Nothing

Really friendly and welcoming owner -

Stayed in January 2025

Room wasn't ready on checkin - staffing challenges - we were refunded which was unexpected

Good location, rooms were very spacious

Stayed in January 2025

Very pleasant reception

Stayed in December 2024

Being away from home

Proximity to Ormiston Hospital Friendliness of staff

Stayed in November 2024

More of a reminder than a problem. It is on a major road so noise is a problem but not an unexpected one due to location. I use ear plugs in most motels so not really an issue.

Host was incredibly friendly and helpful. She went out of her way to make sure I had everything I needed. Room was clean and newly renovated.

Stayed in November 2024

Great Check in. Extremely welcoming and helpful. Great hospitality

Stayed in January 2025

Front reception not very friendly, I managed to force a smile out of her once I smiled at her. The whole experience seemed like the host didn’t like looking after customers. The room apparently wasn’t ready (at 9pm) needed pillows and when I used the shower straight away I noticed there were 2 long hairs in the bath (not what I’d expect after a cleaner has been) also there was no soap and no iron (but there was an ironing board) - I asked for soap and the iron were both brought in along with the pillows. (Apparently irons get dropped often so available only on request). A big one - there were 2 very unwelcoming signs in the room - one stating that if wishes used are not washed there will be a charge! (Never seen that in my life) Also another sign saying if you stain a towel with Makeup etc there will be a charge! All so unwelcoming! Later I noticed I did not have the WiFi password and there was no information of services left in the room (highly unusual). Thanks to another person’s review I discovered the WiFi password on the office window. -Customers should not need to go out of their way for a service included in the price of the room! And finally “cable tv” available - hardly it’s just Freeview ONLY. I was asked when checking in if I needed milk and then told she would HAVE to go out and buy some if I did (I never like putting people out but the customer should never feel this way!) I advised not to worry unless buying for others to make it worth her trip. Oh and the at 8:30amI got woken up to a few knocks at the door by the host! Bringing me some milk! Ok I appreciate the gesture but no host should wake up their customers unless specifically asked for a wake up call!! -Definitely a first. This place has lost its way (if it ever was good it’s now not) Absolute over the top price and I felt extremely ripped off!

Bed was semi comfortable, spa bath enjoyable once you manage to fill up using just the shower outlet as the switch to bath tap didn’t seem to work.

Stayed in January 2025

It is on a busy intersection, but road noise was minimal in the room.

Fantastic staff who went the extra mile for me. Clean, tidy spacious units.

Stayed in December 2024

Lack of communication

Couldn't access room and still haven't received information about my liscense left at reception being posted

Stayed in November 2024

Rude reception

None

Stayed in November 2024

Broken bath, dirty ceilings broken window latch’s

Can’t understand why it has 4 stars

Stayed in November 2024

None at all

The owner is very good and looks after you. Is a motor inn for short stays and everything was neat, clean and the place was quiet

Stayed in November 2024

Beds charged separately though have paid $590 for the room. 1.5year old child being charged for staying as well. Spa wasnt working. Toilet flush buttons werent working. No hand towels in kitchen. No iron or extra bedding in room. Just 2 teabags in a deluxe room. Overall the amount i paid for 1night for a deluxe room with spa was ridiculous(spa was out of order). Definitely not booking here again.

Bedroom was clean and good sized however each bed used had charges though you pay upfront high amount for the whole room

Stayed in November 2024

Bowls in the pantry had food on them - not washed properly. Bed had a massive hole on the middle right-side - felt like sleeping in a hammock. One toilet role for a two night stay - stingy given the tarriff because of the Coldplay concert. There was no face cloths or hand towels. Not okay hearing from the Motel worker that the Motel is under the pump - had to remind the worker to replenish clean towels for our unit.

Unit was clean.

Stayed in November 2024

Hmmmm where to start……… Was charged $430 for the night almost 3x the normal rate because she knew there were concerts in Auckland and that everything would be booked out, I am used to businesses putting up rates etc for functions but still within reason and never so over priced. It’s just unfortunate for us and a lot of others who’s flights were canceled and have no choice but to pay because we couldn’t get a connecting flight till the next day. Ripped curtains, some mould. Tv in room was an old boxed one and was mounted to wall which seemed dangerous and not even sure why it was there as it didn’t work. No sky only Freeview. No milk had to go and ask, was told give her an hour as she ran out and needed to go get some (approx 7pm)waited over an hour so we ended up using an uber to get us some, and finally when we did get given some (10pm) it was barely enough 4 2 cuppa’s. Had to go and ask for password to internet as could not find it in our room, was only then informed it was on the office door, and when/if we did connect was poor, and then would say no internet connection please try again, so ended up connecting to my mobile data as was a lot faster and at least we stayed connected. There was only 1 roll of toilet paper which wasn’t even a full roll so ran out. I would not recommend this place to anyone even at the standard normal rates.

Was clean

Stayed in November 2024

The owner/manager is very awful. She isn't considerate and will threaten to get her way. I'd avoid this place.

The cleaner was lovely

Stayed in November 2024

Room for improvement on cleanliness

The host was friendly and accommodating

Stayed in November 2024

Went out of her way to accommodate me as BOOKING DOT COM had screwed up my booking big time by confirming a room which was non existent.

Stayed in November 2024

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in November 2024