Besides Denis and the staff inside the restaurant and bar, poorly attention and costumer service. they act like theyre doing u a favor

We loved the location, dinners are delicious, and the restaurant staff (inside the restaurant) were amazingly nice.

Stayed in April 2024

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Stayed in March 2024

No breakfast available ( even though they have a restaurant) Sheets were dirty on the 1st night ( blood spots & stains) and we had to go down to reception for clean sheets !

Location location location! It was in an excellent spot

Stayed in February 2024

Rooms in the ground have no view, or natural light. Pool is upstairs. Stairs steps are high, since building has been adapted to grow, but not on a planned manner. So stepping up at least twice a day is not comfortable. TV has no cable. It has NETFLIX and Youtube Premium. I can't remember if there was 1 additional app. If you want to watch live TV, live sports, got to go to the bar or outdoors. Or bring your Firestick or Android TV. This is critical if you get bad weather. Room was pretty clean. Nevertheless last night found a big black bug, apparently a bettle. So I took all my stuff out of the floor, and closed the suitcases to avoid bad surprises the next day. There were some sand on the drawers, Mattresses are SOFT. Really soft. So we stayed 4 nights, and was so happy to leave, since my back was in too much pain the previous days. Honestly, I've never slept in a bed that soft, and I used to business travel a lot before pandemics. They may give a different price compared to Booking, due to exchange rate, since their value is in USD, and they use the rate they handle at check-in. Would I go back? absolutely not.

Employees are great. They allowed the check-in 2 hours earlier, meaning a big effort from room cleaning, I appreciate it. Location is awesome, and having included access to the beach (chairs, bunk beds) is the best benefit. Linens are AMAZING. Towels are more than enough, and beach towels included are fantastic. Fantastic care of the facilities, they are constantly cleaning, painting details, etc. Cruise ships are frequent. 2 to 3 times per week. It is nice if you enjoy ebullience a while, but may also isolate a little.

Stayed in January 2024

Rooms open on to an open walkway/ corridor - as does the only window. So if you keep the curtains open you have people looking in at you. There was also a lot noise from the street (motorcycles revving, loud voices). So rooms were not great to hang out in. Vegetarian food options in the restaurant not great.

Located right on the beach in Progresso. At the back you have the restaurant, and then across the pedestrian-only street their beach club. Very small pool and lounging area on the terrace.

Stayed in December 2023

Does not have elevator

Location. Restaurant.

Stayed in November 2023

Drinks were expensive and not good at all mojito had barely alcohol felt like drinking lemonade, A/C in the room was not working and bathroom smell like humidity/drain

Location and decoration

Stayed in September 2023

Two gentlemen's on front desk is very inattentive and unfriendly. Beach towel was not in the room(we need to call for them), safe deposit box was locked. Beach chairs and umbrellas available after 10 am.

Location is great. Lady on the frond desk try to do her best to fix all mess done by unprofessional staff.

Stayed in August 2023

I was charged $65. For getting ink on the sheet ‘

Stayed in June 2023

We had to rent a beach chair, it would be awesome if that was included

Excellent hotel! Ocean front with a great beach, plus plenty of delicious restaurants nearby. The nicest hotel at the beach from what we could tell.

Stayed in May 2023

Over priced and room was not as described. Dark side room. No pool view. No desk. Mentioned this to reception and no offer of an alternate room was given. Room was not secure, window could not be locked. Someone opened window on first night, I am a light sleeper and yelped as I woke. I heard someone running away. Wear shin pads as I cut open my leg on the sharp corners of the bed.

Comfortable bed. Clean and modern room.

Stayed in May 2023

the hotel's restaurant is good. Pool area is nice. Rooms pretty good.

Stayed in April 2023

NADA! PERFECTO!

Brand new hotel, beautiful restaurant, lovely pool deck overlooking the beach. Very friendly and helpful staff. I would definatley stay again if I was in the area.

Stayed in April 2023

location

Stayed in April 2023

Nothing, everything was great

Beach front, great location

Stayed in March 2023

That we couldn't drink outside drinks at the beach.

Service was excellent, beds were comfy. Food was delicious.

Stayed in March 2023

It is a very new hotel only 3 months open and they are definitely ironing out the wrinkles, lots of minor problems checking in and out and the staff not sure how to do certain tasks yet. The restaurant was a little patchy some great meals one really bad one. However the staff were very friendly and did their best to resolve everything - I am sure with a little more experience under their belts this will be an amazing place to stay. I would certainly be willing to return

The location is great right off the beach and Malecon. The facility is very new and the rooms were pretty and very comfortable. It is nice to have an attached restaurant and great beach facilities for hotel guests. Everything was very clean and modern

Stayed in February 2023

would be nice to be on the beach past 430 (when the chairs get removed)

all of it! exactly as advertised

Stayed in February 2023

During both nights of our stay there was construction work in restaurant directly below our room so trying to sleep with banging, sawing, drilling & radio on was impossible despite ear plugs. If the building isn't finished surely you're not ready to open? No apology or recompense offered by manager. This was not a cheap hotel! PS coffee machine in room, an exciting aspect for us, broke & was not replaced or mended.

Location was good and the hotel was relatively new so all clean & fresh.

Stayed in January 2023

Tv only had YouTube that worked

Beds were very comfortable! Right on the beach Hot showers Very clean!

Stayed in January 2023

The private beach beds were amazing, beds were beyond comfy, right on the Main Street, connected restaurant was delish with great service.

Stayed in December 2022

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Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in November 2024