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Reviews of UrbaN RootZ 5 stars

4a Volta Street 1, 900271 Abuja, Nigeria

#8 of 54 hotels in Abuja

Guests' Choice

Review score

Based on 31 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 9 March 2025

    8.0
    Private and cozy.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Poor internet

    Location. Friendly staff

    Stayed in February 2025

  • Reviewed: 4 December 2024

    9.0
    I enjoyed my stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The need an elevator

    All the staffs were on time when needed

    Stayed in December 2024

  • Reviewed: 28 November 2024

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The false information in Booking.com about the room

    The room was very quiet and clean

    Stayed in November 2024

  • Reviewed: 6 November 2024

    9.0
    Second Time Lucky!!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    I was asked to pay for early check in.

    Second time staying at this beautiful property. Home away from home. Very good staff. Clean and decent facilities. Would recommend.

    Stayed in October 2024

  • Reviewed: 2 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Polite staff and considerate management

    Stayed in November 2024

  • Reviewed: 26 September 2024

    7.0
    Good
    • Business trip
    • People with friends
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Internet service needs to improve.

    Staff were great.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    Friendly staff and value for money
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Actually none

    Quite and reserved

    Stayed in September 2024

  • Reviewed: 20 June 2024

    7.0
    One night Embassy vist
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Hotel lacks facilities so there is no on site restaurant or anything else however I believe you can order, there is no sign so it can be challenging to locate it ( typical with many hotels in the country so that they dont pay signage tax ) , hotel looks more like an inn rather than a hotel, overall for one night was ok

    Room was big , bed was comfortable, very clean overall, hotel located in a very good , serene location, very friendly and polite staff, modern fittings, was allowed to check in early , breakfast is delivered in the room and is ok

    Stayed in June 2024

  • Reviewed: 20 May 2024

    8.0
    Quiet and calm place - but my second visit didn't quite meet my initial enthusiasm.
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    Price quoted on booking.com is not the price you pay since the hotel implements their own exchange rate, (to offset the charge from booking.com apparently) so expect to pay slightly higher (approx. 10%). As I explained, it's booking.com who has given them my business, so I don't quite understand why I then have to pay booking.com's 'cut'. Then there was checkout. I appreciate I paid for a half-day extra rate, but this was enforced really quite vigorously with the cut-off at 6pm and I had to leave. There didn't seem to be any wiggle room and seemed unnecessary given that there were rooms empty. The breakfast 'add-on' that was promised didn't really materialise, though i was given some extra fruit. Since I gave a 10/10 rating for my previous visit, one might have expected some better customer relations? Finally you may not get the room you booked. For example, I should have received a room with a balcony but didn't, and still paid the same rate. I was shown a rate card and told that the actual rate was higher than booking.com and all of a sudden my booking.com price was not relevant.. crazy logic. But once your driver has left and you are tired and dripping with sweat, and you make your case.. what can you do? All of this leads me to the conclusion, that whilst this is a pleasant place, there is perhaps too much emphasis on the money side and an unwillingness to compromise which led to bad vibes, rather than a relaxed and jovial atmosphere.

    Quiet place where you can keep yourself to yourself. Comfortable rooms and safe, calm neighbourhood. Security is good and with the Glovo app you can easily order in food.

    Stayed in May 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food taste and delivery time

    Value for money Location Good bed

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Great value
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights

    The lounge area could have the drinks in display and been more welcoming.

    Breakfast was ok but the eggs could be less well done for my taste. Butter was needed for the toast and i would prefer rolls. The location was quiet and calm.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    8.0
    Great location,wonderful staffs and clean environment
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Wonderful staffs

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    You don't choose your breakfast and you eat what the chef decided every day, the food was good but not perfect The hotel is more of a 4-star hotel, not 5. The electricity went off many times, and it takes time to turn on the generator, not automatically

    The staff were amazing, the location is in good and safe place in the middle of embassies surrounding Spa is amazing. I enjoyed

    Stayed in March 2024

  • Reviewed: 3 February 2024

    9.0
    Hidden Gem in Abuja!!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    Water temperature in the shower was a bit difficult to regulate but once you get the hang of it, it worked. Also, an intercom in the rooms will be much better than texting staff from your phone for requests.

    What a great find!! This place is a hidden gem in Abuja, Nigeria. Located in a quiet and safe part of Abuja, you can't go wrong with this place. Beautiful, clean, exquisite and modern. The art decor around the facility is added bonus. It is like being at home but being waited on. Excellent and courteous staff. Good food and drinks available on requests too. I used their spa facility and OMG, took my breath away. My room was spacious, modern with very comfortable bed and pillows. Work station if on a working holidays. Excellent wifi and quiet! Bathroom is okay. Water temperature was a bit temperamental but on the whole, clean bathroom and towels too. Intercom did not work but you were given a number to text your requests and staff were very responsive. Large screen television with excellent choice of stations. I was able to watch sky news whilst visiting from the UK. Highly recommended and will use again and again!

    Stayed in January 2024

  • Reviewed: 19 January 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Only cash payment. No credit card.

    Comfortable

    Stayed in January 2024

  • Reviewed: 15 November 2023

    7.0
    A well placed and quiet boutique service in Abuja
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 5 nights

    A touch more flexibility and initiative would be greatly beneficial.

    Excellent experience overall; the complimentary breakfast was particularly valuable, and the staff demonstrated exceptional professionalism and helpfulness throughout my stay.

    Stayed in November 2023

  • Reviewed: 11 February 2025

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Cheated on currency conversion. Badly.

    Very little

    Stayed in February 2025

  • Reviewed: 17 January 2025

    4.0
    Ok for value, but not sure why it has such a high rating. Not deserved
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    The location and the facility

    The staff + large room size

    Stayed in October 2024

  • Reviewed: 11 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was wonderful and the room was really quiet!

    Stayed in July 2024

  • Reviewed: 31 May 2024

    10
    Great value for Money
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The size & overall comfort of the assigned room. The staff on duty - Naomi also went out of her way to organise breakfast for me at 6am since I was leaving for the airport. I truly appreciated this.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    The level of hospitality! wow’ 10/10 the staffs where incredible ✔️ highly professional 👏🏾 will definitely recommend
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    They just too Good ❤️😍

    The service was super exclusive

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    A quiet, cosy and friendly home from home.
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, delicious food and a quiet environment.

    Stayed in May 2024

  • Reviewed: 30 December 2023

    10
    I love this place
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything is perfect

    The staff are professional and lovely. The room and environment is very clean. The services in general is excellent . Looking forward to booking this place in the nearest future.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    10
    Exceptional
    • Business trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    One of the rooms we booked was in front of the generator, which was quite loud in the night

    Very nice finding in Abuja! The staff was really friendly, the room was spacious, and the massage / spa offers are great. We enjoyed our stay and would surely come back next time.

    Stayed in November 2023

Showing 1 – 25

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