I'm going to put the full email we wrote the hotel which they have not responded to as yet. I am writing to express my profound disappointment and dissatisfaction with my recent stay at Hotel Continental Lagos, which I had anticipated to be a relaxing and enjoyable experience. Unfortunately, a series of disturbing incidents have compelled me to seek redress for the considerable inconvenience and discomfort my partner Lydia and I endured. Firstly, upon our arrival, we were dismayed to find our assigned room permeated with a strong odour of dampness. Although we requested to change rooms and were shown an alternative it had the the same issue, compelling us to settle in the initial room with a dehumidifier operating throughout the night. This was noisy and bulky and did very little to eliminate the damp smell. Due to changes in our travel arrangements, we extended our stay by two nights at a considerable rate of N230,000, only to encounter additional problems. We took the opportunity to again request a new room in the hopes that we might be given one without the oppressive damp smell. In requesting to change the room we had to wait for over an hour for somebody to show us the new room. We had planned to go out into Lagos but after all of the time waiting around it delayed the start of our day so we chose to stay in the hotel and use the services here. During our dinner at the hotel restaurant, I was erroneously charged thrice for the same meal, amounting to N56,000 each time. Although I was reassured that the charges would be reversed, this has yet to be reflected in my bank statement. In addition to paying three times for one meal, I had to stand at the front desk for over 20 minutes trying to resolve the issue. The pinnacle of our distressing experience was the discovery of termites in our room late at night, an utterly unacceptable situation in any lodging establishment.

Stayed in January 2024

We were only staying 1 night. I have stayed here 3 times for extended periods so some of the so some of the staff know me. I put a card down for payment in local currency and because i wasn’t paying in USD they mysteriously couldn’t find the booking for an hour even though they had confirmed by email. In Nigeria the exchange rate for USD is whatever they make up on the day and does not comply with world market rates. They were annoyed because with Naira they cant play with the exchange rate and skim off the top. They tried to bait and switch us giving a superior room when we ordered executive but we were still paying for executive. When we complained they changed immediately without questioning because we called them out on it. We were locked out of our room 2 times due to our card being deactivated and they declined our card at their restaurant claiming system issues. When we went to the front desk to fix my partner overheard the manager say to the receptionist, give him the machine that doesn’t work. This is all to get me to pay in USD. Of course when we called them out, magically our card worked. When we paid our bill I showed the senior guy at the front desk the Naira rate quoted by Booking.com and he had already put in another higher amount. He said. Oh the amount is negligible. I said no way this is the price and thats what I’m paying. Again trying to skim. My partner is Nigerian so he knows all their tricks. If you don’t call them out they don’t respect you so dont let it slide.

Beautifully appointed, rooms were lovely. Amenities are great

Stayed in January 2024

the property was beautiful and the staff was friendly and helpful

Stayed in January 2024

They changed and increased the price after I had booked, I had to pay additional money

Just the staff

Stayed in December 2023

Sewage smell in the bathroom. Breakfast needs to be more diverse. For the buffets, you often have to ask for food to be refilled. The staff remuneration needs to be looked at. You feel like you have to tip everyone because they don’t get paid well under the harsh economic climate in Nigeria!!!

Grand building but requires refurbishing.

Stayed in January 2024

Internet wasn’t stable so I couldn’t lead my meetings effectively and the bathroom was clogged.

The staff are very professional and helpful

Stayed in December 2023

Parking was a nightmare and the staff at the car park were extremely rude. They basically told me to drive out and leave the car park because “there was no space and it’s not their fault”. Didn’t even try to provide a solution and warned me to not park in a free space. Check out was also same experience. I had informed upon check in that I was going to check out late. Anyways, two men come into my room to harass me to check out and say they don’t have the information printed that I’m checking out late, like that was my fault. They didn’t even try to resolve the discrepancy at their end. They basically entered the room and wanted me out and spent the next few minutes talking about paying late check out fees

Facilities are good and neat. Location is central in VI. The food is also good

Stayed in December 2023

Bad rooms bad service ! Robbers . Not recommended thieves

Stayed in December 2023

This hotel lied and made security come to my room and checked me and my wife out by 9am instead and of 12pm I always stay in this property but i don’t think I will ever come again,security I don’t no who came said I should pay 250 dollars or I get blacklisted my husband got angry and and as parking with anger to leave cause we just came from breakfast next was a knock saying what I don’t no they checked us out by 9am that’s wickedness instead of 12 selfishness

Stayed in October 2023

Great

Stayed in September 2023

Horrible customer service and my items were stolen from my room

Stayed in August 2023

Can’t find any errors but the kitchen should be a little faster

I enjoyed everything about the hotel and all the staffs was nice and really helpful

Stayed in September 2023

Room service staff was terribly rude and inconsiderate. Rachel Uwakwua was incredibly argumentative and refused to fulfill orders. They insisted on calling at late hours of the night, even after being asked not to. Really subpar service, no initiative towards hospitality. Unfortunately, the quality of the food in the exec lounge was also subpar. I'd recommend ordering in while staying here.

Exec lounge staff was attentive and incredibly welcoming. They took the initiative to be hospitable, calling to remind of happy hour and made the stay overall very pleasant. They easily facilitating an extension when the hotel was at full capacity.

Stayed in September 2023

Hotel is very nice , rooms are huge

Stayed in August 2023

N/a

Mr Femi at reception And reception team. Plus housekeeping and food, beverages and restaurants were excellent.

Stayed in July 2023

The main issue I had was the fact that the staff will come to the table before the end of my meal requesting for payment. This was quite embarrassing especially when I had guest over at the hotel to have lunch with me. I am a guest staying at the hotel, they should wait until I request for the bill before coming to me with bill asking for payment. That is a major issues which needs to be addressed.

The location is fine and the breakfast was also okay.

Stayed in July 2023

Everything

Everything

Stayed in July 2023

Huge lack of organisation in the room booking process. We were a group of 25 and 7 people didn't get their room, mine was not ready and I had to wait 2 hours for the check-in.

Great buffet, the manager was nice and helpful.

Stayed in June 2023

Response to reservation error

Facility

Stayed in June 2023

need to focus more in n cleaning

friendly staff

Stayed in May 2023

nice location and great customer service, The receptionist Joy was very nice as well

Stayed in April 2023

For a whole day, my tv stations were out, even after a put several calls to the service line. So what did i pay #212,000 per night for???? To be in a blank room without movies?? That's the worse ever. And none of the staff could do something about it. Secondly, a boy tasked with the responsibility of scheduling cabs, was only interested in money, rather than expediting action on our taxi timings. I thought it was just me, only to discover there was an elderly fair woman equally waiting outside for her cab. You need to pay attention to the cab service.

Food was great. But for a whole day, my tv stations were out, even after a put several calls to the service line. So what did i pay #212,000 per night for???? To be in a blank room without movies?? That's the worse ever. And none of the staff could do something about it.

Stayed in May 2023

The hall way was kind of dirty and then I don't really know what charges of #2000 they always add when one order for food from the room.

I love the bathtub more and then the swimming pool. The breakfast wasn't bad as well.

Stayed in April 2023

Their meals are quite expensive

The ambience was great. The staff were very nice

Stayed in April 2023

everything was excellent, wide and nice room. excellent people, wonderful smiles

Stayed in March 2023