Nothing everything was great

Good location from the restaurants and shops in Thamel Amazing shower! Just what you need after trekking Helpful staff, guard helped us with our trekking bags up stairs after our trip, All of them spoke great English Very comfortable bed They upgraded us when we arrived to a deluxe room, The included breakfast was lovely

Stayed in March 2025

Friendly staff and nice garden

Stayed in February 2025

Website mentions that there is a tour desk available in the hotel but when we asked 2 different staff members, they didn't seem to know about it so we had to book our plans elsewhere. There was an empty desk opposite reception.

Good location. Quiet room. Staff were friendly. Short walk to the bars and restaurants of Thamel. If you're not fussy and looking for a short stay, close to the nightlife then it's cheap and cheerful. Don't be expecting luxury for the few euros your paying. Fine breakfast also

Stayed in January 2025

Good quiet location just outside noisy Thamel. Amazing view of the city and the mountains from the balcony. Staff were really nice, especially very friendly guy from the restaurant and both men from security. In winter it's quite cold, so you need not just an AC, but also a heater - thankfully provided by the hotel

Stayed in December 2024

The exhaust fan in the bathroom was not good, the room streamed up and since it is cold inside everything was wet. The room wasn't very warm and the air unit didn't work very well. It was noisy most of the time, except at night, but dogs and pigeons wake you up constantly. Traffic outside was always load.

The room was good, not small like some. The shower had great hot water but does take a few minutes to warm up. The bed was okay but a little hard.

Stayed in December 2024

Proximity to Thamel and good service

Stayed in December 2024

lobby was congested

Location was great

Stayed in November 2024

Location was very nice. Bengali restaurant near the hotel.

Stayed in October 2024

Good value for the price, helpful and friendly staff

Stayed in October 2024

Light went at 4am in the morning / no backup

Location

Stayed in August 2024

Very polite and helpful staff

Stayed in August 2024

If a person is looking for a luxury hotel, encounter falls short. A value hotel for solo traveler it is the best. Staff food location. Exceptional service.

Location just about perfect. Restaurant greatly improved over last visit 5 years ago. On hot time of year. Appreciated AC.

Stayed in May 2024

Very limited options for the breakfast. The food is also not good in the attached restaurant.

1. The location 2. Proximity to Thamel market and restaurants 3. garden though small

Stayed in May 2024

The latch of the bathroom was broken. And since my son has just started crawling, he was heading straight to the bathroom. When we asked to fix it, they did a makeshift arrangement and secured it with a thread. It worked though.

Small but nicely crafted property in the next of the hustle and bustle of Thamel. Even the outside is lively and busy, hotel has a cosy and laidback vibes. Breakfast is simple.

Stayed in April 2024

The chanting music during breakfast.

Room is beartful and very clean Bathroom is very beautiful. Shower was very nice with a powerful stream of water.

Stayed in April 2024

There's no doorhandle on the inside of my room door to get out so I had to use the sliding locks to grab to open the door . One is up high and one is down very low. I found this a little strange as I've never seen a door without a door handle on the Inside of a room.

The outdoor seating area in the center of the space is absolutely stunning with all the greenery. There are also two large covered areas in case of bad weather. The staff who work in the restaurant are absolutely amazing, helpful, and polite,

Stayed in April 2024

Hot water heater work slowly.

Good environment. We stay for 2 days. Good for family. Nice restaurant with outdoor sitting area and good food. Room was nice and clean. Near the Pokhara tourist bus stoppage, only 5 minutes walking distance.

Stayed in March 2024

Bathroom lock was open, try to repair it with strings. Could repair it soon. Hot water takes more time to start.

Nice Location. 5 min walk from Pokhara tourists bus stop. Beautiful place with grdens and outdoor sitting space. Food was good. Service was good. Little inside from main road so less crowded and sound. Nice view from back side. Love the environment. Good amenities.

Stayed in April 2024

Very good value for money. Room is clean, spacious and with all conforts and facilities, also the bed is confortable. The staff and the receptionist Pramila have been very helpful and welcoming. Breakfast was very good for both quality and variety. The place has a lovely relaxing garden where to enjoy the breakfast. The location is central, you have just to cross a road and you are in the middle of Thamel with all shops,bars and restaurants.

Stayed in March 2024

There needs to be a lot of improvement with the spa and services offered. There was no heating or hot water available. I requested a two-hour massage but received one hour (and it was very cold in the room). Despite this, the therapist gave a great massage. The pedicure given was not a pedicure - my feet were soaked in cold water - the therapist did not have the proper implements to provide a professional pedicure (or the experience). It lasted for about 15 minutes, with me cutting my toenails and the therapist using only a pumice foot paddle on the soles of my feet - no trimming of cuticles, no foot massage, etc.

At the reception desk, Bibas and Pramila were terrific and very helpful. Actually, all the staff were exceptionally friendly and helpful. I was upgraded to a pleasant and spacious room. The bed was very comfortable. The location is quiet (essential for a peaceful sleep). The hotel is close to the main attractions of Thamel and the bustling markets. The restaurant food is delicious, and they make the best vegetable/egg thukpas I've had (and I ate it several times during my stay). When I revisit Kathmandu, Hotel Encounter will be my hotel of choice.

Stayed in February 2024

The location is very near to Thamel. Small gardenlike open space, homely. The youngest staff Laxman was very energetic, enthusiastic and devoted.

Stayed in December 2023

Shower took quite a while to warm up and handle (to the shower) was a bit awkward.

Very friendly and accommodating staff

Stayed in December 2023

No elevator so need to ask front office to bring up and down our luggages.

Good rate with breakfast.

Stayed in November 2023

I like how the hotel is located at a central point from where any place is easy to access. The staff team is really friendly and helpful.

Stayed in October 2023