The start wasn't good with the car drop off jammed full and taxis blocking the entrance. Then check involved queing with a line marked like in an airport. Not what i expect at a quality hotel. Staff were good, though, and welcoming. The next morning, in the daylight, there was blood splatter on the wall by the door to the adjoining room. I reported this but just got told, "Thank you for letting us know, I will let housekeeping know," but no apology for something that was actually really unhygienic. Also, i had tried to use the website to view Chuan prices and treatments but kept getting package deals. As I had already booked the accommodation I left it. Unfortunately, on arrival, I found all slots were booked. I was unable to book massages or facials, which was disappointing. Similarly, with afternoon tea, there was no mention on the website that I saw that this needed to be booked in advance, so we were unable to have high tea. Overall, it is a very mixed bag, great staff, and comfort, but website, booking, and check-in processes were poor. Cleanliness was very substandard and not addressed satisfactorily. I understand that an issue like this could be missed by housekeeping, but it wasn't actually OK.

Staff were and tried hard to make poor check-in work. The room was very comfortable with an excellent bed..

Stayed in August 2023

felt like requires refurbishment

Lobby and the location

Stayed in July 2023

Previous tenants stole the chromecast from the TV so we couldn't hook up our phone when wanting to watch something online.

Food was yummy. Staff were great. Bed was very comfy.

Stayed in July 2023

It was very busy. I tried 4 times to get through to Room service to make an order. I ended up ringing reception however and placing my order through them and it arrived very quickly and was delicious.

The rooms were a great size, so many activities and really catered for families.

Stayed in August 2023

The reason I chose the cordis was because they had a bath. And ran the bath soon as we got there. Got in and it drain out to not even half way. So filled it again and it drained out again not impressed the whole reason I booked cordis. Kept doing this every time I filled it. The whole point of having a bath is to have ya body in the bath to soak and relax. Turns out the baths were designed to drain out like that as a "safety " feature. Not happy about that at all. Apparently they are changing that so u can fill bath an have it stay full one bath at a time. But doesn't change the fact it put a damper on our stay.

It was beautiful and service was great

Stayed in July 2023

Couldn’t get into room after big flight till 6 pm ! Was upgraded to a room the bath plug was broken ! Waiting to get it fixed till 8 ! Just a dissatisfaction with a spose to be high grade hotel !

Breakfast was good

Stayed in July 2023

It was not tidy and had a bad odour smell in the room I checked in. Had a Bad experience because it was my husband birthday that day. Won’t come back again but your staff did offer a complimentary breakfast but still worse experience ever

Just the view from the room I was in

Stayed in July 2023

The room was not very clean, there were smears on the walls and door in the bathroom and hair all over the floor. Our room was handicap accessible which we didn't need luckily because the towels were very high off the ground and unreachable for a disabled person. I'd called requesting a thin blanket and some firm pillows in the room which were not there. Our steak dinner that we ate in the room was very overcooked and small for the price. We also could not get a drop of hot water for a shower but the bath got warm enough to bathe the baby.

The staff were all very nice. Valet service was prompt and staff were really helpful when we requested someone take out bags down to the car. Concierge was very kind to help me find a quiet place in the lobby to nurse the baby.

Stayed in July 2023

Beds hurt back, woke up every morning sore. Room only set for 2 people although booked for 4. No top ups of toliet paper,coffee, milk or body wash which was pretty much empty on day one. Car parking was a nightmare however rectified on checkout which was appreciated.

Buffet wonderful and staff lovely

Stayed in July 2023

Inspector was still in room when we checked in. He apologized and left. Everything was ok until 12 hours after checkout, when we received a second invoice and were charged for 4 mini bar items we did not consume. Calling/emailing the hotel has not proven helpful in getting a refund. Still ongoing 2 weeks later....

Stayed in July 2023

What I booked and what I got were very different. There was no balcony for one thing which was assured on the booking, and no free parking as they also said. I was also overcharged for the room and had to ring the hotel days later to get the refund. Staff were unapologetic on all fronts - guess it happens a lot!

It was clean.

Stayed in July 2023

Absolute shambles - ignored communication before arrival, terrible service at check in, air con broken - room was freezing all night. WiFi wasn't working. Advised to park in a building which ended up not being allowed for overnight parking, had to retrieve the car at full cost to us and then pay the valet parking. We ended up leaving very early in the morning. Tried to talk to staff about the situation at checkout, dealt with a friendly staff member but no follow up until now. Very disappointed.

Stayed in July 2023

Nothing

Super comfy bed and loved the spa facilities and pool. Also had a delicious cocktail and food at the Land is Alive.

Stayed in July 2023

Before you book it was mentioned that property includes minibar but they charges for the drinks at the end that wasn’t mentioned anywhere while booking.

It was clean and people were really helpful.

Stayed in July 2023

The aircon in the room was too noisy. At 10.30pm I had to request ear plugs. We were going to stay for 2 nights but booked out & found quieter accommodation elsewhere.

Stayed in July 2023

Room wasn’t clean, soaps wasn’t topped up and our special request for our honeymoon stay wasn’t met. They forgot after i had mentioned it though out the night in 3 occasions. They offered 50% off our stay which was very disappointing since they let us down completely.

Stayed in July 2023

I purchased a Cordis air freshener spray from the gift shop. The atomiser does not work, which is disappointing for a $45 spray.

Luxurious, comfortable and restful.

Stayed in July 2023

The check in was not fantastic the girl on the front desk was hard to understand. We had asked for a 2 pm check in, the hotel said they would try their best but she didn't even acknowledge this, instead tried to upgrade us for more money. Beds are small and not that comfortable.

The room service breakfast was good, the pillows were good, the pool was good.

Stayed in July 2023

The cleanliness was not up to its usual standard and staff knowledge was lacking

The spa and pool are great

Stayed in July 2023

The night lights throughout the room and bathroom were incredibly bright and could not be turned off.

The room and facilities were new and very clean.

Stayed in June 2023

The coffee machine didn't work. I rang and was told it woulfd be fixed. Nothing happened. Returned later in the evening and the bar was shut. 10pm??? how rediculous on a Saturday evening rooms were not as claen as I would have expected

Stayed in June 2023

There was no parking so had to drive around looking for a park nearby. Check in was at 3pm but the room wasn't ready till an hour later at 4pm. Was given a drink voucher but had to wait around with my tired 2 year old which was stressful.

Stayed in June 2023

Not sure about our room 524 if it was for someone in wheelchair or a disability the shower was open with toilet next to it

Just the bed

Stayed in June 2023

The parking situation, no advance notice of construction happening at time of booking, the room amenities - no shavers, having to call twice to have milk delivered to our room, pillows were flat.

Valet IF it was available

Stayed in June 2023

cleanliness location concierge staff valet butler service was below average

Restaurant was great. a great variety of food selection for the buffet.

Stayed in June 2023