Facilities were great and especially having a laundry on site was a great bonus. Enjoyed the Olympic size swimming pool and being able to have a meal in the restaurant on the premises. A real oasis.

Stayed in August 2024

Nothing

Is was very good and the location was just what was needed.

Stayed in June 2024

The telephone in the room did not work.Our roo. Had no wifi. The food was extremely expensive. We had to ask to switch on the aircons in die restaurant, and then apparently, we had to wait for the "boss" to switch it on, which then never happens.

The rooms were nice and clean

Stayed in March 2024

We booked a room on the day we wanted to arrive at a price of 694.40 NAD as posted on booking. The booking was confirmed and amount was immediately debited from my credit card (which was not agreed). 1 hour later, while checking my emails by chance driving to the hotel, I received an email saying "Unfortunately Booking.com price are wrong. Accommodation is N$1389.00 per night and not N$ 694.40 as showing. The rest of the amount can be paid upon arrival."- No query if we are still interested, no offer to pay back the amount debited,... I let everyone draw their own conclusion on this unprofessional business attire. I replied that in this case we are not interested anymore and asked to return the already debited amount. The incorrect prices were still online for the day until after my complaint to booking, the hotel was not available anymore via booking for several days until rectified prices were published. Since 2 months I am trying to have this resolved without any success, also via the booking Customer Service. I never had such a bad experience with any other accommodation.

Stayed in January 2024

Staffs are not properly trained. Telephone at Room didn't work. Tax Invoicing was a big trouble and I am yet to receive the same.

Place, ambience

Stayed in February 2024

It wasn’t clean at all - floors were dirty, bathrooms were not cleaned properly, specially the wall tiles.. All towels are very very old

Liked the location and the greenery

Stayed in February 2024

Castle lite beers wasn't cold at all

I didn't had breakfast

Stayed in January 2024

I was treated very badly for an error made on the part of the resort! I booked for accommodation via bookings.com came to the venue and my booking was not processed! I was then left standing outside with my new wife for hours and only checked in at 1am after someone who had made the error came in to correct it. When we spoke to the manager we were told that it is an employees fault not the resorts fault and I’m not sure how u can separate the two as it is because of the resort said employee was working there. There was a feel like she assumed we were simply looking for a freebie but honestly I am not sure if paying full price for a room u got into at 2 am after arriving at 1030 is fair! Nowhere were we informed that offices at a hotel close at 10pm we travelled over 1000km from Victoria falls to this place and are treated like subrate individuals although we did nothing wrong and followed all protocols! For them to say the information on bookings.com and what they do are different is unfair as it is thier responsibility to ensure the the information is accurate! This incident has taken away from what would have been a beautiful stay at a beautiful venue on my honeymoon simply because of incompetence and arrogance on the part of the staff

Beautiful clean place to stay

Stayed in January 2024

They don’t save complementary breakfast

The room was excellent

Stayed in December 2023

The staff made me pay for my third guest despite my room rate being a family room that is priced for 4 people as per my initial booking. I don’t understand why I had to pay for a third guest when my room sleep 4 guests and the price I paid is for 4 guests.

Clean facility, I really loved the room and I would come back. Great location as well, for a minute you forget you’re in Tsumeb.

Stayed in December 2023

Family rooms should at least have some divided into two columns. But not two beds in one rooms next to each other, some times we have elders, boys and girls but can not be sleep in the same room sharing bathroom.

Breakfast were not included in our booking. But the location and stay was really good (excellent)

Stayed in October 2023

We had to little toilet paper, were 4 people, had 2 towels the first day and none the second day. There were guests at the pool making fotos and videos with drones flying in the hight of my children, not taking care and upon complaining at the reception, we were told it is a music video which is being done. There was nowhere a sign, informing other guests about it, we were not asked permission if our children were allowed to be filmed, not even per accident. And the receptionist said “they only use part of the pool and only started now” keep in mind, we were at the pool for more than 3 hours and the people were occupying most of the pool area and used it for the complete time we were at the pool. The restaurant was perfect the first night, the second night there was no tomato sauce, no come zero, the service was beyond poor & jumping castle was being switched off constantly by the waiters. No choice in what to be added in the omelette for breakfast was disappointing and the buffet was fairly stocked.

The set up is wonderful & the rooms are looking nice

Stayed in September 2023

Good size of family room with two double, very comfortable beds. Nice view from the terrace. A huge swimming pool with fresh water. Food in the restaurant was amazing. The whole place was highly secured and very quiet.

Stayed in August 2023

There were cockroaches in the laundry room (I'm glad it was away from accommodation for this reason)

Excellent clean accommodation Beautiful clean olympic size swimming pool Well maintained lush garden, The property has laundry facilities (wash and dry) There is parking space available inside property gates There is a restaurant on site The environment is relaxed.

Stayed in May 2023

Kuperferquelle is a beautiful place to stay, it is quiet and the grounds are amazing, the restaurant is great, and the rooms are spacious and comfortable! It's a conveniently located oasis. We will definitely stay here again and again in the future.

Stayed in May 2023

The staff/service were slow and the restaurant's menu were confusing and the prices way too high...

The rooms and location was perfect, easy to find.

Stayed in April 2023

When we arrived the room assigned to us had not been made up. The way the previous guests left the room is basically how we found it. Dirty.

the fact that we had a clean place to sleep in at the end of the day as we were assigned another room.

Stayed in January 2023

The breakfast at an additional cost was not really worth the money. Not a huge selection and the hot items were lukewarm.

After spending 4 nights in very basic and more expensive accommodation in Etosha, Kupferquelle was very welcomed. The room was modern and spacious. The shower wa excellent. Nice little balcony to sit outside on. Huge very clean swimming pool. Beautiful grounds especially if you want to camp.

Stayed in February 2023

missing a baby toy, not comfortable pillows, air conditioner not working, no kettle and coffee

localização

Stayed in February 2023

missing objects, not comfortable pillows, not kettle and coffee

localização

Stayed in February 2023

privacy

cleanliness

Stayed in February 2023

The receptionist that assisted us upon arrival wasn’t very friendly

very clean rooms and beautiful too. absolutely love the green and the many trees. The food was amazing too.

Stayed in January 2023

Handfuls of long hair stuck in shower drain, which caused a blockage. Condom inside the hand wash soap bottle. Stains on the sheets.

Location.

Stayed in December 2022

That l must pay to use the pool they must just include the amount in your bill

The swimming pool is very big

Stayed in December 2022

Food, rooms, staff. All is perfect.

Stayed in December 2022