However I do have to make a feedback that the bday deco request wasn’t a last min request. In fact I reached out to front desk way in advance but the email that they gave me was not responsive, I end up messaging them on booking.com with tardiness in response as well. Whoever managing the messaging should be timely and must ensure whoever responsible for query is responding back. The management needs to start renovating the rooms as they appear to be a little dated now. The standard pillows are bad, tho we can order the type of pillow we want which is subject to availability I do feel guests should be given proper pillow by default- we are paying premium so pls step up, I remember getting similar pillow in a 3 star hotel.

It’s double tree so there’s min standard which is good. I’ve stayed here couple of times and always a pleasurable stay. The staffs were superb and managed to pull together the bday deco I requested. I appreciate them for this.

Stayed in June 2024

Location

Clean

Stayed in June 2024

Mattress had seen better days. Sagging n uncomfortable. What really spoilt my stay was children of a hotel guest passed motion inside the kiddies pool n didn't inform the pool attendant.

Did not took breakfast at the hotel. Location is good n had choices of pillows.

Stayed in June 2024

Everything went well.

The room was superb and very clean.One of the cleanest rooms that I have stayed in.The bed was well made up and obviously done by a person who had passion.Breakfast and Dinner was excellent value for money

Stayed in June 2024

The parking location was not very convenient or easy to access

Staff was very helpful and friendly. Mr Ramesh and Ms Vishal from Makan kitchen were most hospitable and made our stay much more pleasant.

Stayed in June 2024

Spacious room and value for money. Love the view too.

Stayed in June 2024

Hilton is meant to be a more premium chain of hotels. It is a little sad that the hotel room condition is slightly old and you can see the signs of age for the furniture. It would be great if the hotel overtime can consider a refurbishing to refresh the look abit. Pillows were a little too soft, not great for sleeping. The air con vent had a noise that resembled a person snoring for some reason. It is not deafening loud but the noise level is substantial.

Service from the staff was really good. They were smiley and they WhatsApp you to check on you. The breakfast spread is very good. Food was good. My first day of breakfast, the food was cold but on the 2nd day the food were more freshly cooked, possibly because the turnover was higher due to more people.

Stayed in June 2024

shower dial was faulty, the hotel send us a technician to check but there’s nothing much that could done so we jus had to bear with the hot water for our daily showering :’( hope they fix it soon for room #15-11

Location was okay, took us about 15 mins (with traffic) drive out to Mahkota Parade / Dataran Pahlawan The buffet spread at ‘’makan kitchen” for breakfast & dinner was superb with wide selections of food to choose from. Room was clean and well maintained with working amenities. Hotel staffs customer service were top notch!!

Stayed in June 2024

aircon was really loud on 1st night and changed room in the middle of the night. No compensation on this

Cleanliness and friendly staff

Stayed in June 2024

The Element Mall is empty. Hope to see some business when I next visit Melaka.

Location is good. Away from the busy area and more quiet.

Stayed in June 2024

1) The door could not be opened from outside on the second day because of lock's flat battery, which the technician quickly replaced 2) There is humming noise from the aircon even if the fan is set to the lowest speed

1) Magnificent view of the city 2) Friendly and helpful staff 3) Very spacious room 4) Many good restaurants within walking distance

Stayed in June 2024

Parking too high up ..

Rooms very big and comfortable

Stayed in May 2024

breakfast should be included for the price

Room. swimming pool, gym

Stayed in June 2024

Nothing

The comforting place to staycation with so many varieties & choices of food for buffet breakfast. Also my kids having fun swimming & play at the kids club! Tq so much!

Stayed in June 2024

The price should have included breakfast.

Stayed in June 2024

Expected to have sea view or good town view. In actual case, I got not so nice view of apt.

The cleanliness, location, meal

Stayed in June 2024

Nothing at all

Great service. Attentive staff. Clean room. Great breakfast buffet. Spacious room. Air conditioning works like a magic, real comfort and Cooling during Melaka super warm weather.

Stayed in June 2024

Location wise, a little bit off from the malls, you need to drive out

We love how spacious the rooms are, and travelling as a family with young kids is important for us to be close to each other. I am so happy that we managed to get a connecting room, which was the best part of the stay. Swimming pool was good too, but it can get a little crowded in the morning, esp on the weekends. The gym was good as it operated 24 hours, a plus point for us too. Breakfast is really good. We really like the spread and worth the money we paid for. This is highly recommended! Pls include breakfast for your stay. It is a must-have! I'm very happy with our stay. Thank you, Doubletree Hilton.

Stayed in June 2024

Nothing Perfect Stay

This place is a dream the staff excellent ….. from smooth check in to our last day we were fully looked after special thank you to you all. All staff are a credit to the hotel and so proud of their town There is so much to do and see wish we had stayed longer ….breakfast was lovely and the chefs cooking were so helpful with choice …. You made our stay one to remember.

Stayed in June 2024

Delayed in getting our luggages but dats okay. Pillow very very soft.

Large room 1913 connected to 1914. Face partial sea view. Very clean. Nice breakfast and nice staff. Will come.back.

Stayed in June 2024

Bed comforyable, breakfast average

Stayed in June 2024

Parking lot share with the mall.

Variety of breakfasts and the room is excellent.

Stayed in June 2024

More variety for breakfast

Great experience during eid holidays and will definitely return Great chef who really makes an effort to talk to guests and ensure we eat good food during ramadhan

Stayed in April 2024

None

Room was spacious and clean, bed was comfy, staff was friendly, food is good. My second my visit since 2018 or 2019, well maintain and everything still looks great.

Stayed in June 2024

nothing.

room service and breakfast buffet were exceptional! Got an upgrade on my original suite. The front reception to room service staff, there were very trained to make my group feel so welcomed. I had a chef who made me tosai the next day after I mentioned what I like to eat the day before at the breakfast buffet. Thanks to the breakfast supervisor, he made me and my company feel special. Thank you for your impeccable service.

Stayed in May 2024