Lack of staff and lack of luxury service (education to the staff) in terms of the rate that we paid. The staff tried always to be helpfull but in a place that you pay around 500-600 euros per night, the service shoud meet your budget's expecations.

The staff is the strong advantage of the hotel! From Day 1 to our departure everyone was always there for us. Especially Javier who was in charge to assist as he was part of the concierge team. Every demand we had in terms of transfer or excursion he answered our requests in short time. The hotel is located literally into the jungle and this creates a peacefull environment for a great relaxation. The food in their restaurant is tasting very nice and we count it as one of the best places to have lunch or dinner in Tulum. The room is very comfortable and the bed matress offers you a nice sleep. The hotelier have made a super job on that place and have created a true paradise for every guest!

Stayed in January 2024

Nothing! However, it is important to note that it is in the jungle. We found this to be a huge plus but it is not in Tulum proper.

We enjoyed the welcoming atmosphere, gorgeous property, and delicious food! It is a very special place. You can walk or they offer to drive you to Cenotes that are only minutes away. The food is incredible! Best food we had in Mexico! The Temescal ceremony, fire pit with marshmallows, and yoga were extra nice touches. Highly recommend!

Stayed in December 2023

It is overpriced

Stayed in December 2023

The road to arrive was very difficult to drive. It takes about 30 minutes to arrive to tulum center. The food at night it’s served just until 9.30 pm which is way too early. There was a lot of noise around the room with music and people walking around and electricity generator. Very little privacy in the room.The cenote is not in the hotel but you need to pay for it.

The staff is super good! Really try is best to make it all working well. Special thank you to the chef which makes a cupole exception for us very nice. The hotel is really in the middle of the jungle and look like very authentic. Very nice for take photos and relax also near the cenotes. The food menu is small but very good quality of the food.

Stayed in January 2024

The menu option did not have chicken option

The property was amazing and the staff was exceptional. It felt like a proper get away and any one would just experience the stay at least once. Definitely going to visit the place again

Stayed in December 2023

The location is amazing. Very close to three of the most fanous and beautiful Cenotes. Villa’s are very clean, luxurious and is inspired by sustainability. Floating breakfast was amazing. The staff is very friendly, attentive and helping.

Stayed in December 2023

There were some bugs in our room, but wasn't surprised given the locale.

The staff, particularly Arturo were amazing! We were only there for one night but everyone went out of their way to ensure that we felt like we were the only guests there.

Stayed in December 2023

The room doesn't have Aircon. It does have a fan. It was fine for us but some may like to have air conditioning as it is a hot place

Loved the location. In the heart of the jungle we went for walks and cycles through the jungle to spot wildlife and swim in cenotes. The food was delicious! The room had lovely decor and the staff especially Javier was very friendly and helped is with any queries. He gave us a lovely floating breakfast experienxe, great service at dinner and we also enjoyed the temezcal experience as well. Free bikes to use which we made use of. The location is quite remote which we loved but maybe not for everyone. If your looking for a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this Is the place

Stayed in December 2023

Nothing. Everything was more than expected and truly surpassed the expectations.

Everything at the Yellow Nest was to like! The staff, the food, the rooms, the attention to detail, and so much more! The staff truly made you feel wanted there and very accommodating. It is a very quiet, relaxing, yet romantic feeling to the Nest. 100% recommend for a couple getaway and/or reconnect.

Stayed in December 2023

I absolutely love everything!

Nice Check in with welcome drinks, amazing experience straight from the middle of the jungle, a perfect place to calm down and stay among nature, very nice staff who make sure you feel as good as possible, Our concierge was Javier, he did a really great job, thanks to him we didn't have to worry about anything he was very friendly, the restaurant serves delicious tacos and drinks, don't forget to take advantage of the temazcal ceremony, which is included in the price of your stay! Very clean, soft and fragrant towels! We will definitely come back here!

Stayed in November 2023

- not very adaptive to early tours and early breakfast and not always committed to previous agreed times for breakfast - diesel generator is quite loud during the night and not far away from the rooms

- Amazing staff, amazingly nice and attentive if you are on premise. - Nice pool and very nice grounds - good rooms

Stayed in November 2023

There is some unprofessionalism in the staff. There was one guy absolutely great : Miguel but the service provided by the others was beyond what can be expected when you pay what we paid.

Very Nice location in the jungle. Nice meditation time organised by Luis Miguel

Stayed in November 2023

The staff was amazing, and really helpful. They made us feel like home. Perfect location to visit surrounding Cenotes.

