I had a great stay of 4 nights in this hotel. I was located in Block B and the room was nice, spacious, clean and quiet. There are water dispensers on every floor. Both blocks have a rooftop pool and gym and facilities can be used in both buildings. The breakfast is in the patio of Block A and you can choose between indoor and outdoor seating. Wide choice of local and international food. Only remark, the food could sometimes be replenished more quickly. Staff (reception, doorman, breakfast and cleaning personnel) always very friendly and attentive. Not a problem to check in and out during night hours. Good value for money.

Stayed in April 2025

The breakfast is served outside where it is quite humid and the food was not as good quality as comparable places we had stayed in Malaysia.

Comfortable, clean and spacious modern room. The facilities were new, with a good albeit small gym and nice pool area.

Stayed in April 2025

However, the toilet bowl water would sometimes cut off unexpectedly, which was inconvenient during personal cleaning.

I recently stayed at Block B of the hotel. It is a new section - it is clean, and my room had all the necessary amenities. The staff were friendly and helpful. Hotel location is excellent.

Stayed in April 2025

The tv and lack of streaming options.

Staff were so accomodating and pleasure to chat to.

Stayed in April 2025

Sometimes had bad smell at the hall-way.

Breakfast is OK WITH many kind of food. HOTEL LOCATION IS GOOD, Near tourist attractions. Reception helpful

Stayed in April 2025

Expected an extra-large double bed (singular bed) but it was two beds pushed together. But it was comfy so it was fine.

Everything was great, the room and facilities area are very clean and of high quality services. Hope the hotel will continue to provide exceptionally good service in the future. Would definitely come here again if I ever need to stay in Georgetown!

Stayed in April 2025

I absolutely loved my stay here.. its close to all the main restaurants and shopping malls 1st Ave is a must! Food all around Tty it all.. from Chinese fusion to Vietnamese its limitless the good food. There is a free bus right outside the port when you arrive off ferri cat free bus it says..that goes all around the town.. the buildings are stunning. The hotel breakfast was good, could provide more fruit? The pool ares very small and only a few beds so that's annoying. But I've signed up to be a citadine member will discover more of their hotels..

Stayed in April 2025

Could add an exhaust in the bathroom.

The way its made was nice, feels upscale with a nice lobby area and a 24x7 coffee machine. Good comfy beds with a nice big tv. Bathrooms were adequately sized.

Stayed in April 2025

The Hotel is in Heritage Building and low rise (Booking.com showed it as a high rise building which was a mistake. The Room is quite small. The entrance is not visible and no proper bay to unload luggage when driving with a car. Basically, not that convenient when driving to the place.

The Hotel is located in the city centre with low density

Stayed in April 2025

Very good stay in Penang. Super clean and comfortable hotel. Nearby have a lot of local food and attraction place. But, the aunty in reception serve customer in Block A during April 6 (around 12-1pm) was super rude to her colleagues and client. I will file a complaint about this on her attitude, very impatient to the customer and her face was super impatient with no smile, she even show the super annoying attitude to her colleagues. Please do investigation and training to such rude attitude staff.

Stayed in April 2025

Good location, comfortable beds

Stayed in March 2025

Good location-easy access to all Georgetown locations. Staff friendly and helpful. Free shuttle service very useful. Room pleasant, bed comfortable and excellent shower

Stayed in March 2025

-

-

Stayed in April 2025

like top staff dislike breakfast was bad, no bread, bacon , croussant etc

Stayed in March 2025

Location, comfortable room and service with a smile.

Stayed in April 2025

Pools very nice on both roof tops. Only suggestion is to do pool maintenance outside of hours when guests want to swim..

Great facilities. The rooms had everything, very modern. Great showers comfy beds and good air con. Breakfast was very good indeed. We had a 9 night stay and loved it. Plenty to do in Penang / Georgetown.

Stayed in April 2025

The room I stayed in needed some maintenance. When I first arrived, the electronic lock didn’t work. After entering, there was a bad smell in the room, likely from the bathroom. Additionally, the smart bathroom curtains couldn’t be operated. However, after reporting these issues to the hotel front desk, they were quickly resolved.

The hotel has a great location, with many local foods and shopping places nearby. Although it is next to a main road, it is not noisy. The hotel lobby has a comfortable lounge area and offers free coffee, tea, and cookies. After shopping, you can relax and enjoy a coffee, making for a very comfortable experience.

Stayed in April 2025

Everything was fine.

Pleasant, comfortable hotel in a good location for George Town.

Stayed in March 2025

No water provided in the room,all tea and coffee making no water,disappointing

It was clean and the staff were brilliant,the location was great,the breakfast was ok and the facilities were good

Stayed in March 2025

Great staff and very helpful. Fresh coffee provided in the lobby communal space which is very relaxing. Good food options nearby.

Stayed in March 2025

Pool and gym in building B is very small.

Staff were so helpful, polite and nice to deal with. The hotel thinks of everything, umbrellas are out ready at the door for guests when it’s raining. There is complimentary coffee, tea and biscuits which was such a nice touch. The reception areas in both buildings are really nice. Breakfast was nice with a large amount of options. Rooms are small but tidy and the beds are so comfortable. Walking distance between most places.

Stayed in March 2025

Good choices of breakfast Room is clean and tidy WiFi is quite fast Air conditioning is very good Water filter machine in the corridor is very good, can have cold and hot water. Things that not satisfied: fringe is not cold, is warm so cannot keep cold drinks or fruit; the door of the room we stayed is hard to open and close. And the bedding is too soft that cannot have good sleep.

Stayed in March 2025

Good location and super clean. Only stopped for a couple of nights but had a great stay overall with a nice clean spacious room and good breakfast in the morning. Location is good for getting to all the main sites to see.

Stayed in February 2025

The food for breakfast could be better.

Stayed in March 2025