The pillows were enormous and they did not offer any other smaller pillows upon request. The room was not soundproof as stated and you could hear other guests in the corridor and in adjacent rooms. The hotel is opposite the metro which is noisy even with the shutters closed. After searching through reviews, you need to explicitly request a quiet room to be placed on the other side, even though all the rooms are supposedly soundproof... The building itself has a weird creaking / twanging sound every so often through the pillars. The housekeeping is outsourced and didn't follow the expected cleaning schedule. There were no free toiletries in the room, just shampoo, conditioner, and body wash.

The room was extremely spacious with a queen sized bed, large bath, and waterfall shower. The bed itself was comfortable. The room had a tablet to control the TV, shutters, and lighting which was very useful and worked great. The front 'desk' staff were very polite and helpful.

Stayed in October 2024

This idea of self check-in is not what I'd expect when I'm paying for services.

Stayed in December 2024

noisy room due to elevator shower leaks over floor toilet on other side of room from the wash basin

close to metro

Stayed in November 2024

No complimentary bottled water for guests No iron in the room Considering the price they didn’t have the basics

Stayed in November 2024

I tired for 3 times visit rooftop but it was full. I suggest to reserve some tables for guests. I expected more due the price since it is far from Central Station.

Good location closer to Metro.

Stayed in November 2024

Everything was fine, except the room temperature which was cold.

Stayed in October 2024

The pillows were slightly uncomfortable

The hotel was very clean and modern with good size rooms the bed was comfortable we liked that the room was controlled by the iPad extremely easy to manage everything from room temperature to tv to the lighting, the staff at the hotel are very friendly and helpful the bar is nice and spacious the location of the hotel is about 10 mins out from central station on the metro which is super efficient and very easy to access and navigate, we would recommend this hotel and would stay at the ruby emma again

Stayed in October 2024

The staff weren’t great, the hotel itself was more like a BnB, so if you have issues you can’t contact anyone, there is just one person floating around downstairs, also the bath had now soap and the soap in the wet room is locked to the wall. The also have huge Marshall Bluetooth speakers which you could see as being a bonus but in our case until 5am in the morning it wasn’t

The room was really nice and well equipped, we did have the loft room, so I wouldn’t say it was the standard room

Stayed in October 2024

BREAKFAST TABLES ARE TOO SMALL, SPECIALLY THE ROUND ONES. STAFF AT BAR AND BREAKFAST AREA ARE NOT VERY COMMUNICATIVE AND FRIENDLY.

ACCESSABILITY TO THE HOTEL FROM TOWN IS EXCELLENT WITH THE METRO SYSTEM. THE CHECK AND CHECK OUT PROCEDURE IS VERY SIMPLE AND FAST. ROOMS ARE COMFORTABLE

Stayed in September 2024

The location wasn't great for me. I should have done more research. I enjoy being able to walk out into an interesting neighborhood but that's not the case here. But, it's VERY hand to the subway and only a short ride to interesting areas.

The bar has excellent, though expensive, coffee. The staff are very helpful. My room was comfortable. The small shop behind the hotel is well-stocked for self-catering.

Stayed in September 2024

Room

Yes

Stayed in August 2024

Was double charged for staying and now ignored for almost 2 weeks via booking and email both

Stayed in August 2024

Bit far from the trams which we were using a lot instead of the train

Secure

Stayed in September 2024

Not being being able to have control over room temperature, no windows to open and not sound proofed

Hotel was comfortable but unfortunately I won't stay again as the rooms have no aircon or option to control your own room temperature (it was very hot and no window to open). The rooms are also not sound proofed so you hear the trains constantly as the track are right outside the hotel. The staff was fabulous!

Stayed in September 2024

The breakfast was a bit disappointing, no cooked options, it was all just bread, sliced meet and cheese. We didn't know if there were renovations in the hotel. Some walls and ceilings were bare concrete, which wouldn't be bad if there were no stains and smudges on them.

Beds were comfy. Lighting was great. Ease of checking out.

Stayed in August 2024

Being robbed at breakfast on the first morning of our stay. Both my friend and I had our bags stolen. I lost wallet containing 600 Euro, bank cards. Reported to manager who refused to call police/check CCTV.

Good location. Clean, modern. Nice decor. Friendly bar staff.

Stayed in August 2024

I book the hotel last minute for 6 nights. But I put the wrong checked out date ( turn to 7 nights). After complete the booking I realized and asked for support from hotel. It is said that only booking.com can support, I contacted booking.com as they advised and being told that only if hotel agree, I need to work with hotel. I tried to ask for the support but they refused. I have to pay the night I did not stay. I myself own a 4 star hotel and I know hotel can 100% can support customers if they do care. I did for my customers many times. Money is not the point but the customer care is really disappointed.

Stayed in August 2024

Bathroom floor as it was easy to flood the room

View

Stayed in July 2024

The breakfast was basic not worth including Not enough pillows in the bed (too soft)

Looked nice, felt clean close to central

Stayed in August 2024

poor cleanliness, especially the bathroom smells... My friend and I found some bugs on our bodies after living here..

Stayed in July 2024

Roof was bare concrete. No room service, very little choice of food at bar downstairs.

Eco friendly, nice staff, good bar, nice rooms, good shower and products.

Stayed in August 2024

No staff to check in and no room service and no guest relations person to guide tourists

Stayed in July 2024

Lack of staff. Everything automated, including creating own room key card.

Modern, efficient. Cool vibe.

Stayed in July 2024

The dirtiness

Only good thing was the location

Stayed in July 2024

The only thing i didnt like and because of it i wouldn’t come back to the hotel is the AC , i literally couldn’t sleep due the hot , i was surprised that no AC and no even windows ( even small opening for the fresh air ) i went at 4 am to reception to ask help was suffering without AC they were nice and helpful they offered a ventilation ( helped a little) but honestly because of that i wouldn’t come back

Modern hotel very nice location also staff were so nice

Stayed in July 2024