No coffee making facilities in room. The restaurant was not operating when we were there.

Good location. The room is simple, but was very clean. The beds were very comfortable. It was much better than we expected and was good value for the price paid. Shower was good. The room was quiet. Staff were helpful, but it is useful to know a little Spanish.

Stayed in February 2025

No hot water in the showers, a bit mold on the shower walls

Stayed for one night on the road Bed was comfortable Team was nice

Stayed in January 2025

Dated property. Sheets only, no blanket. Odor in bathroom very strong.

Great location. Excellent restaurant right across street. Staff very friendly and helpful. Felt comfortable leaving car parked overnight.

Stayed in January 2025

We got a flat tire en route and had to delay our arrival by one day. Some hotels were super accommodating and let us change the reservation night without a hitch, but the Hotel Turquesa Maya did not. No discounts, and allegedly cash only (despite signs on the building saying they accept card). I would have stayed somewhere else, but there weren't many other options late at night in the area.

The room was fine, it's a convenient location, and the staff were mostly friendly

Stayed in November 2024

Needed blankets

Great staff, Very clean.

Stayed in November 2024

Clean. Spacious. Friendly. The hotel office is basic amenities and is very well located on a main road just outside of town probably one of the better hotels in this small town in Quintana Roo.

Stayed in March 2024

Restaurant wasn't open when we got there and not when we left either parking was small for me as I took 2 stalls to park there

It was clean

Stayed in January 2024

no wifi in the room not a very nice surroundings quite noisy

accessible localization helpful staff, despite not speaking english

Stayed in February 2023

no food, snacks, coffee available

none

Stayed in March 2023

Around the hotel are many dogs barking at night which makes sleeping very hard even with earplugs

The breakfast was one of the best we had on the trip. Very tasty eggs and toast and a big plate full of fruit

Stayed in March 2023

The room was very simple and clean. The staff was friendly and helpful. Be prepared for narrow stairs, no elevator. The integrated/adjacent breakfast restaurant has limited options and slow service. But the hotel is close to the downtown area with many dining options.

Stayed in March 2023

no restaurant dogs fighting at 2 am, 3am, 4 am

friendly staff. Easy to find. Large room

Stayed in March 2023

The staff were very friendly and gave us advice about where to eat

Stayed in December 2022

It took a bit of time for the shower water to get hot ... but it did, eventually.

Our rooms were clean and comfortable. The restaurant on site was cheerful and inexpensive, and the quality of our breakfast was great!

Stayed in December 2022

it was quite noisy at night and the toilet didn’t flash properly

it was central and the beds were comfortable

Stayed in December 2022

The beds and especially the pillows were quite uncomfortable, so were the bedsheets. Also, the showerhead could be renewed. The neighborhood is not sketchy, but poor (not the fault of the hotel). We still felt safe. Parking included. Maybe repaint the hotel, not in pink.

Everything you need for a low price. The staff was really friendly and overall tried very hard to make our stay as pleasant as possible. The hotel provides soap, shampoo, and towels, and the rooms are very spacious. AC works fine. Also, very close to the town center and taxis pass by. In the night, you can hear the dogs bark but it stops around 2 am. In the end, you get what you pay for it. If you are looking for a stay on budget, this is your hotel

Stayed in September 2022

The hotel is old, and the bathroom needs to be refurbished. It's OK for one night, but wouldn't stay longer. Staff at the reception very sweet.

Stayed in March 2025

Smell!! Like you stay in the sewer

Convenient overnight stop on the way from Xpujil to Tulum. Nice restaurant cross the road

Stayed in January 2025

The staff are great and the rooms are clean and comfortable. There was also hot water which can sometimes be absent at various locations. There is also a great restaurant right across the street, which is very convenient.

Stayed in October 2024

Towels were clean, but a little bit too old

Good value for money, very nice staff

Stayed in March 2024

Noisy. Echo in hallways.

Friendly staff.

Stayed in January 2024

no outside space. no restaurant. very tired looking.

it was in the right place to break our journey. very cheap.

Stayed in November 2023

convenient place to stop on trip to tulum. room was simple, clean and practical.

Stayed in March 2023

Fast check in, friendly staff, location.

Stayed in February 2023