Beds were too soft, not having transportation or shuttle from the airport, it was difficult to understand and plan for the events, RIU app was not friendly, too expensive for the service

Organized place, nice staff. Clean facility

Stayed in February 2024

Nothing

The ambience

Stayed in February 2024

Communication is lacking, I paid an additional 400 pesos to extend my check out time until 2:00pm, By1:30 we were locked out of our room and the desk sent a person to ask when we were leaving.

Stayed in January 2024

We find bugs in rooms

Stayed in January 2024

My wife and I had come to Rui Palace about 5 yrs. ago and really enjoyed our stay and always talked about returning but not able to due to family health issues. Now that we are able to watch our grandson we made it a point to return as we knew it would be a wonderful family experience including my son, wife, grandson, & brother and girlfriend. We ALL TOTALLY enjoyed our stay and plan to RETURN SOON. We LOVED the rooms, pools, views, buffet, access to beach, and this time the Water Park next store for our grandson. We would like to give a shout out to staff again for the cleanliness factor the means so much. Shout out to Fernando at the Front Desk when we checked in for his professionalism, knowledge, and commitment to making our stay special. Also Valet Pablo who took care of our luggage every time, provided local information, and did with warm communication skills. My wife and I thought RIU PALACE was just like it was 5 yrs. ago which is a compliment and no wonder it is HiGHLY REVIEWED. Oh, one difference is they added 3 pickle ball courts that we enjoyed daily!! We had 3 Ocean View Junior Suites and stayed 5 nights dates Jan. 20-25, 2024.

The Breakfast buffet is excellent with a large variety of food choices. The service by staff was wonderful as we were traveling with family (2 yr. old grandson) and staff immediately became familiar with us for our stay and had a high chair ready for us in the morning that was sanitized and covered.

Stayed in January 2024

Excelente

Stayed in December 2023

Everything was great until we got ready to check out. They tried to charge us for something we didn’t do. My husband and I wasn’t going for it cause we know we didn’t do anything and they wasn’t about to put that on us. Once they showed us the picture it even looked like an old picture. It’s sad cause I wonder how many people they have done this too.

The moment we got to hotel they served us a welcome drink! The hotel is very nice and clean. Our room was amazing, we had a corner view that showed 2 ocean view at 2 different angles. It was so amazing an beautiful!

Stayed in January 2024

Rooms can be a bit noisy with the hallway noise, or hearing the late night parties from the other resort, but manageable.

Great location. Staff super friendly. Food was excellent for an all-inclusive. Italian restaurant was the best.

Stayed in December 2023

-ac in room never worked -mimi bar was never refilled until the last day -staff were not that friendly -drinks were watered down -too many vendors shouting all day selling stuff -hotel needs a good paint job -disappointing shows and lay out times -poor options for vegans at restaurants

.Sunsets

Stayed in January 2024

I couldn't stay longer and my friends said, they wished that they could stay longer. It's a good location to get to many places of interest.

The Breakfast, Lunch and Dinner options and restaurants are good and always fresh. The staff are super friendly and helpful. The property is always in nice looking condition and the RIU always maintains it to look beautiful and natural. I booked for friends and they love it at all 3 RIUs in Los Cabos.

Stayed in January 2024

- There are too many flies. there were bees and bugs inside the display shelf where the cupcakes and pastries were kept. It was ver unappetizing and made us wonder how unclean and unhygienic their food prep was. - The alcohol, though free, was watered down and was very bad quality. The bartenders asked for a tip every tip every time - The food buffets had a lot of variety. But the was taste was very bland. - They have 4 speciality restaurants on the property - only ONE was worth the wait. They do not take reservations. Seat people on first come basis - and have waits for 1.5-2 hours! Not worth the wait at all. - The resort has a transportation company that does not allow Ubers to com t to the resort. We ended up paying 3x the fare to visit anything outside the Resort. Again, TIP was expected, or they would delay calling our taxi - They did not have a concierge desk to guide us. We wanted to go for a hike, but no one was there to help. The staff kept pushing us to the vendors they have in the hotels. Again, 3x the cost! - TIPping was the biggest irritant. The whole idea of overpaying for an all-inclusive resort is so that you don't have to carry cash (or your wallet) to the bar, pool, for dinners, for fresh towels, every time we ordered room service, etc. - We were also chastised for booking through Booking.com. The people who booked directly brought Riu were provided free transportation (a $80 value for family of 4) to and from the airport. We did not have that privilege as we chose the discount through Booking.com and did not opt to book directly through them.

It was nice and open spaces. The swim-up pool room that we had was nice; but our room faced the Riu Santa Fe which was very noisy - no privacy.

Stayed in December 2023

My wife, her friend, and I got violently ill on our last day from something we ate - shouldn’t be happening in 2023 at such a well known resort

Stayed in December 2023

What I didn’t like about the property was that my exact stay was offered for much less on another site and I was promised that Booking.com would beat or match that price but as of this moment has not happened.

Everything was to my satisfaction.

Stayed in December 2023

the rooms we rented were swim up and we did not like them. They moved us to regular rooms, which were less cost but they did not offer us the reduced rate.

Stayed in December 2023

Food was very disappointing. Especially the specialty restaurants.

Liked pool area atmosphere and night time activities.

Stayed in December 2023

The only downside of my trip was that the employees there barely spoke English and it was challenging to naviagte through the place since it was so big. Also, I’ve had this before, but my room smelled like mold or like a room that was closed for a long time. It didn’t go away by the end of my stay. Which was really upsetting.

This property is huge and gorgeous! Situated right on the beach, with magnificent pools, beautiful views, fresh and healthy food, just absolutely amazing. It’s also very clean. They legit clean everyday!

Stayed in December 2023

I didn’t like not having more time to spend!

The location, service, food, and the sleeping quarters were all perfect!

Stayed in December 2023

The location was prime. The cleaning staff was friendly. Needs an upgrade/facelift .

The food was awful. We avoided eating there because the food temperature was always cold. The sushi restaurant was the worst I've ever had. The bartenders get annoyed when you ask for a drink. The quality of the food, drinks and facilities are not nowhere near than those in the Caribbean. We will not come back

Stayed in December 2023

room was dated,very uncomfortable pillows and bed,the linens looked gray instead of white,same with towels. curtains with spots.sofa bed had spots on it. sink was leaking.hallways not clean.

food drinks

Stayed in December 2023

It alot stairs

Love it

Stayed in November 2023

Air conditioning in room, smell in bedroom

Food, service

Stayed in November 2023

no hot water for 4 days and i got food poisoning

staff

Stayed in October 2023

The suite we booked had a balcony jacuzzi and we asked several times for maintenance to come and fix it and they never did. We didn’t get to use it the whole trip and that was the reason we paid extra for that suite instead of a normal room. Very disappointed.

Loved the pools, views, and views.

Stayed in November 2023

The beach wish we was warned about not getting in the water beautiful beaches but it's Dangerous

Stayed in November 2023