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Reviews of Durbar Hotel & Residence 3 stars

J P Marg Thamel, Thamel, 44600 Kathmandu, Nepal

#281 of 429 hotels in Kathmandu

Guests' Choice

Review score

Based on 99 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.4

  • Location

    8.1

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 30 March 2025

    6.0
    It was good value for money
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was terrible , need to learn to do scramble eggs, the hot water took 5 minutes to come hot, so I wasted water before hot water can come, there is no lift

    It was in a busy area so it was good for shopping

    Stayed in February 2025

  • Reviewed: 6 November 2024

    7.0
    Decent, well priced and okay for 1-2 nights
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The room was okay, but a bit dated. It was comfortable enough for us, though there was no cold water in the shower. We organised a transfer from the airport, but the transfer did not show (even though we waited and looked for someone holding a sign).

    Breakfast was nice and not too expensive. We enjoyed the local vibe of the hotel and how well it was located. It made it very easy for our driver and our guide to find us and we didn't feel out of place

    Stayed in September 2024

  • Reviewed: 29 September 2024

    7.0
    Overall good hotel to stay at and budgetfriendly, but nothing fancy.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lot of construction in next house which made a lot of noise. Rooms weren’t that soundproof so a lot of noise came from corridors.

    Location was in a quiet street in Thamel. Staff were friendly. Breakfast was okay and they made also eggs/omelette when you asked. AC was good and didn’t make a lot of noise.

    Stayed in September 2024

  • Reviewed: 16 March 2024

    7.0
    Not bad 😔
    • Leisure trip
    • Couple
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room size is very small, you don't get a cupboard, pillows are very heavy and low class, very uncomfortable.

    Staff and Breakfast choices and location

    Stayed in March 2024

  • Reviewed: 4 January 2024

    7.0
    Comfy and tucked away from the main streets
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel room smelt like cigarettes Windows were left open when I checked in, I imagine to try let out the smell. Breakfast was tasty but same breakfast choices every morning. Wifi only works in your room. Every room has their own wifi to connect to.

    Arrived early and staff were able to check me in to the room when I arrived. Bathroom was nice, provided new toothbrushes, pressure was good in shower.

    Stayed in December 2023

  • Reviewed: 18 November 2023

    8.0
    We enjoyed the beautiful room and excellent facilities. The staff were very attentive and friendly.
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The price on booking.com showed a discount when I was looking, but then we ended up paying about $75 aus more than expected. I made a query at reception, but the manager was curt and suggested we could cancel if we weren't happy. He wasn't friendly and was quite dismissive. I didn't like the smell of cigarette smoke wafting up from the bar downstairs- (we were on the first floor). This happened every time we opened our windows for 'fresh air'. This was disappointing.

    Great breakfast

    Stayed in November 2023

  • Reviewed: 18 June 2023

    8.0
    Cost effective, clean rooms, great location, friendly staff- I liked it. They can do better.
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Cleanliness could have been better especially the room smell. It was not dirty per se but was smelling of old clothes/dust. Some room freshner would have helped. Bathroom shower pod had no barrier and water was flowing all over the floor. This could have been managed with a barrier and different drainage system.

    Breakfast was not so attractive but I would say okay. Had choice of Indian and continental. The contents were just paratha, chatni and curd with tea/cofee, corn flakes and juice.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    nice and friendly staff

    quiet place in the midst of hectic life in Thamel

    Stayed in May 2023

  • Reviewed: 19 April 2023

    8.0
    Great location, friendly staff and good breakfasts.
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights

    The breakfast was sometimes slow to arrive and occasionally orders were mixed up. Milk or cups for coffee would run out and we had to find a waiter to tell him. Staff were all friendly, but service in this regard has room for improvement.

    The breakfasts were filling and tasty, although sometimes a little slow to arrive. Masala tea was a bonus every morning! Staff were friendly and helpful.

    Stayed in March 2023

  • Reviewed: 10 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Address

    Breakfast

    Stayed in February 2023

  • Reviewed: 5 February 2023

    6.0
    Average Stay
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There is no buffet kind of breakfast like in other hotels. You have to choose either of 3 sets of breakfast.

