The shower wasn’t working well.

It has a good dinning area.

Stayed in December 2024

They didn't have a garden or sit out

I loved the quiet and the ambience

Stayed in September 2024

Not sure

Breakfast was excellent. The Location is a little bit off the way but very accessible.

Stayed in June 2024

The breakfast is not reach enough. Low quality

The location is good. Very nice atmosphere

Stayed in May 2024

The jollof rice meals i ordered for lunch was bland. This extended to the other rice dishes my friend ordered.

Breakfast was excellent - nice buffet. Very nice tasting meals and very courteous hostesses. I loved the breakfast area by the poolside and really enjoyed my meals.

Stayed in April 2024

Room

Good service

Stayed in September 2023

Breakfasts were terrible. Fruits were non fresh, bad coffee, cold dishes totally prepared for the local guests only.

Nice hotel layout with 2 pools and spacious breakfast area. The bed was very hard. Windows and window treatments were very dirty. Falling paint from the walls and decor of the room poorly done with terrible painters and finishers. Although the bathroom was finished in a granate the shower baseboards were falling off and very dirty corners. The shower faucet definitely needs replacement and the provided towels although with the hotel logo were totally worn-out. Constant problems with the TV channels.

Stayed in July 2023

nil

serene environment

Stayed in May 2023

There could be a cab service out of the hotel for travellers with no means of transportatioon

Breakfast was perfect. The location was very good, quiet and a good neighbourhood

Stayed in May 2023

The breakfast was average

Breakfast wasn’t great but other services were good

Stayed in March 2023

Readiness of the room for check in

The food, the spa and the pool.

Stayed in November 2022

showers are inconsistent and water is too cold or too hot.

good location and good service

Stayed in September 2022

Dear Wells Carlton Hotel and Apartments, I recently stayed at your hotel for a few days during which I dined at your poolside restaurant and unfortunately, the experience was both unpleasant and disappointing. While enjoying my meal, I discovered a particle of warping leather in my food. This was not only unsettling but also raised serious concerns about food safety and quality control. What made the situation even worse was that this was my first meal in Nigeria after being away from home for a long time. I was looking forward to this experience, but it ended up ruining it for me. Since then, I’ve found myself feeling paranoid about eating while in Nigeria, which is something no guest should have to endure. The handling of the situation by your staff only added to my frustration. Instead of focusing on what had happened and how to make things right, their main concern seemed to be whether I was still willing to pay for the food. There was no effort to acknowledge the seriousness of the incident or to provide any meaningful resolution. I had hoped for at least a formal apology from management or even a small gesture of goodwill, such as a drink voucher or an offer of a room upgrade, but none of this was offered. This lack of care and attention has left me deeply disappointed and undervalued as a guest. I urge you to take this feedback seriously, review your quality control processes, and train your staff to handle such situations with empathy and professionalism. A commitment to guest satisfaction and service excellence is essential for maintaining trust and a positive reputation.

Location was perfect.

Stayed in December 2024

The Wells Carlton Hotel is very tasteful and well managed. The decor creates an ambience that one doesn't often see. All in all, the facilities are excellent. The staff are courteous and professional.

Stayed in November 2024

Nothing I love the hotel

Nice place Serene Beautiful ambience

Stayed in September 2024

The location is in an exclusive neighborhood, with a beautiful view. Food is diverse and good quality.

Stayed in August 2024

The staff were unprofessional. Requests were also not promptly attended to.

The food tastes good.

Stayed in May 2024

Had to move 4 times to find a room with an AC that works. The food is sub standard. The rooms are outdated. TV did not pick up channels because wifi didnt work. The shower leaks and is effedent of the amount of shower sealent used on the glass.

Location is perfect

Stayed in April 2024

Many requests to receive a copy of the invoice (by email, on Booking.com) and no reply from the hotel.

Stayed in March 2024

Some of the facilities were not well maintained. The refrigerator was very loud and keep me awake all night.. The water was not constant. the breakfast was poor. The place is well overpriced

Some of the staff were friendly

Stayed in October 2023

Food at the restaurant could be better.

Very secure and quiet room.

Stayed in October 2023

Nothing

Clean and cozy

Stayed in August 2023

Noisy AC, Noisy refrigerator, poor quality shower head that was already broken

The lcation

Stayed in July 2023

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