Could have been cleaner. Carpet needed another vacuum. Also our room wasn't ready at 3pm which was disappointing given we were only there for one night and had been waiting and checked in at 1pm. It too the shine off our afternoon to be honest

Room was comfortable and room service was delicious

Stayed in July 2022

We handed our car keys over at the front and paid for our vehicle to be valeted, upon check out 2 days later we were pulled aside to say that our vehicle was found to have been broken into with an attempted theft. We later found out that our vehicle was valet parked in a public Wilson parking facility and when questioned; the security had no access to the CCTV footage. The Cordis has conveniently sent some fine print to our insurance which deems them not responsible and wriggled out of paying the excess; yet they keep offering us a free nights stay with breakfast. the Cordis have failed to show any details as to what sort of valet parking service is offered on the booking sites or their own website. I am writing this to alert future patrons to the unsecured parking valet facility offered there in the hope to avoid this misfortune to anyone else. The irony was; we were having a weekend away from the break ins around our area and to our other work vehicle. 🥴🥺 very disappointed

the facilities ; until it was check out time

Stayed in April 2022

the check in took half an hour the eftpos wouldn’t accept my card had to try several eftpos machines and the staff started looking at me like I didn’t have money. Then the breakfast was more expensive to go to the restaurant than if I had ordered room service. lastly the elevator closed on my hand and bruised it badly and two staff members did nothing more than say they would have maintenance look at it

location was great

Stayed in June 2022

very poor service around reception and room service

modern 5 Star expansive facilities

Stayed in July 2022

No seperate shower

Stayed in July 2022

Coukd be better

Bed okay

Stayed in June 2022

I was not told clearly the package they had allocated me, i emailed them at length to confirm and let them know before i wrote this, but 3 weeks on still no reply. I didn't get the bubbly in room, didnt get told i had late checkout, didn't get told i have room credit to use, i asked for a dirty tissue to be picked up when i arrived... it wasn't until the lovely turn down lady who looked embarrased and promptly picked it up... many hours after i rang. This very special Club room in new tower should have been the perfect escape but their lack of replies and details let them down.

Amazing Club access, great view of bridge, amazing cocktail lounges and Club had incredible service and excellent quality. The lady who did turn down was a real credit to yr hotel!!!! Beds super comfy, bathroom lovely....

Stayed in June 2022

Waiting over half an hour for our luggage to arrive from our car to our room. Having to go and get another key to room as the original didn't work and not enough coffee or sugar provided.

Stayed in June 2022

Cleanliness of the bathroom - floor was not clean, hair in bathtub

Location, staff, excellent night sleep

Stayed in June 2022

You are meant to be the best but dont deliver the service to match the price. I left my shorts in pool area changing room but couldn't get help to find them.

Whoever answers ph for room servi e is not gd. Poor food service. I stay often and when i ask for my car to be brought around its not there when i arrive.. I have to re ask. Happens each time I stay.

Stayed in June 2022

We were given a significantly smaller room than we reserved… and offered very limited discount. the staff were overwhelmed and made it difficult to move to another room. not until we said we were checking out did they find the room we had reserved.

great location

Stayed in June 2022

Still no reply from reception from email

Room was clean

Stayed in June 2022

no room service, no top ups of supplies, no answer for room service on several tries, wrong food delivered, staff walking in while in the bathroom 35 min wait for a cocktail in the bar.

had previously had good experiences here

Stayed in May 2022

We arrived a little after 4 o'clock, but the room was not ready, and while we were waiting, we offered to provide high tea, sat down, waited for the waiter for more than 15 minutes, and were offered to order something else because it was difficult to provide high tea. I didn't know how much they were offering, so I went to the reception and talked, and I wasted at least 50 minutes. I got a message that the room was ready after 5:30. I was already annoyed before entering the room. The room had a little red mold in the bathroom bath, and the window was open for about 10 minutes because it smelled a little bad ventilation.

The staff were friendly.

Stayed in June 2022

Efficiency of check-in and check-out, manner of staff and assistance provided when questions or queries made. Placement of room was nice, had a view and large and airy, bed was comfy albeit I would have liked a heavier weight 'duvet' at this time of the year.

Stayed in June 2022

NO housekeeping service had to ask three times to have room serviced stayed in new tower but shower awful no pressure or underfloor heating so very cold. Had dinner and drinks in bar service was super slow not what i expected at all from a hotel of this calibre.

Bed comfortable

Stayed in June 2022

Very rude room service. Airton was not working so had to change rooms. Very outdated (main) Hotel building. Hated it so checked out next morning and moved to another hotel.

Stayed in June 2022

i booked two rooms for my friends and I, when I went to go into my room, I was given the wrong room, which when I went to check the key it didn’t work, I tried a new key and it didn’t work. the manager came up and tried the key, he then used a master key and it opened but was locked inside. he they went to get maintenance to open the lock, I sat on the floor and waited. knocked on the door and someone else was in the room. i was given the wrong room

the rooms were amazing, and the hotel is lovely

Stayed in May 2022

our bath was broken on arrival but had to wait till following day 5pm to be moved. were advised to relax in our room while we waited, but we couldn’t have our beloved baths to relax!

club room is fabulous. rooms clean and comfortable. staff very friendly. they were amazing about it being my husband’s birthday!

Stayed in May 2022

Hotel was understaffed. Room wasn’t serviced on three consecutive days. Staff knocked on my door at midnight, waking me up and making me feel very uncomfortable.

Location, spacious room.

Stayed in April 2022

Too Hilly to claim up and down

In CBD, good cafe and buffet restaurant

Stayed in December 2023

Loved that it is away from down-town or Viaduct district, yet is still close to it.

Stayed in November 2023

Valet parking was expensive at $55 per night plus you need to give more than 30 mins notice to get access to your car. Also the shower curtains make the bathroom smell very bad they need to be changed more regularly.

Great location and great facilities. The room was spacious and clean. Staff were friendly and great a la cart restaurant on site.

Stayed in November 2023

nothing I loved everything

The staff were extremely friendly, especially the cleaners and concierge. Was great that it was close to Auckland central. Spa and pool were amazing. Thank you for making my anniversary that more special.

Stayed in October 2023

getting in feom the main road was a bit tricky for non-aucklanders but valet personnel was really great and helpful!

it was the kind of fancy hotel for my under 10 boys! it was very clean and smelled fresh in the hallways and lifts.

Stayed in October 2023