Food was hit and miss, pool and outside amenities were a bit run down.

Location, beach access and the fact that it was all inclusive in Los Cabos

Stayed in August 2023

The beach because it’s dangerous, I’d like some other pool

I liked the hotel, the food menu

Stayed in July 2023

There were children taking up space at the swim up Bar and the pool was often warm-not sure what can be done about that!

The property was fully staffed with kind, hardworking staff.

Stayed in July 2023

Our room never got very cold- and the AC would run the whole time, and our clothes and sheets were always damp, however we did not report the issue, mostly because we were in the pool all day.

Everything was located conveniently

Stayed in June 2023

wish they had more pizza workers … that guy was making 5-6 min in 1min

staff are very friendly and nice and always ready to help

Stayed in June 2023

the taste of the food

Stayed in June 2023

There wasn't anything in particular that I didn't like. It was wonderful.

I liked the convenience. I liked the staff. I liked the facilities and of course the food was delicious.

Stayed in June 2023

all-inclusive; good food. I really enjoyed having the adult pool as a quieter option.

Stayed in May 2023

Beach access Food was just ik

Stayed in May 2023

the food was not great. we ended up eating at places across the street after trying the Italian night at Marco Polo

big property with access to the beach.

Stayed in May 2023

Food and too many people

Rooms and facilities

Stayed in April 2023

Lunchtime options

hreat optioms beautiful view

Stayed in May 2023

my husband arrived a few days after me and there was a lot of confusion about getting him checked in. I had to redo all the paperwork and it took much longer than seemed necessary

great location and view, good food, great pool for kids in the shade

Stayed in April 2023

The staff and service was amazing. Can’t beat the weather.

Stayed in April 2023

Customer service 100% right from when you get to the entrance. Ramon (young chocho) was amazing. Breakfast Buffett awesome Lunch at Rosmarinus awesome Dinner at Zai EXCEPTIONAL!!! Chris at Zai perfected the experience

Stayed in April 2023

a bit dated

water park, rooms balcony, buffet at cafe Solaris, access to the beach and the main pool

Stayed in April 2023

food and drinks are terrible

clean, great location and big resort

Stayed in April 2023

Loved the ocean, safety, entertainment and the food was better than expected

Stayed in April 2023

Far too crowded

Only used the buffet sparingly

Stayed in March 2023

The food on the lunch and dinner buffets is okay. But you can find good items. We enjoyed the French night at Marco Polo, as well as the Mexican night and BBQ night at Panchos. The breakfast buffet is the best of the buffets. At lunch try to stick with the freshly made items like the tacos and grilled options.

the facilities are very nice, clean and well kept. it is very family friendly.

Stayed in March 2023

When we first arrived, our check-in experience could have been a lot better. The workers at the front weren't very friendly or welcoming. Aside from receiving our room number and wrist band, we didn't get any other info that in retrospect would have been really helpful. ( E.g, folio number, Solaris app, etc....). It was also really unfortunate that we couldn't get a room near the other family we were traveling with. We called months in advance and were told to call back a week before our stay. We did that but couldn't get through. We didn't necessarily expect to be right next door but, at least on the same floor or building.

The grounds of the resort were absolutely stunning! The gardening and landscaping was perfect. The pools were awesome and steps away from the gorgeous beach! I liked that everything was very close together and walkable ( rather than a resort you have to take a shuttle to get to the opposite end). The Kids Club was an excellent bonus! We were pleased with the leaders watching over our children. Overall, we had a lovely vacation!

Stayed in March 2023

In my booking I asked not to be next to elevator, stairs or ice machine as I'm a light sleeper so they placed a single guy over 50 with all the families with kids, I should have asked for a different room. Kids slam doors, are loud because they lack awareness since they are excited and just noisy in general, I know, I have 3 adult children. Big issue is that if you wanted a lounge chair to lay in the sun you literally had to put towels on them by 8:30am each morning. People reserve lounge chairs all day but only spend a few hours using them so others end up not being able to use them - that's not fair for all guests. When the hotel is near capacity, the Adults only pool is too small. Same issue at Adult pool with people reserving lounges for the day but only using them for a few hours, not ok.

The Staff was warm, welcoming and helpful with directions. I enjoyed the nightly shows in the auditorium and the 1 minute to win in the lobby that Kia managed. I enjoyed the pool side activities and that entire team doubled as some of the nightly entertainment.

Stayed in March 2023

food wasn’t too good, could be better

organized, clean, nice location, good wifi

Stayed in March 2023

outside areas were quite cramped. no available sunbeds around pool after 8:30 am.

staff were great and all wore masks consistently.

Stayed in February 2023

The food could have been a little better.

The room and ocean views were absolutely amazing!!

Stayed in January 2023