    The building structure is good. Young staff. Not very costly if location is considered

    Stayed in January 2023

  • Reviewed: 23 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    no elevator

    location

    Stayed in November 2022

  • Reviewed: 29 July 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast could be more better

    staff are helpful , clean and peaceful environment

    Stayed in July 2022

  • Reviewed: 6 July 2022

    8.0
    home from home - friendly faces and comfortable!!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Too far from our friends in Balkot, Bhaktapur and we had to get too many taxis so decided to go and stay with our friends - this is the only reason we left the hotel early.

    The staff were super friendly and helpful. The receptionist was really lovely. The location was perfect for me and my 5 year old son…. in the heart of Thamal but hidden away in a little dude street so we had peace and quiet at night time. The super king size bed and pillows were extremely comfortable. We loved the quaint rooftop too. with stunning plants. I was so impressed and shocked when the hotel said we only had to pay for what we stayed - this never happens with booking.com. and it was only because of the distance to our friends location that we cut our stay short. So any hotel that offers this service will definitely get a high rating from me and I will be booking this hotel again.

    Stayed in July 2022

  • Reviewed: 24 April 2022

    8.0
    Excellent stay, exceptional location in Thamel
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A part of it was under construction, and there were construction sounds throughout the day. It’s manageable though. Also, the property didn’t have an elevator for some weird reason. After trekking for 15 days, I had to go to my room after climbing 4 floors, it caused some minor discomfort.

    Good location, good room with a view, cleanliness of the property, and a good breakfast in the morning. The staff was super friendly and cooperative too.

    Stayed in April 2022

  • Reviewed: 18 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room and bathroom was very small and suffocating. Also they don’t have elevator. The stairs were very high and difficult to climb.

    Neighborhood and breakfast

    Stayed in February 2025

  • Reviewed: 7 March 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No elevator in the hotel. Free drinking water only at the ground floor (Hard for guest living at 5th floor).

    Stayed in March 2025

  • Reviewed: 1 January 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Triple Room
    • Stayed 5 nights

    the room was quite old, construction noises hammering half of the day, annoying electrical noise originating in the kitchen ventilation, poor breakfast.... for the price you get much better options in the area. Much better

    location

    Stayed in October 2024

  • Reviewed: 6 November 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location clean room friendly staff

    Stayed in November 2024

  • Reviewed: 27 October 2024

    1.0
    Staffs need to be changed
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I had a huge expectation with Durban hotel but was disappointed big time. The staffs are horrible, please fire them already, if you are in hospitality business and you don’t know the term “Service” then I suggest to change your business. Staffs are very lazy and feels like they don’t care about the guests at all. The rooms were not properly cleaned, and any request we made was either ignored or took forever to be addressed. This is not the kind of experience anyone would expect, especially from a supposedly reputable hotel. If they don’t improve their service and staff attitude, they’ll end up losing customers. Worst staff ever encountered, fire them already

    The property is in good location

    Stayed in October 2024

  • Reviewed: 30 September 2024

    5.0
    moderate i can say
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    rooms are not well furnished

    Not that much variety in breakfast, location of hotel good

    Stayed in September 2024

  • Reviewed: 10 November 2023

    4.0
    Booked 3 rooms and requested for adjacent rooms on the same floor. They allocated 3 rooms on the different floors and di
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift. Staffs seems not helpful.

    Location

    Stayed in November 2023

  • Reviewed: 20 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 13 nights
    • Submitted via mobile

    Nothing bad to say

    Very nice hotel.staff were fantastic rooms were clean great cable TV brekie is good and the bar is nice competitive priced drinks

    Stayed in September 2023

  • Reviewed: 26 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Hotel location is very convenient, surrounded by a lot of restaurant s, bar s and shops. Very close to Durbar square and Garden of dreams. Taxi available outside of hotel. Very friendly and helpful staff..

    Stayed in April 2023

Showing 1 – 25

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