The hotel the food the entertainment it was like a resort for retirement people the beds are hard my back hurts like crazy you have to make reservation at 7am for the steak house and Mexico restaurant so we ate out daily on 5th avenue

Only two good things were the cleaning lady who made sure I had towels and anything else I needed also the bell hop who walk and pushed every one bags

Stayed in March 2024

nothing

nothing

Stayed in January 2024

Air conditioning didn't get cold enough in my room.

I loved all the fresh fruit, especially the mango! The bacon was crisp and delicious and the coffee was magnificent!

Stayed in January 2024

Bartenders (men) should be more friendly. They look too arrogant and impolite. One of them at the beach bar pointedly did not notice some people standing in line. It looked strange.

We love Riu hotels since we had been to RIU in Costa Rica a few years ago. Excellent choice of dishes. Nice beach with clean sea. Large and very clean rooms with a cupboard where you can find 4 large bottles of tequila, vodka, rum, etc., which are refilled every 3 days. There are capybaras and monkeys in the garden. Very friendly and courteous staff at the main restaurant.

Stayed in December 2023

WORST HOTEL STAY OF MY LIFE! PLEASE AVOID AT ALL COSTS!!! ROOM HAD LOADS OF COCKROACHES, RACOONS EVERYWHERE IN THE RESORT STEALING YOUR FOOD, RUDE RECEPTION STAFF, FACILITIES & FOOD TERRIBLE, AND RESORT NOT EVEN CLOSE TO THE BEACH! NOT SURE HOW THEY EVEN GOT 5*? THE RUDEST RECEPTION STAFF I HAVE EVER MET IN MY LIFE: UPON ARRIVAL DID NOT EVEN EXPLAIN ANYTHING ABOUT THE RESORT. WHEN WE COMPLAINED ABOUT THE COCKROACHES IN THE ROOM THEY DISMISSED IT BY SAYING 'ITS NORMAL WE HAD TO OPEN A HOLE ON THE GARDEN' - NOT EVEN A SINGLE APOLOGY. THE FOOD WAS TERRIBLE AND THE RESORT IS FAR AWAY FROM THE BEACH. PLEASE DONT STAY HERE!

Only the restaurant bar staff was nice

Stayed in November 2023

More facilities to use. For example only sports facilities were a single tennis court and a mediocre gym. No jogging or walking trails, no pickleball or other sport activities, no snorkel and fins or paddle boards etc provided if you were going to the beach. Getting through to the front desk for information in advance was difficult and they didn’t provide any information. For example no regular shuttle bus service from and to the airport - we had to take taxis. The shuttle bus to the beach was completely full in the mornings so we had to take taxis. There is a mid day gap in service for the beach shuttle so again we had to use taxis. Generally staff were not able to communicate in English.

Meals were good Basic facilities were fine - pool, bar, restaurant.

Stayed in January 2024

Not a 5 stars hotel. Not a 5 stars. It has got the Riu name but not a resort worth the name. Old, mold-smelling rooms. Villas that were bought by the chain and are offered as something that is not the real thing. Far from beach, you hace to take a bus and ride 15 min to the beachclub next to the real Riu resorts. Then the access is like a staff entry passage, only for Lupita "guests". Only one buffet working restaurant, the other 2 are for 20 people and always full. Worst receptionists ever. Worst client service. Added 10k mxn for a 5 yr old child. Old moldy rooms, old smelly mattresses. Not worth at all.

Not a 5 stars hotel. Not a 5 stars. It has got the Riu name but not a resort worth the name. Old, mold-smelling rooms. Villas that were bought by the chain and are offered as something that is not the real thing. Far from beach, you hace to take a bus and ride 15 min to the beachclub next to the real Riu resorts. Then the access is like a staff entry passage, only for Lupita "guests". Only one buffet working restaurant, the other 2 are for 20 people and always full. Worst receptionists ever. Worst client service. Added 10k mxn for a 5 yr old child.

Stayed in December 2023

The food is nasty I spoke with a lot of people and they said all Riu property’s there food is nasty so not stay here

It’s not at the beach the picture shows the property at the beach not true

Stayed in December 2023

The front staff members called fenando is rude & unfriendly. This is the worst hotel I have ever stayed in. Americans stay away from this horrible hotel.

Absolutely nothing.

Stayed in November 2023

Service after midnight at the Bar. Just because didnt leave any tips had to be waiting and waiting to take my order. They werent even busy .

