The room service cleaning need to better

The location & staff friendliness

Stayed in April 2025

The hotel is located at the heart of city center and all shops are around you. The staff are super amazing and very very pleasant, ensuring that you are enjoying your stay.

Stayed in April 2025

Cocktail bar was a let down, music too loud, staff very pushy trying to upsell and insisting on explaining the menu, had to ask for bill repeatedly and beers not listed on the menu - all small things but added up made us regret not going elsewhere for drinks.

Spacious rooms, great location, very classy decor and relaxed vibes!

Stayed in March 2025

Spa a bit small , sauna wasn't hot enough

Nice deaign of the lobby and specious room

Stayed in March 2025

Excellent check in and check out prcoess, lovely staff and fabulous location. Couldnt be more central to everything which was amazing. Bed was comfortable, great shower and loved the tv size. But, the room was extremely small for 2 people. We were literally tripping over our luggage throughout our stay and couldnt move around at all, so we never wanted to be in our room. Theres also nowhere to layout your luggage or have space. Furthermore, there was a big conference going on when staying at the hotel, so was very noisy in all the main areas and hallways. Roomservice options were limited and food was very average in taste/quality.

Stayed in April 2025

Only minor points which are personal preference - there was no mirror in the bedroom, only in the bathroom and not enough socket points for you to charge items, particularly if you needed an adapter plug. Again only personal preference, but we thought the lighting in the bathroom was a little too dim. This would not stop us from staying at this hotel again and we would recommend to anyone visiting Amsterdam

The room was very spacious and the bed comfortable. It was very quiet in the room. Breakfast was amazing, there was everything you needed and more. The location of the hotel is perfect being in the centre and everything is easy to get to by walking, although there are also trams, etc. nearby should you prefer to use transport.

Stayed in March 2025

I have stayed more than 10 times in Anantara Grand Hotel Krasnapolsky, the staff are so kindly.. I would like to Thank Mr. Hilal for supporting me in modifying my booking dates without facing any difficulties or paying additional cost. And I would like to Thank Andrea for her support also during my Check-in time .. Thanks for entire team 🙏 See you soon

Stayed in March 2025

Loved the location - bedroom was small and disappointed no bath only a shower. The queue to breakfast was really long.

Stayed in March 2025

Breakfast can do with some variety. I stayed for 4 nights and the food was the same. But the quality is good.

location is great. Staff are very nice and helpful. They really made sure that I received the information I asked for. Room is clean and well kept.

Stayed in March 2025

Nothing to report at all.

The property is a Grand Dame among Amsterdam hotels. The Anantara brand can be relied upon to maintain high standards and this is evident throughout - cleanliness, design, facilities and particularly Staff. This latter is one of the hardest aspects to achieve and even harder to maintain. But the property excelled in this regard. interactions with staff were engaging and friendly, their approach efficient and effective. Remarkable.

Stayed in March 2025

Nothing it was all brilliant

Extremely nice staff very welcoming and helpful whenever they could be! The location is fantastic everything was close by! The room was clean and spacious and the bathroom was fantastic!

Stayed in March 2025

The hotel’s location is excellent! It is located right at the Dam Square which is very convenient. It is quite noisy at night but it wasn’t a big problem for us since we’re all super tired everyday we just fall asleep directly. The room is ok, its clean and replenished everyday all thanks to the amazing housekeeping team! They also have turn down service which was great! The one thing that stands out the most is the staff and their hospitality. From the front desk, concierge, bell captain up front, you are all awesome! Thank you for making all of us feel comfortable and at home. You all exceeded all our expectations! The breakfast is also delicious, highly recommended!

Stayed in March 2025

Loved my stay, i was pleasantly surprised with a room upgrade to the Presidential Suite the space was spacious, clean, and very comfortable. The staff was friendly and helpful, and the location was perfect. Highly recommend!

Stayed in March 2025

The location is fantastic, right on Dam Square and walking distance to most of the main visitor spots in Amsterdam. We loved the Tailor cocktail bar although cocktails were expensive. The hotel is huge so not for those looking for a homely environment. I had requested a room in a quiet location which we got so that was fantastic.

Stayed in March 2025

Perfect hotel to stay in Amsterdam, very central, very comfortable and very friendly, thank you

Stayed in March 2025

Nothing

Very comfortable and the reception staff were great so helpful

Stayed in February 2025

We really liked everthing and definitely reccomend this hotel everyone

Everything. There is no single thing that we didn’t like. We really appreciated their professional attitude. Every single staff was so kind and helpful. (Especially Beatrice:))The hotel’s breakfast was also very rich and delicious. The room was extremely clean which is very important for us and the bed was very comfortable. We will absolutely choose this hotel if we travel to Amsterdam again.

Stayed in March 2025

Absolutely nothing. Would stay again without hesitation. Think its the best hotel in Amsterdam

Beautiful hotel in a fantastic location. Room was spacious with lovely furnishings and had stunning bathroom fittings. The bed and pillows were so comfortable. The breakfast was absolutely amazing as was afternoon tea. All the staff we interacted with were polite, profesional and friendly. Nothing was too much trouble for them

Stayed in March 2025

The shower area without door or screen, making toilet wet due to splashing water

The hotel location, the breakfast, the environment, the staff...everything was flawless

Stayed in March 2025

Nothing, I loved everything

The room was amazing

Stayed in March 2025

nothing

As the hotel is located in the centre of Amsterdam and has its own parking we opted to go in our car - unfortunately our guidance system took us through the red light district what was kinda stressful trying to avoid to hit someone but the valet service let us forget all that in one second. The room, the staff (thank you Elvi for your kindness), the breakfast, the bar, ... it's all amazing - no better place in Amsterdam to stay if you want to be close to the centre.

Stayed in March 2025

None.

People who work in the hotel and the services.

Stayed in March 2025

SPA and wellness very small, considering this the price is too high.

The room was extremely clean, the breakfast offering was excellent, the staff was very friendly.

Stayed in March 2025

Clean , beautiful decor

Stayed in March 2025