 5 star hotel. It took me another 4 days to recover from the food poisoning.

The grounds where nice.

Stayed in May 2023

need to have comfortable areas in the beach since does not have it the room was really bad, not a good condition, bad smell and old old furniture and decoration food regular

hospitality by the administration and personal

Stayed in March 2023

Food, people that stayed there, amenities. Much could have been improved. Was very disappointed.

This place was horrendous compared to the other places i've stayed at. I really thought they could have provided much better food. Definitely needs improvement.

Stayed in March 2023

The only issue that I had was that we could not connect to the Wi-Fi properly. This few sentence is for the general managers and CEO of Riu, please give your employees a good raise. They are the ones who make Riu look nice and welcoming, and they should be recognized for all that they do.

The whole entire vibe of the place was fantastic. The employees were ready to greet you and help you with any questions that we had. oh, and all the bar staff and basically everyone that works there are amazing.

Stayed in March 2023

Could be more clean, drinks are not high quality, too much peoples on small space,

Breakfast, location, wifi, chinese restaurant

Stayed in January 2023

We were expecting better food, we expected service in the restaurants and not buffet. some of the buffets were just like going to the food court.

I like the Jugo the bartender went out of his way to make an Old Fashion. The steak house was good, glad we ate there.

Stayed in December 2022

everything was great!!

Stayed in November 2022

Bathrooms so far from beach

Food was really good, smiling and polite working people, make us feel like in home, specially woman bar tenders from La Cantina Maria and Veronica, very nice attention.

Stayed in October 2022

it needs a remodel!

the hotel looks nice but not for a 5 star rating

Stayed in October 2022

Everything was great, the staff was always happy and ready to help.

Stayed in May 2022

The food was not good and tasted cheap, especially the desserts. The rooms were tiny and the bathroom area didn’t have a door so everyone had to look away when you stepped out if the shower

The staff was very nice and helpful

Stayed in May 2022