Wasn’t many places to sit/sunbathe on the rooftop pool area

fabulous hotel and staff

Stayed in April 2022

Concierge was able to arrange COVID-PCR tests for us which we needed to return to the US. The staff was also very friendly and gave good recommendations for things to do outside of the Thamel area. The rooftop area and infinity pool were lovely.

Stayed in April 2022

Inconsistent in the way how the staff treated us, some could not be bothered to greet or smile, few were nice and professional. Definitely need to be bit strict on the room inspection before guest arrives, for example in a family room with 2 adults, just one bathrobe and even that looked like it had seen better days.

Location

Stayed in March 2025

I wasn’t offered coffee at breakfast and none of the items were out when I attended breakfast.

The staff were exceptional generally. Always offering to help and opening doors.

Stayed in May 2024

Dinner in the restaurant was not good at all. We revisited and the room with view on neighbour was not comfortable.

Staff very kind and helpful. Bed is comfortable.

Stayed in March 2024

Staff were helpfull and polite

Stayed in February 2024

this hotel unfortunately tries to be something that it is not. at first it seems fancy but the very poor breakfast and spa centre (shady, noisy, dirty, cold - the massage and the staff however were nice!) shows that this hotel is totally not worth the money. i would not recommend more than just sleeping there. skip the spa and the breakfast/restaurant.

nice, clean and big rooms. nice spa staff.

Stayed in December 2023

breakfast should be better

stuff what helpful they upgrade my room because I don’t like room without charge

Stayed in March 2023

We've waited 55 minutes to get a martini, a Coca-Cola and a plate of potatoes to share whereas we were absolutely the only ones ordering at the bar. Some of the gym facilities were not working. We couldn't use the swimming pool as it was very dirty (couldn't see the bottom of the pool) We've been in 3* hotels in Nepal that costed way less and had so much better facilities/amenities.

They prepared the room as I've asked for our anniversary.

Stayed in February 2023

Food is deplorable. Absolutely awful - even basics like bread are indible. I developed food poisoning during my stay and am confident it was a result of room service. Staff do not observe the do not disturb sign. I was constantly called (unnecessary reminders for breakfast) and the door knocked on despite do not disturb being selected. This was particularly disruptive given I was sick. I ended up unplugging the phones as requests to management to observe the request for not disruptions were fruitless. Laundry service is abysmal. Significantly more expensive than anywhere else in Thamel and much worse service. All my lighter items came back several shades darker and one item of lingerie was completely ruined. Evidently clothes are just bundled in together with no consideration to washing instructions (the hotel did write off the laundry fee but would still advise washing your clothes literally anywhere else, or better yet, don't stay here!). I can't speak for other floors, but the third floor became awash with food smells several times each day - very unpleasant. Same for the balcony attached to the room - and at that level you're overseen by many others so it's not a relaxing space anyway. The gym, though relatively well-equiped was disgustingly dirty. Sweat marks on most machines, the gym mats were filthy, and there is nothing available to clean/wipe down equipment after use. Two lamps in the room didn't work. Shower temperamental and rarely hotter than tepid.

Good sized room. Decent quality threadcount sheets.

Stayed in November 2022

Food service is very slow and not so great. Breakfast was cold one day and next day it was overcrowded and no food. Took 3 hours for dinner. Very slow serving. Nepali food was too oily, too spicy and not great. Need improvement in food service.

Hotel and room is world class. Very clean and up-to-date.

Stayed in August 2022

Friendly Staff and good location

Stayed in July 2022

When the hotel was new, probably was good. wear and tear here and there. Aircon was not working in the gym, poor equipment and quite dirty.

good location

Stayed in April 2022

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in February 2025

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Stayed in November 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in August 2024

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Stayed in July 2024