Resort was immaculate service was outstanding, and the staff was very polite

Stayed in January 2025

The good bits far outnumber this section but I need to mention a few things. Our main frustration was the so-called "propina" system, that is tipping. This is something cultural and the Mexican tourism industry is majorly influenced by North-American tourist and habit where tipping is unfortunately commonplace, too. However, it is not our culture at all. We can understand some rational behind it because it pushes some workers to provide customized extra service but one would wonder without tipping they would not do their job properly and friendly? Why should we give extra money at every occasion, why are people explicitely or silently begging for extra bits all the time. In restarurants the sitter sits you to the presumes best table if you seem a good tipper as, I immagine, a major proportion of the tip goes directly to the very waiter who serves you. I am pretty sure that in two days the whole Hotel knows if you are a good tipper or a bad one. You supposed to give money to the cleaning lady, to the shopkeeper, to the entrnce boy, the taxi driver, etc etc everywhere where you meet a service person. The worst of it was our organized trip from the Hotel to the Pyramid done by an agency called Thomas Moore. I especifially asked the gentleman who made the booking in the lobby in plain Spanish if above the set price should we give some tip to anyone else and how much. He said yes, circa 20 pesos to the driver and it will be collect in the bus around the end of the trip. Yet, the trip ended up with at least a dozen occasions where they wanted to squeeze out a few more and more pesos from you. E.g. the bus went first to some Maya Patomkin ranch, freshly painted, souvenir shop, selfies with Maya warriors dressed in near naked in bird feathers. Than we had only 45 min. at the gorgous Cenote where one could have spent hours.

This review is mainly for European travellers. This hotel is a great choice for families with children. The hotel is one of the many in the ca. 50 miles long chain of seaside hotels in Cancun. With its five stocks and double U shape one would say it is big if you didn't consider the Cancun tourism industry with its enormous and extravagant resorts where it seems nothing stops the builders and architects to build anything Mother Earth might may hold on its surface. Even the close neighbours of the hotel are much bigger. On the shore and in main road at the entrance side one can walk but honestly where would you walk to. After 15 min walk in the heat one could reach the next after the next huge complex, which is uniteresting unless you stay there. And the resors do everything for decades long experience and "wisdom" to keep the people inside providing everthing you immagine you you might need and even those you would not even immagine. Our hotel apart from the great seacost, the warm sea, nice sunbeds stc. and our balcony overlooking directly onto it had two outdoor pools, one for children of different age and one for adults with in-water bar. The hotel included two restaurants (one of them "Italian", which out Central Europe means an expensive place) and a foodshop. There were different sport facilities and activities for children and old people as well. Everthing everywehere was spotless clean it seemed the cleaning staff worked nonstop. What was really champion that tehre were staff member everywhere, literally somebody in every 10 meters, everybody very helpful, smiling and seemingly content. It felt really safe. It does help if you speak Spanish but you can along in English too. The weather was fantastic, it was warm even when it was windy; we always had to remind ourseleves that there was winter at home; here, it really felt like summer.

Stayed in November 2024

Nothing. It's an excellent establishment with staff who are excellent at their jobs.

This resort is immaculately presented. The buildings and pool areas are flawlessly maintained. The gardens are beautifully designed without a leaf out of place. Our 'two bedroom villa with resort view' was tastefully appointed with quality furniture pieces and high quality soft furnishings. Even the glassware in the kitchen was top notch. Our expectations were exceeded on every level.

Stayed in January 2025

Excellent emplacement, la plage , resort impeccable

Stayed in December 2024

The villa was really well equipped and spacious, and was spotlessly clean. The towels and bedding were really high quality and the beds were very comfortable. There was plenty of storage too. The facilities are great, and the friendly staff work tirelessly to keep the property and grounds in perfect order. The villas are well connected by regular buses to the rest of Cancun. We also liked the location in a quieter part of the hotel zone.

Stayed in December 2024

Facilities and rooms are a little dated. We paid for 15 breakfasts for 5 of us but since we didnt all go the first day we “forfeit them” so ended up paying for breakfasts we didnt get to eat. Food was meh

Great location, great amenities, overall nice staff, good beach

Stayed in November 2024

Location, excellent cleaning staff & comfort of stay

Stayed in December 2024

Service was a little slow. Not much options for evening entertainment .

The whole property was always kept clean and tidy .

Stayed in December 2024

I highly recommend the Royal Cancun all villas resorts to anybody that wants to relax and have fun!

