Everything was perfect!

We had club lounge access and the staff and service was exceptional We have been many times this year and the treatment and service you experience is gold standard! Back November and we can’t wait

Stayed in September 2023

The hotel forgot that 2 kids were staying so a few things were missing from our room. Also, we found it strange that they had a hot water jug and tea as well as a mini bar but no cups or mugs, and the closet light would not turn off.

The staff were very friendly and made us feel welcomed. The late-night hours on the pool were a benefit with 2 kids, and the rooms were clean & comfy. The food was excellent from in-room dining to the chandelier lounge to the breakfast buffet no complaints!

Stayed in September 2023

Nothing

Spa And restaurants

Stayed in September 2023

Nothing everything was great

Everything is so updated and new. The whole place smells beautiful. The staff were friendly, the valet parking was great. The rooms were clean and the window between the bedroom and bathroom was a great touch to have a relaxing bath while looking out at the sky tower.

Stayed in September 2023

it was not easy to find the menu for the different dinner options. I did not like the $10 room service charge

room, spa -hot pool sauda steam room

Stayed in September 2023

Ran out of coffee, first night of stay. It was not refilled from previous day.

Staff were very helpful, courteous and smiling

Stayed in September 2023

Nothing

Everything was amazing. The room was excellent. The swimming pool was amazing. The snail shower! Loved it. The spa and the sauna. Everything was great. The in room dining. Loved it all.

Stayed in September 2023

Pillows too soft

Spa and pool

Stayed in September 2023

Would be better if the bath taps were on the side

Got an upgrade to a junior suite :)

Stayed in September 2023

Not sure if it’s just the double beds in your hotel, but they weren’t that comfortable.

Clean room, pool & spa facilities were amazing, valet parking was convenient, buffet breakfast was yum. We loved all the fresh fruit especially the watermelon. Staff were friendly and helpful. I liked the what’s app chat you get connected to. Also convenient for any queries or help needed with speedy response.

Stayed in September 2023

The pool wasn't working which the kids were really looking forward to

We loved the amazing buffet breakfast at the restaurant and the kids loved their special goody bags.

Stayed in August 2023

How long everything took - everything had a 20-35 min wait including: room service meal order (30 min), asking for extra coffee pods (20 mins), valet parking 20 mins etc. For a large hotel and considering the cost, I would expect things to be done faster.

Room, bathroom and pool facilities

Stayed in September 2023

Comfortable bed, clean and tidy. Room service was quick, and food was nice. All staff we encountered were friendly and attentive.

Stayed in September 2023

Nicely appointed rooms in new tower.

Stayed in September 2023

Fabulous

Stayed in August 2023

Daily change of dirty towels and face towels would’ve been nice. However there were no issues getting new ones up to the room promptly.

The staff were so friendly and helpful x service and kindness to me is a whole experience in itself so was super helpful.

Stayed in August 2023

Was surprised how much traffic noise we heard, even upgraded.

Very nice greeting staff

Stayed in August 2023

Would be nice to have a little Nespresso coffee machine. Also the kids were disappointed there were no hot chocolate sachets!!

Love staying at the cordis. Good sized rooms with two queen beds make it suitable for families The heated pool and spa are always a treat Handy location Easy to self park at adjoining car park building for $35 per day

Stayed in August 2023

We got a complimentary upgrade and complimentary late check out. Food in the restaurant on site was amazing. Room was amazing. Great view, amazing bed. Very nice to have a TV you can cast to

Stayed in August 2023

Room wasn’t ready when I arrived, I was 30 mins early but waited for over an hour in the lobby and then had to join the long queue to ask whether my room was ready

Function I was attending was at the propert

Stayed in August 2023

Slow / non existent waiter service in the bar

Upgraded to the new suites

Stayed in August 2023

no milk foamer for the coffee machine

great location, great to have a coffee machine in the room

Stayed in August 2023

Nothing

Beautiful clean room with comfortable bed and great pressure in the shower, amazing swimming pool & sauna

Stayed in August 2023

The fact that the hotel overcharged me by NZ$1,137.40 and their front desk and finance team are not very proactive in refunding my funds.

Breakfast was a good variety. Hotel location was ideal.

Stayed in August 2023

time was short. I wish i stay there abit longer

room was beautiful and bed was comfortable and breakfast was the best with lots of different choices. I love it

Stayed in August 2023