Reviews of Smile Hotel Wangsa Maju 2 stars
36, Jalan Metrowangsa, Seksyen 2, Wangsa Maju, 53300 Kuala Lumpur, Malaysia
#314 of 562 hotels in Kuala Lumpur
Guests' ChoiceReview score
Based on 661 hotel reviews
7.1Score breakdown
-
Cleanliness
7.5
-
Comfort
7.5
-
Location
8.2
-
Facilities
7.3
-
Staff
7.9
-
Value for money
7.6
-
Free WiFi
5.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 29 May 2023
Hanafi
Malaysia1 review3.0“All okay but when booking the room and get the room not the same..”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Im booking the room that can smoke and have view... but i get non smoking room and no view
Im booking the room that can smoke and have view... but i get non smoking room and no view
Stayed in May 2023
-
Reviewed: 7 April 2023
Kanapa
Malaysia6 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Nil
Nice
Stayed in April 2023
-
Reviewed: 26 March 2023
Mohd
Malaysia1 review3.0Poor- • Business trip
- • Group
- • Standard Single Room
- • Stayed 1 night
Room must be comfortable. Need window. Room size should be bigger.
Stayed in March 2023
-
Reviewed: 15 February 2023
Myra
Malaysia2 reviews10“overall was best and complete”- • Business trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
overall was best and complete
Stayed in February 2023
-
Reviewed: 9 January 2023
Irene
Malaysia12 reviews5.0“Not a pleasant stay.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Got a phone call from Hotel staff out of sudden... Same like when checking in and out, using the monotonous speech to ask, Hello, I am calling from Smile Hotel want to ask for your reviews for your stay. I told her my honest review about cockroach seen in my room, children making noises at corridor at night time. The "she doesn't care" way really make things worse. Not to mention about the super dimmed small room. So I just ended the call. If I have a better option, I will not go back to this place. Chose this for the sake of convenience, just needed a place to stay overnight and there was no real "Hotel" nearby. By the way, you can't pay with credit card too. And they don't provide you official receipt.
Stayed in December 2022
-
Reviewed: 25 November 2022
Nurul
Malaysia3 reviews10“Best hotel wangsa maju”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
Only 1 key per room
The location, cleanliness, and friendly staff
Stayed in November 2022
-
Reviewed: 12 November 2022
Nor
Malaysia7 reviews1 helpful vote1.0“bad experience, please go away”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
first time arrived during check in after i paid, the receptionist never issue to me a receipt of payment and later the issue was when i want to check out, they didn't know the amount to return me the deposit money and asking me the amounted . i am not sure if they refunded me the correct amount. The lift of the hotel is also very slow and they using other type of elevator. but for me the elevator was suck. i am check in for 2 days but for the 2nd days they never tidy my room and also they not replace my towel. i also noticed that they are not provided any 3 in one coffee for guest and the what they called smart tv i was expected was not really smart. the internet connection was lagging and very disappointed. i will never come back to this hotel even they offer me to register membership for free. what a bad experience and i will not recommend to any my fellowship members. thank you for this bad hospitality and i am assure that the hotel management will be regarded if they were not improved their services. i am customers paying for what i am expecting but the reality was cannot be forgettable.
none
Stayed in November 2022
-
Reviewed: 12 October 2022
Vanaja
Malaysia1 review2.0Very poor- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
No safety with personal belongings,I lost my Newly bought Mobile
Stayed in October 2022
-
Reviewed: 5 October 2022
Ropiah
Malaysia2 reviews1.0Very poor- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
Poor service not recommended to stay
Nothing to like, everything worst
Stayed in October 2022
-
Reviewed: 2 October 2022
Sodariah
Malaysia1 review5.0Passable- • Business trip
- • Family with young children
- • Theme Double Room
- • Stayed 1 night
- • Submitted via mobile
Many hair n dust on the floor
Charges too high per head
Stayed in October 2022
-
Reviewed: 7 September 2022
Azrul
Malaysia16 reviews3 helpful votes4.0Disappointing- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
1) elevator not function,need to use stairs to level 3.for family with infant and toddlers and luggage to carry not convinient.better check with them rgding elevator b4 checkin. 2) water pressure inside the bathroom too low.too low sampai mandi pun susah.menitik menitik je air dia.
