nothing

everything

Stayed in January 2023

Waited for 1 1/2 hour before our room was ready

the location

Stayed in January 2023

Clean, well fitted room, all the amenities required for a stay.

Stayed in January 2023

The system crashed when checking in. So every time the staff adjusted cards we would walk to our rooms then it would not work. Then having to go back down again. The tv's were not working as well and also the food service line was not working so had to walk down at 11pm to reception to order food. However staff were lovely and tried to accommodate the best they could.

The breakfast buffet selection was amazing!!! The bed was very very comfy. Loved how my children received backpack each and also free ice cream.

Stayed in December 2022

We had the buffet breakfast one morning arriving at 10.30, so in theory 30 minutes to eat. After beginning our food, one of the waitresses told us the buffet would close at 10.45. Given we’d paid $90 for breakfast, this was really the only disappointment of the whole stay. The location of the hotel is somewhat grey and dirty but the hotel is very lovely.

Our room was lovely. Some months before, I had emailed the hotel asking for a view of the Skytower for NYE given I didn’t expect the children to make it to midnight, and we were blessed with the most amazing view of the fireworks. Thank you! We loved the backpacks with activities in for the children and the candy floss stand. All of the staff were amazing. The valet parking guys were great. It was a bit of a treat for us. We were so thankful for the delicious room service also given nothing was open in Auckland which really surprised us for a big city

Stayed in January 2023

Not staying there long enough.

I would like to thank the Valet parking people who were great help when we had an incident with our car. In a stressful situation they not only offered the most help but even during our stay we’re kind and offered free valet parking. Cordis customer service is amazing- beyond the best. Plus the facilities and rooms are just amazing.

Stayed in December 2022

everything 😃

Stayed in December 2022

System failure made check out very slow and had many mistakes on the billing, all was sorted at the end.

various facilities to keep people entertained . Pool is great!

Stayed in December 2022

I came to spend time with my 7 year old on christmas eve and we were greeted with smiling faces lots of christmas decorations everyone was so helpful. The candy floss machine was an absolute winner, the pool and spa area is great and excellent service at the bar and very convenient. I always love staying in the cordis and am never let down. Thankyou for the wonderful service all round amazing service staff. Very lucky.

Stayed in December 2022

nothing.

everyone who works here was absolutely lovely, they made our stay so nice and my kids absolutely loved being here. the pool and hot tub were such a hot.

Stayed in December 2022

Restaurant closed when I was there. not great views out the windows for the cost.

close to the hospital, comfortable, clean and easy to get to.

Stayed in November 2022

it has a great bar but the restaurant is very expensive

it’s a really great traditional hotel with excellent staff and lovely rooms

Stayed in December 2022

Nothing

Excellent customer service and rooms. Brilliant ambience and vibe

Stayed in December 2022

Good hotel

Stayed in November 2022

It was tricky to find the entrance. We ended up in a Wilson's parking area looking for the entrance. Fortunately, we decided to circle the block and then found it.

People were really helpful and nice. Bed and room were sooooo comfortable. Breakfast was outstanding. Valet parking was easy and convenient. Front desk staff were helpful and efficient. We really appreciated the comfort and ease as we stayed just prior to an international flight.

Stayed in December 2022

Amazing service the whole time we were there. From the front of house staff, to the wait staff to the bar staff. Absolutely amazing

Stayed in December 2022

I hate the waste when you are given the little milks for hot drinks. Can a small bottle be provided?

Check-in and check-out - fast and easy (I hate having to stand around waiting to check in/ out). Parking on site Bed was SUPER comfy Rain head shower was amazing

Stayed in December 2022

The only thing that was different was the meal we had in the bar. My husband always opts for Volkers Snitzel and this time it was not good. Overcooked. Not sure if this is because it was perhaps cooked in the bar versus the Cordis kitchen I don't know but he was mightily disappointed.

Service, room, reception. Id like to add the receptionists we dealt with on both days was superb. So kind and helpful, thank you to them both.

Stayed in December 2022

Awesome

Stayed in December 2022

what’s not to like?

Clean and great quality of service

Stayed in December 2022

the pool was amazing

Stayed in December 2022

There was always a shortage of coffee sugar etc in the room. But staff was very good at getting us more. Came back to the room on Monday after a wedding and it looked like a bucket of dirty water had been put down our bathroom sink. Full of dirty fluff and debris! not very pleasant to see. In hindsight I should have taken a photo of it.

Food, and staff were very pleasant.

Stayed in November 2022

very clean, comfortable

Stayed in December 2022

nothing

simply amazing, loved everything about it

Stayed in November 2022

Everything

Stayed in November 2022