Breakfast

Stayed in April 2025

Everything was great, and will definitely return

Very nice property lots of space in the studio

Stayed in March 2025

Weird access through a dirt road full of potsholes

Good price, clean and comfortable

Stayed in February 2025

Pool dirty , with some hairs on top, pool definitely bad - and there is no cenote available, it’s done or been not looked after properly, water inside is flowering and conditions of that is so bad . The road to hotel is also not the best . Breakfast fine , freshly made , however dinner option bad!! Ordered Chicken wing and they was served half done !

Location nice , room looks good, kitchen equipment enough, smart TV working well

Stayed in March 2025

The breakfast could have a bit more variety.

Calm, spacious room, central location, accommodating staff, option of 2 pools and a supermarket at a walking distance.

Stayed in March 2025

The AC in the gym didn’t work, so it was extremely hot.

Really nice place, we loved both pools, the room was really beautiful and comfy. Everything important was in the kitchen which was nice for us. Also the staff was really nice and helpful.

Stayed in March 2025

It's not well taken care, that's the main problem. It's run down even though it's not old. Honestly it's cheap and it's worth the price. The whole place is kind of falling apart. And people are REALLY exaggerating how bad the road out front is. It's not THAT bad.

This hotel is priced accordingly to exactly what it is. There is absolutely nothing fancy about it. The breakfast offered is simple and does the trick. Staff were friendly enough. The location is fine. Walkable to a lot of stuff. The pools are nice. Housekeeping did a good job.

Stayed in March 2025

Bumpy road to office. Hot tubs were not hot.

B-Fast good. Pools Ok. Good TV. Nice staff.

Stayed in February 2025

Quiet, clean, had kitchen, balcony, private whirlpool.

Stayed in February 2025

Terrible driveway (more like a tankodrome). Hard beds and pillows = bad sleeping. No separate lights by the bed. Sink awfully high. Water in shower couldn't be adjusted - it was always too hot. No rack for drying towels and bathing suits.

Good value for money. Equipped kitchen with fridge. Nice pools. Breakfast OK. Parking in the garage, therefore in the shade. Overall a pleasant environment and accommodation.

Stayed in February 2025

Mosquitoes in the room

Really nice place, good simple breakfast.

Stayed in February 2025

Some maintenance should be done & improved, especially gym everything is old, broken. Cleaning should be much improved, i had a kitchen in my room dirty oily utensils. The shits on the bed were all stained. At my check in a rude staff not to mention the name told me it’s normal to have stained sheets and if i don’t like to change them myself as it was late but also the new ones would be stained so it wouldn’t make a difference. That was the only solution offered also she did not appologize and showed a lack of customer service not to speak about manners. 1st u don’t address to a customer like that, completely unacceptable. It starts with an appology in Hospitality for the inconvenience not continue to be rude by saying i booked with an offer, really?So i should not address a problem then? I stayed in a few hotels in the area before and after this place- no stains & no such rude behavior. So the venue should consider to change laundry & give some customer orientation to the reception. The hotel is losing most for the road attached it is broken with holes hard to walk or drive , it’s dangerous. so it makes no sense why they put the reception so hard to reach when there is space & gate facing the main road. They should definitely consider it moving to the main road would be so so much more comfortable & would affect positively the raiting.

The property looks nice, good looking structure, pool area, gym, has a cenote on the territory even if it is a hidden gem,it is not promoted.i have read in previous reviews there was so i asked about it. Most staff are nice, especially the breakfast ladies Bless them who actually work hard & fast to be able to cover all guests on time. Maybe a buffet would make the whole process easier as ppl have to wait especiallly if there are many at the same time.

Stayed in January 2025

Breakfast starts at 8-would be nice start earlier. Hotel need some maintenance-paint the walls

Many pools to choose + private small pool.

Stayed in February 2025

The hotel has great potential but seems to be not so well managed. There are some details missing and at least the kids pool wasn’t very clean. The location is somewhat inconvenient since the surrounding area is very poor, the road leading to the hotel is not paved and there were lots of water paddles on the road which made walking a bit difficult. It didn’t feel dangerous to walk in the neighborhood, just inconvenient.