Stayed in November 2023

Everything! The property is unique and beautiful. The villas are beautifully designed. The staff is absolutely amazing! Each staff member was so kind and genuinely concerned about our well-being… Even going as far to check on my husband when he was having a flare-up with a genetic eye disease he has. The staff found (and traveled to pick up) some eye patches for him to wear to help with his comfort and enjoyment of our trip— Erick, Arturo, and Javier went above and beyond in every interaction we had with them. I don’t believe we’d have gotten that type of hospitality anywhere else. The food and drinks at the restaurant on site were all delicious and the floating breakfast was such a cool addition. The Temezcal meditation was a beautiful and relaxing experience. The cenote tour with Miguel was so fun, educational, and beautiful. We loved how genuinely the staff wanted to share their culture with us through the different things offered— from the decor, Temezcal, food, Mayan rituals. We cannot wait to come back to stay at the Yellow Nest again someday!

Stayed in October 2023

It’s not for everyone and it’s not what people would think when booking a stay in Tulum. The setting was like taken out of a movie. The staff did everything at hand to make us feel welcome. The food was amazing. Just a lovely stay. Will recommend to anyone and we’ll surely come back again.

Stayed in October 2023

This hotel was excellent in everything and most importantly it had very good staff.

Stayed in September 2023

-noisy generator (which is expected in the jungle but still was hard to sleep) -the breakfast was good but repetitive and small portion -the restaurant food was good but wayy too expensive -the bathroom was not so clean and the shower head was leaking.

-the staff and their hospitality -the location -food was good -the concept of the place

Stayed in September 2023

Arturo was exceptional! the location is amazing its truly a life changing experience. The staff & the food on point. We had the best time

Stayed in September 2023

Everything was perfect!

The staff where absolutely amazing, the food delicious and the hotel & pool beautifull

Stayed in September 2023

Some rooms do not have air condition.

The pool breakfast is a must try

Stayed in August 2023

Wonderful place in the middle of the woods next to the cenotes with an adorable team. Very unique place and beautiful rooms. We ate one evening at the restaurant and it was delicious, authentic Mexican food! We also could take part of the Temazcal, a Mayan ritual with meditation, and it was an amazing experience, very powerful. Everything is great, but the best is definitely the team who’s going to take so good care of you and take time to share with you, they are the nicest. Thanks you so much for the unforgettable stay. We recommend a 100%!

Stayed in August 2023

Wonderful stay, very nice and friendly staff, who looked very well after us. The place is in the middle of the jungle and really magical. We also could enjoy the temazcal ceremony (mayan sauna with meditation) that was amazing. The restaurant is very fine with delicious cocktails and tacos ! We recommend strongly :)

Stayed in August 2023

The only downside of our stay was the weather. Our trip was in August and it was incredibly hot and humid. It was hard get rest just because of the temperature. I believe the Villas have air conditioning, but our stay was in a nest. If you don’t like bugs this is also not the place for you! The location in nested in the forest so it is the critters home first. I was getting eaten alive by mosquitoes.

This property is absolutely gorgeous, tucked away in the forest so it’s secluded and separated from the commotion in the city center of Tulum. There’s personal touches all over the property and it’s very well maintained. Our stay included free breakfast every morning, 2 Temazcal ceremonies daily, and amazing hospitality. Erik and Arturo are the head of concierge made our stay very memorable. My Spanish is very rusty but I started picking it back up throughout the duration of our stay. The staff noticed and Erik and I made a deal to only speak to me in Spanish, which was a fun challenge. The chef is incredible, we had dinner there almost every night and everything was delicious! On our last day we had the opportunity to try a special dish called Chile Nogada and it was amazing!

Stayed in August 2023

The room looked exactly as shown in the pictures online. The staff was extremely helpful and friendly. The food was very delicious and it was very nice to get away and relax.

Stayed in July 2023

1. Same menu everyday. When you only have the hotel restaurant the food gets old. We stayed 4 days maybe that was to long 2. A bit pricey but you’re at a 5 star exclusive resort so I guess you can’t cry to much about it 3. Bring cash with you!!! So you can tip appropriately that was our biggest regret. We felt we couldn’t financially appreciate the service we received enough because all we could do was card tips.

1. Beautiful cleaned pool & private plunge pool 2. Meditation everyday at 6 3. Erick made us feel comfortable and made us feel appreciated and supported. He really went above and beyond. For example sharing his goggles with us when we said we don’t have any. He shared his toothpaste as well when we ran out!!! Top bloke! 4. The rest of the service staff were also amazing putting in effort into everything. We’ve been travelling for a month and the service we received was good enough to make us want to comeback again. We really felt no task was to hard, none of the staff felt like any ask was to challenging. From bringing our food in the rain to our room to going above and beyond to light a fire to enjoy marshmallows in the heart of the beautiful Tulum jungle. I wish I remembered their names better, but Ericks right hand man that served us drinks was amazing really kind hearted and the gentleman where his last name meant two lovers was probably the hardest worker I’ve seen in a while. This cross functional team worked at the highest level in hospitality. @owners please provide these lads a healthy bonus 5. Location was amazing biking distance to centotes 6. The private villa with pool was exactly like the pictures. Spacious and extremely comfortable 7. It’s right in the heart of the jungle felt so refreshed 8. So calm, peaceful and serine

Stayed in July 2023