Stayed in November 2024

The restaurant service was a bit slow. We experienced a similar delay when we tried to order room service.

We really enjoyed our stay. The apartment was very clean and spacious with a beautiful view of the resort. We also really enjoyed the pools and beach access.

Stayed in November 2024

There is only one bathroom between two rooms and it's inside one of the rooms, with a door in between. There was no drinking water in the room, we had to go down to the shop to get some. Usually you get at least 1 bottle to start with. One of the waiters at the Italian restaurant on site was extremely rude, he was grumpy and kept treating us poorly. Communication with the hotel is poor. I had previously placed a booking and had to change the number of guests. It was so hard to get across to reservations that I decided to cancel and place another booking. I was due a reimburse for the previous prepaid booking and I never received the notification nor the reimburse. Since I was visiting I decided to speak to the hotel in person and I was told they would sort it out immediately but it's been another 2 weeks and i haven't heard from them nor did I get a reimburse. I had to contact Booking and they're sorting it out.

Location was good, nice to stroll on the beach. Breakfast was good, eggs cooked in front of you. The apartment is nice with a balcony overlooking the beach.

Stayed in October 2024

Nothing!

Small and intimate with everything very accessible

Stayed in October 2024

Air conditioning system is old. Room is a bit stuffy Expensive extras

Spacious room Good quality glasses and cutlery Good breakfast with plenty of regional foods Good swimming pool Good quality towels (100% cotton) Very well equipped gym Friendly staff Location

Stayed in October 2024

Clean, cozy and easy to get around.

Stayed in October 2024

The beds were really hard to sleep in.

Basically everything was fine, great location.

Stayed in October 2024

Nothing not to like about the property.

The property itself is really nice! Any Villa you stay at, the view is beautiful.

Stayed in October 2024

The water. It’s a bay. Did not know

Lovely room

Stayed in September 2024

Good

Pools

Stayed in August 2024

Air conditioning very loud, rooms pulling isolated for noise. Reception staff and waiters were rude and at times incompetent Had to move room for 1 night to accommodate another booking. This was not made clear when the booking was made.

Nice rooms, direct on beach , comfortable beds, nice pools, sports facilities and nice layout Cleaning staff were friendly.

Stayed in July 2024

I didn’t like that they did not disclose the sales pitch when I booked, I felt ambushed when we checked in.

The amenities

Stayed in July 2024

The air conditioning came on and off all night which was disruptive for sleeping for some of the family, but not all of us.

The villa was spacious and so clean. The balconies were an unexpected bonus, especially the top floor, with a great view of the ocean. The pool and buffet breakfast by the sea were brilliant.

Stayed in July 2024

The lobby was very outdated, its like 2 or 3 star hotel, I was very disappointed when enter the resort and saw the lobby. The first impression was bad. Beach was full of green black algae, no where to swim on the beach.

The room was big enough for 4-6 people, neat and clean room. Buffet breakfast was good. Staff was very attentive and always smiling. They clean the room every day. They have 2 pools, one for kids and one for family. Good location near ferry to Isla Majeures. Downtown was 15 minutes drive.

Stayed in July 2024

I requested some decorations, and they didn't do them. That did not meet my expectations it was a present for graduation. I dont have that much time to be waiting on the phone but this time i called 3 times to make this trip special until the 3rd time is when i finally talked to someone and were supposed to make the decorations. I guess it's a different department from the hotel, so i don't know if they are responsible for it, but still, i didn't get what i needed.

Stayed in June 2024

We really didn't dislike anything however I would just like to note that this is a Timeshare property. When you stay here you will be asked if you would like to attend one of there 90 minute tours. It is not required though. We really liked the place and chose to attend one. We ended up not buying but it was an enjoyable experience. It wasn't like most Timeshare tours where they hound you relentlessly to buy. They made their pitch, we listened, we though about it, and we declined. They understood and let us go on our way.

So this was a nice little find at the last minute for our trip. We had another hotel booked and switched to this one when the price dropped on it. We were only staying in Cancun for a few days after a trip to Playa Del Carmen but we wish we could have stayed at this resort longer. The amenities were top notch. Although the buildings are older they are very well maintained and look like new. Every staff member we interacted with was a pleasure. The rooms are spacious and beautiful. Everything works as it should in the rooms and the beds were amazing. The pools and swim up bars were awesome. The food on site was out of this world good. Everything we tried was cooked to perfection.

Stayed in June 2024