helpful staff location
Stayed in September 2022
-
Reviewed: 20 August 2022
Syahmi
Malaysia6 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is good and comfy for a budget hotel. A little pricey but overall is good
Stayed in August 2022
-
Reviewed: 19 August 2022
Athikah
Malaysia1 review5.0Passable- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
The floor is broken n have a leaking water pipe
The hotel location is near to the places i wanted to go.
Stayed in July 2022
-
Reviewed: 31 July 2022
Sulaiman
Malaysia4 reviews5.0Passable- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
I've stayed at Smile Hotel several times before and after the epidemic period. Unfortunately, the service and quality of your room have declined. 1. The condition of the room is not comparable to the price charged. Room quality needs to be improved 2. The reception staff needs to be a little bit more professional in explaining to customers when problems arise. Service in any hotel is a necessity, other than the service charge that we have paid but most important it's related to your customer loyalty
Great location! Convenient to the eatery, mini-mart, and even nearby to Wangsa Walk
Stayed in July 2022
-
Reviewed: 23 July 2022
Muhamad
Malaysia1 review1.0“downgrade”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
we need to change our room because of ac is leaking. and they downgraded our room without reducing the charge. our room become so narrow.
the hotel is in strategic location
Stayed in July 2022
-
Reviewed: 18 July 2022
Mariani
Malaysia2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
.Xada tempat gantung tuala kt dalam toilet.. and syampoo and body shampoo is worst. Lift rosak time we stay there jenuh naik tangga 2 tingkat
Everything was soo good and very convenient..Budget hotel yg worth it for the price.. Next time boleh ambik lagi...
Stayed in July 2022
-
Reviewed: 20 June 2022
Mohdjais
Malaysia2 reviews5.0“Everything were ok but when the wrong room popped-out in my mind, it spoilt everything”- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 2 nights
I got the wrong room.
Room’s make-up, & room service.
Stayed in June 2022
-
Reviewed: 12 June 2022
Rozailin
Malaysia11 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
Smile Hotel is the best place to stay.. Have a pleasant and wonderful staff.. Very clean and nice room...for sure we will come back and stayed here definitely. Thank you for your good service.. Lots of love from us here in Kuala Lipis Pahang.❤️❤️
Stayed in June 2022
-
Reviewed: 3 June 2022
Norzalizawati
Malaysia5 reviews5.0Passable- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Cleanness Low water pressure
Location
Stayed in June 2022
-
Reviewed: 23 May 2022
Cik
Malaysia48 reviews2 helpful votes5.0Passable- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Pour facilities
Staff service
Stayed in May 2022
-
Reviewed: 22 May 2022
Luqe
Malaysia1 review1.0- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
-
Reviewed: 7 May 2022
Mohd
Malaysia47 reviews4 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
Cleanliness
Stayed in April 2022
-
Reviewed: 17 August 2022
Anonymous
Malaysia4 reviews7.0“try to improve the facility (water heater)”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
water heater not functioning or i don’t know how to use it but okay and can improve it in future
strategic place not too far from the city
Stayed in August 2022
-
Reviewed: 21 July 2023
Anonymous
Malaysia2 reviews5.0Passable- • Leisure trip
- • People with friends
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Okaylah worth it with the price. Never expect more
Stayed in July 2023
Guests also reviewed these properties:
-
Hotel Balneario Alhama de AragónAlhama de Aragón, Spain
-
Premier Inn Dover EastDover, UK
-
The Rockford InnLynton, UK
-
Landmark Lookout LodgeTombstone, USA
-
Colonial MotelWeiser, USA
-
Avondale Guest HouseKeswick, UK
-
Not openKeswick, UK
-
Apartamentos Puzzle Madrid SolMadrid, Spain
