I stayed on the same level as the spa, so there was a bit more "floor traffic" than I think there would have been on other levels.

The room was beautiful! It was a lot bigger than I was expecting, but it had a nice little seating area where I could drink my coffee that wasn't just the bed or the desk. I enjoyed using the free shuttle in and out of the CBD proper, and the location of the hotel was really convenient for tour pick ups and the like.

Stayed in March 2024

Everything

Stayed in March 2024

Shower didn't work, I had to take a bath: no hardship as filled with hot water in 2 minutes flat, but I did inform housekeeping and they didn't fix it for the next morning. Also didn't replenish the mineral water in the room.

Stayed in March 2024

I am too tall for the shower head . Room 513 , there was a large toenail clipping (not mine) next to the bin which housekeeping should have noticed

Location , very friendly staff

Stayed in March 2024

Shower in our room was small. You step up into the tub and the shower is over the tub. My husband is tall and this did not fit him well at all. Ended up using showers in the gym and pool to get a decent one

This place is amazing!! Facilities are awesome. Loved the pool and spa plus the sauna and steam rooms. Breakfast was the highlight. The buffet at this place is probably the best I have experienced in NZ. I can't wait to come back again.

Stayed in March 2024

reception wait

comfy as beds

Stayed in January 2024

Not really sure that the new rewards program - Brilliant - is really that brilliant. On our previous award level we were able to get check outs as late as 4 pm but that is no longer the case. This was always a big drawcard for us as we are very regular customers at Cordis Auckland. Dining discounts are OK but we very rarely dine in at the Hotel.

We had a lovely corner room in the Pinnacle Tower. It felt spacious which was nice. Very comfortable bed and a delicious breakfast served by a friendly member of staff.

Stayed in March 2024

Lovely as always, clean quit and comfortable

Stayed in March 2024

Nothing all good

Great hotel, good location and excellent room.

Stayed in February 2024

We ended up with very sore legs from walking back and forth from the waterfront - we only used the shuttle once which was silly of us. We thought the breakfast was overpriced, when you just wanted to eat moderarely.

Quiet room, excellent friendly staff - nothing was too much trouble.

Stayed in March 2024

Upgraded to the new wing and it is very impressive.

Stayed in March 2024

the beds were too soft for our liking and the aircon didnt seem to cope so we were lucky we went in march when it was not too hot. Also reception staff takes too long to action requests for example we checked out and asked for our car and they told us it was coming when in fact they have not communicated to the concierge that we needed the car. so we waited for half an hour and my husband just went straight to the concierge and they didnt even know about it. so we just asked them for the key as we already have seen our car parked at the back of the hotel and we walked with our bags there and did it ourselfs. it was quite far from the city and the places around there were not so nice for dinner or breakfast so we ended up having to take the bus to go to the city to eat there...location was not the best as it seems to cater just for students.

The rooftop pool and spa are amazing and my teenage girls and I truly enjoyed them. also the complimentary bus to and from the city made our stay so much nicer as we were able to have fun in the city without worrying how to get back to the hotel. the concierge service was amazing with the valet parking option but i would have liked to be told it was $50 per night so we could have made an informed decision as there were so many other parking choices nearby very cheap and undercover as our car was just parked on the street behind the hotel.

Stayed in March 2024

Very unsatisfactory collection of car as it took over 45 minutes from the valet parking.

The club room was excellent.

Stayed in March 2024

There is a $10 delivery charge for any in room dining - the prices are already a bit inflated (as per!) but the additional delivery charge is pretty unfair.

The room was great, very comfy bed! The pool and spa was a treat, and the gym was well equipped. The dining locations were great too, a bit on the pricier side but that comes with the territory of a nicer hotel.

Stayed in March 2024

Love staying here nice clean rooms and friendly staff

Stayed in March 2024

Parking is a bit expensive

It was all good

Stayed in March 2024

Shower over the bath is not great for older people. No non slip mat. Stayed in 9 different hotel/ motel accommodations on this holiday and this was the only one with shower over bath including a second accommodation in Auckland CBD. Long steep walk down to Queen St shopping. Our room was as far away from the lifts as you get get - end of corridor on opposite side of building. For these reasons we would not stay again.

Clean comfortable rooms.

Stayed in March 2024

Staff were very accommodating, beautiful rooms

Stayed in February 2024

We stayed for our honeymoon and arrived to chocolates and rose petals all through our room! We have stayed at the Cordis a number of times and always been blown away!

Stayed in March 2024

Not having to wait for our room after a full day of traveling.

Great breakfast selections. We assume that there may have been a staff shortage as our room was not available at the announced check-in time at 3pm. Had to wait another hour.

Stayed in March 2024

Didn't go for the breakfast as I thought it was too expensive

Spotless room and comfortable bed.

Stayed in March 2024

Had a dinner at the bar-restaurant that wasn’t that good.

Extremely well designed and comfortable room on the new Pinnacle Tower.

Stayed in March 2024

Maybe have a wireless phone charger. I forgot my normal phone charger and was stuck.

My stay was great.

Stayed in March 2024

Nothing

Highly recommended the best 5 star hotel in New Zealand. Superb service outstanding food and dinning. Perfect rooms didn't want to leave the hotel lol. Will diffently be back. Thank you so much for the Momories created. Anna

Stayed in March 2024

All good.

Great facilities, courtious staff, fast check in and check out, at ease in room

Stayed in March 2024