Food was good and rooms.

Stayed in November 2023

Here they advertise as “ Beach front” they are not. You have to take a 10 mins bus to the beach.

Staff are very welcoming, clean place, food it’s all right.

Stayed in August 2023

That the pool close at 8

Everything was crean and most of the employees where very attentive

Stayed in August 2023

The room is horrible not like the pictures. The resort smelled like sewer periodically. Not on the beach... the bus isn't good to take and hours isn't long enough.

The food isn't bad was good The first two days then went bad. The entertainment is decent. Pool is clean

Stayed in August 2023

Amazing staff

Stayed in July 2023

Although it is not a big deal, the location of the hotel in comparison to others is far from the beach.

Riu Lupita is one of the best hotels in Playa del Carmen. Food, drinks, activities, and the experience, in general, are worth the cost. Try to don't miss booking the dinner in the steakhouse.

Stayed in May 2023

I went with my husband and 2.5 year old son and we really enjoyed our stay at Riu Lupita. Staff were amazing, from front desk to maids to restaurants! It's a nice laid back resort that's good for families or any age group. Lots of activities throughout the day for everyone and entertainment every night was good also. There is a separate section for kids, Riu Land, with children's activities every hour from 10am. We went during Children's Day in Mexico, without knowing so there was a lot of families with kids. They had a big parry for kids on that day, making tye dye t shirts, face painting, foam party, music food etc. My son really enjoyed Riu Land playground, mini pool and various activities. Food was very good, with a variety. I don't eat meat but I had plenty of vegeterian options at each meal. Therere is Italian and Meixo a la cart restaurant that you don't need any reservation for and the steakhouse at the beach that you need to reserve on the day you want to go right at 7am at the main buffet restaurant. We tried the Mexican only and preferred the main buffet instead. The pool was nice and clean, right at the centre of the resort by the bar. Resort was always lively and had a good vibe with different entertainment during the day by the pool. The beach is about 8 mins drive with the bus at Riu Palace and it was so beautiful! Not much seaweeds when we went, surprisingly. I guess they're cleaning it all the time. You have to take your beach towel from the resort (by the pool). The bus comes every 30 minutes to and from the resort, which isn't bad. The beach club is also very nice with a bar, lots of snacks and restaurants, tea, coffee, icecream and even some hot food. There's enough loungers, DJ, beach activies etc. Our vacation was perfect.

Stayed in May 2023

Great Hotel!! It was my bday and they decorated the room and even the breakfast table! Amazing staff ... the beachclub is the best. Food and drinks really good. I will come back! Thank youuu

Stayed in March 2023

I like everything, the only thing I’ll add that the last transfer of the bus should be at least 8pm at latest. So staying longer on the Beach for sunset.

I really like the food , the service was excellent. Smile and friendly staff. Everyone it makes me and my daughter very welcome. The evening entertainment was great too. Thank you

Stayed in February 2023

The location requires taxi rides if you want to go to town after the shuttle stops at 530pm. Hotel did not have shuttle service to or from the airport, making the ride $160 round trip.

Loved the staff, grounds, and the food was excellent!

Stayed in January 2023

Staff were fantastic. Quality of food was good on the whole. Great variety.

Stayed in January 2023

I like everything

very well maintain, clean.

Stayed in January 2023

The gym could be bigger and have more equipment.

The entertainment, although the Mariachi show could be longer.

Stayed in January 2023

I booked this for my client. Unfortunately it was not as described on booking.com I thought I was getting my client a beachfront resort just as seen. In the main picture and it was a 15 min drive. The pictures were a false representation of the hotel. The pool looks nothing like the pictures that are posted for this hotel nor did the room. The staff was fully understanding of my clients disappointment and tried to upgrade her to their sister hotels but they were understandably full booked as RIU is a great brand. My client just got unlucky on this trip. It happens

I booked this for a client The staff was great! There was a mistake done with my clients booking and the staff was fully understanding of my clients disappointment and tried to upgrade her to their sister hotels but they were understandably full booked as RIU is a great brand. My client just got unlucky on this trip. It happens

Stayed in January 2023

The bed was creaky

The staff feels like a nice family, everyone is friendly and helpful. The entertainment team does amazing shows with a reduced staff, we really enjoyed the shows, games, and the general enthusiasm of the team!

Stayed in November 2022

the bed the noise the outdated room.

nothing

Stayed in November 2022