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Reviews of Hotel Xbalamqué & Spa Cancún Centro 3 stars

Avenida Yaxchilan 31, 77500 Cancún, Mexico

#187 of 225 hotels in Cancún

Guests' Choice

Review score

Based on 308 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    8.3

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 16 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very noisy and there is no darkness in the bedroom.

    The staff and the location are great.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    The room is really basic, nothing fancy. No safe.

    Very quirky venue. Like staying in a museum! It's located near to parque de las palapas which is a very cool place to be in the evenings,; lots to eat and drink and buy and see, really lively and filled with life, a mix of locals and tourists too. It's also a short walk to the main blvd/avenida where you can catch the r1 bus into the hotel zone/ beaches for $11-12 mxn, so cheap! The outdoor space would be nice to hang out in but there was building works going on, so sitting in swimwear next to someone's work place wasn't appealing. The room is big. We had hot showers. It's cheap, and well located.

    Stayed in January 2025

  • Reviewed: 7 March 2025

    8.0
    We spent an enjoyable 10 days we want to repeat!
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 10 nights
    • Submitted via mobile

    The bathroom lacked the shower curtain. Also, sometimes it smelt bad. There is no microwave. And sometimes karaoke, would start to to make noise from about one in the morning to four in the morning was quite loud even with the window closed.

    We had a suite that cost us about $69 Canadian per night. It was spacious, had a refrigerator, and it had a nice large flatscreen TV that we could plug our iPad into and watch YouTube movies in English and news. Also, because the swimming pool was out of order, we got early check-in on the first day at 9 o’clock in the morning. That was great as our flight came in at 7 AM. (No extra charge) Even though they don’t have a pool, (due to construction, temporary) they let us use a sister pool down the street that was very nice at Maria de Loudres. When you stay in the suites, which are right above the reception area, you get great Wi-Fi in your room. When you stay in the other cheaper rooms that are far away from the reception area there is basically no Wi-Fi.(last time we stayed for a week in a room that was cheaper, but had almost no Wi-Fi.)

    Stayed in March 2025

  • Reviewed: 4 March 2025

    7.0
    Great value!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little musty.

    It’s cute and close to the bus station.

    Stayed in February 2025

  • Reviewed: 19 February 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 1 night

    Pool was under repair and closed. Didn't expect that. Occasional odor of sewer gas , probably from work on pool, was distracting.

    Location, price, staff.

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Great staff, facilities need a bti of maintenance. It'd be better if hotel description states pool doesn't have
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    The pool is outdoors so it doesn't have any type of heater, meaning the water temperature will depend entirely on the outside weather. It isn't exactly specified for which means one may not be ready to go to the pool after the beach at around 18:00 and feel the water at 12°C.

    Staff was very nicea and the suite was okay.

    Stayed in February 2025

  • Reviewed: 6 February 2025

    7.0
    Met my expectations
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 5 nights

    Same brown-stained toilet seat that wrote about 3 years ago.

    Location, price, staff.

    Stayed in February 2025

  • Reviewed: 4 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 9 nights
    • Submitted via mobile

    Our room was on top of the karaoke bar which played quite late into the night.

    Older hotel with alot of charm and cultural history., clean large room, hotel needs update which it is doing. Garden area around pool needs to be cleaned up, alot of dead garden debris, pool is refreshing. Staff very nice, respectful. Very close walking distance to ADO bus station and shopping markets, and places to eat. Spa was really nice.

    Stayed in February 2025

  • Reviewed: 2 February 2025

    8.0
    Great value.
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Shower and pool can use some Work and cleaning.

    Location. Artwork. Spa. Amazing massage

    Stayed in January 2025

  • Reviewed: 1 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms basic but not in any way bad.

    Quirky place. Good location for town and market. Good price.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    6.0
    Always my 'go-to' hotel when arriving in Cancun for a short stay.
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 3 nights

    Restaurant was closed for remodeling. Rooms seemed to be in more disrepair than in the past. Water in hotel was non-drinkable (see signs in bathroom).

    Having stayed here many times in the past, there is that comfort and familiarity level of working with a known staff, at a known location. The location of the hotel is also a bonus for me. Plus, this hotel has a spa/massage which is very reasonably priced.

    Stayed in January 2025

  • Reviewed: 29 December 2024

    6.0
    Pleasant
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately located next to a bar that played incredibly loud music all night long

    It is a splendid building, a work of art

    Stayed in December 2024

  • Reviewed: 23 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Clubs play loud music in the night

    Staff and location

    Stayed in December 2024

  • Reviewed: 18 December 2024

    7.0
    Satisfactory
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It is under construction

    Location, decoration

    Stayed in December 2024

  • Reviewed: 16 December 2024

    6.0
    Value for money
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Noisy Pool didn't look clean

    Beds were big Close to restuarants Decorated well

    Stayed in December 2024

  • Reviewed: 12 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy and they do have karaoke at night!

    Lovely room and eccentric hotel. Great pool and a spa there too. Murals beautiful had a very arty feel. Tours etc available

    Stayed in December 2024

  • Reviewed: 8 November 2024

    7.0
    Cheap and cheerfull
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The smell from the bathroom! It has been a lovely hotel but is very tired and run down now.

    The decorations in the hotel.

    Stayed in November 2024

  • Reviewed: 4 September 2024

    7.0
    The people are the hotel are very kind
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    It was kind of dirty walls and need a little maintenance

    I like it was opening 24/7 hours and the pool

    Stayed in September 2024

  • Reviewed: 27 August 2024

    6.0
    Handy for the bus station.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    A bit run down. Rooms in need of renovation.

    Cheap and cheerful. Good location and friendly staff.

    Stayed in August 2024

  • Reviewed: 30 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I like how they attend the clients and the place is so nice

    Stayed in July 2024

  • Reviewed: 11 June 2024

    8.0
    Perfect location and close to the airport
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Better view

    The location was perfect. It was nice to walk around the block and see all the vendors and restaurants. We were even able to rent scooters to go exploring for the day. We also were able to walk to mercado 28 and I bought some new jewelry. The spa is nice as well in the hotel.

    Stayed in May 2024

  • Reviewed: 5 June 2024

    6.0
    Could be a lot better, if it was cleaner
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty

    Location

    Stayed in April 2024

  • Reviewed: 26 May 2024

    8.0
    A very good experience. We really used the hotel only to sleep because we were there all day. doing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    Location

    Stayed in May 2024

  • Reviewed: 21 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 4 nights

    Basic facilities, no hairdryer

    Good location for trips around Cancun, helpful staff, parking.

    Stayed in April 2024

Showing 1 – 25

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