For the price you pay the place is really nice. The rooms are nice, comfortable & clean. The kitchen is relatively well equipped for cooking food. We took a package where breakfast is included and it was good. The hotel has multiple pools (one large by the bar, lap pool & couple of smaller & even a small splash one with a pirate ship for kids).

Stayed in January 2025

Two nights there —everything was really excellent, especially for the low price. Breakfasts were superb.

Stayed in January 2025

The property could use some TLC. Just on the other side of it is a very poor area of Tulum that you can see and it’s very dirty, they burn trash. The waterway as well as the hotel cenotes are very polluted and gross. Some rooms have a small of mildew. There are dogs everywhere at the entrance to hotel as well as the parking. The roads to get there are ridden with potholes so you really need 4x4 just to drive there.

Manager was very nice but unfortunately needed to find her because front desk lady was rude and treated me unfairly and poorly. My room was very comfortable. The hotel has lots of potential to be beautiful. The dip pools even though it was rainy and too cold to use mine were neat.

Stayed in January 2025

Nothing really, but the main driveway would benefit from being resurfaced at some stage. We enjoyed the location - an easy walk into town, but if you want to be out drinking until late, there are closer places to town

Incredible value for money, great facilities, helpful staff and lovely, well equipped rooms. Breakfast was good for a freebie and pools were beautiful as were the surroundings.

Stayed in January 2025

Dogs everywhere. It needs more maintenance and upkeep. Hot showers are short. There was a lady at the front desk who was indignant and rude. Said some very “unhostlike” things. Breakfast was hit or miss, decent or bad. The other side of hotel is very very sad. Poverty and I mean poverty. The potholes to get there you need 4x4

Anna the manager was very nice. The place has lots of potential. They serve breakfast. The bed was comfy and my room had free Netflix. The value was pretty decent.

Stayed in January 2025

Staff at reception could have been more helpful (didn’t direct us to the restaurant or explain that we needed vouchers for breakfast). Lots of things needed a touch up and would have been nice if the bar was open more.

Our room was nice and felt clean. The staff in the restaurant at breakfast were super lovely! Could do a basic workout in the gym and had the pool to ourselves a lot.

Stayed in January 2025

the street to the complex is off sand, and it has big holes in it. and if it rains its a water stream. The back roads to the hotel are through the neighborhood. small broken houses, its a big contrast.

its a nice big complex, with mini pools at the rooms and some big ones in the centre. if you like to walk its like a 15 min walk to the centre. there a plenty of restaurants etc. overal a good place to stay.

Stayed in December 2024

The street where hotel located is hard to walk with luggage.

Friendly staff and nice pools!

Stayed in December 2024

Moldy walls ,maybe antifungal paint,o something like that.

Thransworthy and safety

Stayed in November 2024

The building surrounding need more maintenance. Some installations look rustic and old

Stayed in October 2024

• Some kitchen items were missing, such as a cutting board, dish soap and a frying pan, and the knives were quite dull. • A couple of maintenance issues, like a loose toilet seat, went unresolved during my stay (Admittedly, I only mentioned the issue once, as they assured me someone would address it the next day, but no one followed up, and I didn’t feel like reminding them again.) • The small private pool outside needed more frequent cleaning, and the water became dirty after a few days. • The pillows were a bit too large, which made the neck a bit sore. • During the rainy season, the roads around the property turned into large pools of water and mud, making it hard to navigate on foot. • During a few breakfasts, they ran out of food, and I had to wait a while, likely because I arrived later than usual. Overall: Despite a few small inconveniences, I enjoyed my stay. The friendly staff made a positive difference, and with a few minor improvements, it could be even better. I’d rate it 8/10.

• The pools, jacuzzis, and sauna were nice and well-maintained. • My room was cozy and comfortable, with nice lighting and always reliable hot water. • Breakfast was smooth, offering plenty of choices. The staff were amazing, and the overall dining experience was enjoyable. • The bed was comfy, and the shampoo, conditioner and soap had a pleasant honey scent. • The staff were friendly and responsive to most requests, quickly bringing a blender and outdoor furniture when I asked.

Stayed in October 2024