The AC in the sitting room wasn't working well. I would have love if the bathing section had a closet. The wardrobe closet would have been proper if it was attached the room and not to the toilet. The bed should have been a 6by6 not 4by6.. The towel in the toilet is old and partly torn.

I like the fact that it has a sitting room for relaxation and guest. I understand that thw hotel has been around for a while, the management has done well with maintenance but there is need for improvement considering the trends and market competition.

Stayed in March 2025

Nothing

The hotel is at a nice location. The hotel was clean and staff were friendly and answered all my questions. I enjoyed my stay and would recommend this hotel to friends and family.

Stayed in February 2025

The shower water was too hot, and to make it cold, the water had be turned down to a very weak pressure. Pillows seemed old and 2 of the 4 seemed like pieces of foam. Breakfast was OK, but so sad in a country famous for beans, to be served baked beans from a can!

The room was OK, bed was firm which is comfortable for me. Front desk was supportive to hire an Uber for we when they didn't have any drivers on hand. The closet had several hangers.

Stayed in October 2024

The breakfast not so various that it should be and too much pepper in your food. Was not so easy to eat.

The location was not far from our office. Very good choice. The breakfast was not easy for strangers like us. You should also have international foods for people like us. +1 for the guy Ilyassou we met at the restaurant. Adorable, respectful and kind. I will definitely choose your place each time i come in Abuja.

Stayed in January 2024

I was charged about double the amount I am used to paying per night

Stayed in June 2023

not enough towels.

the size of the rooms, the ambience, the Fri t desk lady was very helpful

Stayed in April 2023

Quite bad in the following areas: -bad bathroom -Old/ sub standard linen -Old/ worn out towels - Telephones no call reception not working - Extremely extremely bad WiFi

location and courteous staff

Stayed in April 2023

The environment

Stayed in March 2023

Better coffee

The buffet was fine.

Stayed in March 2023

Limited choice of food for buffet breakfast, each day same food

Helpful staff, cleanliness and size of room

Stayed in March 2023

The furnishings are quite old and could use an upgrade. It detracts from the cleanliness when the furniture is scuffed or cracked. Especially in the bathroom, the toilet seat lid was hard to close and the bath was very old and some parts (of the jacuzzi) were missing or rusty.

The staff were friendly and efficient. Service (laundry,restaurant) was very quick and when I had an issue connecting to WiFi a tech team came and resolved my issue within 5 minutes. It was extremely clean and the bed was comfortable. I had a nice view of the pool area/garden. The pepperoni pizza was delicious and i enjoyed the breakfast as well. I was glad to discover that the hotel had an in-house business centre where I was able to get my printing and photocopying done.

Stayed in December 2022

The lighting in the rooms were not bright enough, the pipes make a lot of noise when opened, so you could hear the creaking when your neighbors upstairs and downstairs are using it. The room layout was odd, with a wardrobe located in the bathroom (so your clothes get damp from the steam and moisture) on top of that, there was no lighting in the wardrobe itself.so you couldn't see what you were doing) The only other thing was that our door seemed broken, so difficult to lock from the inside without banging the door and the latch was broken. We didn't complain because we spent most of our time outside anyways

Good hotel located in Garki, not too far from the city center within driving distance of most places Staff were generally welcoming and helpful and overall it was a good stay Although we didn't use the pool, it looked very clean and not crowded like the Hilton.

Stayed in December 2022

The bed is relatively too small for a hotel of that magnitude. Not convenient for couple.

Excellent location and environment.

Stayed in December 2022

The TV could need some upgrading as the remote was clunky and features were lacking - no usb for user content Food needs improvement. The jollof rice had too much artificial spice and was salty Brighter lighting is needed in the room

Location is central to the key places in Abuja Room and facilities were clean (just okay) though I could do a better job in the edges in the bathroom Staff were good and professional

Stayed in September 2022

It's spacious

Stayed in August 2022

NIL

It neat and professional service

Stayed in June 2022

We faced little difficulty in below points: 1) Payment using INTERNATIONAL Credit card (we tried multiple cards) was not getting through ! 2) Wifi connection was NOT great in the ROOM 3) Irrespective of buying a PHONE DATA plan from here, the connection was bad ! 4) We could not get POWER ADAPTER from the hotel and had to buy one..! 5) Room could have been more brighter (in terms of light) 6) Things like WATER, SUGAR, COFFEE, TEA BAGS was restricted to one per day...so we had to actually buy from the market.

The reception team were very helpful. The Manager Mr Laval was always ready to help and around checking if we need anything. The Team at the Restaurant were ready to help always. The Car pick up arranged by Hotel was good and Anthony specially who was driving us was very good and professional.

Stayed in July 2022

nothing

clean extremely helpful and friendly staff

Stayed in June 2022

The major letdown was the wifi/internet service. It was actually non-existent! For a top-notch establishment, poor wifi is a huge disappointment, and will be my main reason for NOT staying at the Hawthorn again.

i totally enjoyed my two night’s stay; staff were very professional and helpful, restaurant was quite good

Stayed in April 2022

The rooms

Stayed in February 2022

Hotel food.

Spacious room, Good ambience, Quiet and serene

Stayed in February 2022

The loud music from the pool every afternoon. The fact that it is a halal hotel and not indicated anywhere on booking.com (or did I miss it?) Only 1 bath towel, no hand towel. The jacuzzi in the bathroom extremely slippery when wet Extremely long delay when ordering room service Quite a lot of maintenance issue. Nothing major but annoying. Confusion with the bill.

Average for european taste, good for Nigerian taste.

Stayed in April 2022

Breakfast was ok. Could have more international dishes or varieties

Nice location and great room serive

Stayed in December 2024

N/A

The location was fantastic as it was very central with amenities. Fully Air-conditioned as ABUJA is very hot at this time of the year.

Stayed in May 2024