Pool was pretty cold and not very clean (water seemed dirty)

Stayed in February 2024

Maybe put some Tv´s in the room , make optional to the guests to see it or not. Dont move everything else , its just great!

Review february 13th ,2024 1.a little bumpy to arrive to the location ( like 10 minutes) , but thats for all the construction going on everywhere. 2.When you do the check in they explain you perfectly well how the all inclusive works , your included activities and how the property works. 3. the room are absolutely fantastic, right in the middle of the jungle , they are big ,comfortable and clean, the bathrooms are also big , with WiFI and no TV. and you have to close the windows and doors as you are in the middle of the jungle and you dont want an insect going in. 4 The food at the restaurant is just amazing , the breakfast is wonderful but lunch and dinner have special selections everyday plus the regular food like Arrachera , Chicken , burgers, etc, 5. Drinks and beverage are included ( pls ask ) 6. the pool and the jacuzzi are great , if you want the jacuzzi hot then ask an employee to turn it on ( around 20 minutes before you plan to get in) there are pool towels . 7. Tours and activities are wonderful and excelented planned!! .. we went to 2/3 tours we had included and the staff and organization are just unreal. we have a little girl and they bring extra items for her for the Kayak tour. 8.mosquito 9. at the end (check out) a tip is asked for the service ( its optional) but im sure you will leave it as the staff goes beyond their assigments so you get a quality stay at this hotel.

Stayed in February 2024

Some staff not open minded and flexible

Very zen, u can relax

Stayed in November 2023

The premise itself could use a little lift. Pool seems small for the size of the hotel.

The staff is super friendly and helpful. Adriana in the restaurant ensured I left with a good impression of the kitchen after a bumpy start. The tour to Kohunlich ruins in the bike with Jesus was very nice and the evening kayak a great experience.

Stayed in August 2023

I love the place. It is m paradise.

Stayed in July 2023

The weak house cocktails and the restaurant could have catered to vegetarian/vegans better.

Beautiful and unique stay in the remote jungle. Stylish comfy rooms with enough privacy and lush landscaped grounds teaming with bird life. The ruins of Kohunlich are not to be missed, the hotel provided bikes which we used to get there, it got sweaty but listening to the howler monkey along the road made it so worth it.

Stayed in June 2023

No Wi-Fi in rooms

Everything: awesome amenities, staff, food, rooms, location

Stayed in May 2023

Could have more vegan options, such as scrambled tofu.

Staff was very friendly in helping to create a nice breakfast for us as vegan.

Stayed in April 2023

to much noise and people at the pool

beautiful place in the middle of nature

Stayed in April 2023

The tables at the pool area could be cleaned better. Also when we checked in, the receptionist did not tell that excursions were possible. We only found out by accident that we had been signed up. Furthermore, I would recommend the hotel to invest in an espresso machine. I heard many people asking for espresso or cappuccino and they only serve coffee from thermos flasks (and sometimes even lukewarm).

The location, in the middle of the jungle and close to the ruins of Kohunlich. The planets growing around the houses are really beautiful.Staff is helpful and friendly. What we really liked are the excursions offered by the hotel. The night kayaking trip at Lake Chacambacab is highly recommended!

Stayed in March 2023

Nothing

We loved everything! This was our second time to this hotel and it was again superb. The daily included activities are amazing and led by very qualified guides. All good and drinks, including alcoholic drinks, are included and delicious. The pool is fantastic. These are the best beds and pillows in Mexico. We will definitely be back!

Stayed in November 2022

The people and service was amazing

Stayed in October 2022

Food

Location

Stayed in March 2022

We loved everything. The hotel is in the middle of a jungle. Nice property, kind staff and good service. We can only recommend the hotel 😁

Stayed in March 2022

The food quality was not great, the hotel felt understaff everytime had to spend time had to go look for a staff to order a drink or snacks.

The location is great for a relaxing holiday

Stayed in July 2024

It was impossible to communicate with the hotel prior to our arrival, nobody was answering from this platform nor their emails or phones. The property is heavily outdated and old, it is obvious no investment has been made in the past 15 years. Furthermore, the staff do not speak English. The food is bad, everything was processed and sugary and the hotel has very poor vegetarian or healthy options. The hotel felt rather like poorly managed all-inclusive group vacation, we came to realise that vacant hotel spots are being sold at massive discounts on cheap all inclusive platforms leading to a cheap all inclusive atmosphere with overfilled pool fool of screaming crowds of children, a self-serve bar with beer cans and even the hotel staff being seated on the table next to you during dinner to have a quick meal. I would not recommend this hotel if your looking for relaxing and understated luxury.

The property is located in the jungle.

Stayed in April 2022

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Stayed in May 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in April 2023

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Stayed in April 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in March 2023