Perfect position

Stayed in November 2024

Great

Stayed in October 2024

Absolutely nothing

This hotel is superb everything was fantastic, the room beautiful, cosy and comfortable, the staff are all so professional and friendly and would go out of their way for you, cannot wait to return

Stayed in August 2024

Customer service

Stayed in July 2024

Fantastic location, friendly staff and very clean.

Stayed in August 2024

If I had to find something to not like, the yard could have been swept. And maybe USB port somewhere, or a plug by a table for charging devices

The location is spectacular, staff great, breakfast delicious. The room was beautifully decorated, quiet, comfortable, view amazing. We loved it

Stayed in June 2024

Nothing's, it's perfect

Great breakfast

Stayed in May 2024

I liked everything about the hotel and would stay there again in an instant!

The location was perfect and the room one of the most beautifully appointed I have ever stayed in. Staff were very friendly and attentive.

Stayed in December 2023

There's really not a lot one can find wrong with this place.

Incredibly helpful staff who made our stay extra special. The penthouse is stunning throughout and has one of the most amazing views in Queenstown.

Stayed in September 2023

Perfect central location, surrounded by all the restaurants and shops. Situated next to stunning Lake Wakatipu. Extremely helpful staff, with good breakfast.

Stayed in August 2023

A little loud with clubs next door .

Great place service and staff amazing .

Stayed in July 2023

the wasn’t anything we didn’t like!

From the moment you walked into Eichardt’s you were treated like nothing was a problem for the staff to help you with. The service from all staff was exceptional. The view from the property is sensational.

Stayed in April 2023

Because it is not close to the hotel, services that hotel guests would normally be offered (I have stayed at Eichardt’s main hotel before), were not. The house was not serviced daily, there was no turn down service and no room service available. Normally, I’d rate the lack of these extras as a first world problem, however; at a rate of NZD$2500+ a night, I think it’d be fair to expect what every other hotel guest would be offered. Staff are clearly doing their best but it is clear they are stretched.

Eichardt’s Residence is a three storey apartment, set away from the hotel. It is beautiful, well appointed, and has a predominantly uninterrupted view of the Remarkables and lake.

Stayed in August 2022

nothing

everything

Stayed in August 2022

The breakfast food. Over cooked.. my last breakfast uchedone beautiful poached egg and one so hard cooked I think it come off the last 2 plates.

Staff are so friendly

Stayed in August 2022

beds were horrible, very soft, woke up with a lot of back pain, breakfast was a la carte, not buffet. Room (Vault) had no windows, living room had no view.

Location

Stayed in January 2025

1. The noise from the Attiqa pub was bloody loud that constantly banging the whole room for a good 5 hours from 9-2am. The hotel didn’t mention the location of this room at all either here or on their website. Over $2000 per night to stay opposite a thumping pub, I’d rather put a tent next to the lake!! 2. Seems like their staff members are not that well trained, they’re always in rush. I understand they may have some tasks to do, but aren’t customers important to your hotel? A couple of times they literally shoveled me to the corner on the stairwell!! 3. We told the receptionist that we had a marathon to run on Saturday, and at no time we were informed that there would be a loud wedding goinging on literally next door to our room. They were playing loud music and laughing with kids crying until night. What a night!!! 4. The breakfast menu seems never changed and lacks variety. It was like this at least 3 years ago and still the same. The coffee was yuck. The fact that the breakfast is included doesn’t mean we customers don’t have standards. I personally think it’s illegal to charge more than $2000 for a room with all these tougher! For this price last year, I stayed at the most luxury hotel in London with way way better room, customer service and food! So we surely WON’T be back again, so won’t our friends!

The beddings

Stayed in November 2023

First of all, it is not clear from the descriptions that the Apartment is not in the main building, in the most central location, but a few hundred meters apart in a separate house. Secondly, the highly praised "Grill" restaurant can not be recommended at all. I ordered a Wagyu steak "medium rare". What i got, was "medium well". I rejected it, and they offered to make a new one. After 20 minutes i got something which was "medium". Meanwhile the side dish was cold. The noise level in the restaurant is so high that one can not talk to each other, one has to shout.

Location close to the Pier and relatively central to all the shops and restaurants.

Stayed in November 2023

Hotel rooms were run down including upholstery, curtains etc

Location

Stayed in October 2023

the pub near hotel is a bit noisy at weekend night

great location, beautiful antique furniture.

Stayed in June 2023

we got the apartment which was not part of the hotel and it was very dark and dated and not worth the money at all.

Stayed in November 2022

at $2k a night it’s not at that level compared to Hayman island, Park Hyatt Sydney, Wo Wolgan Valley, etc loud noise till midnight from bar behind it

beautiful building amazing location wonderful staff

Stayed in September 2022

The restaurant needs a massive makeover. There is no special area for hotel guests who have paid a lot of money for a room at this hotel.

Location fabulous. Restaurant very ordinary family style restaurant. We were very disappointed in the quality of the retaurant

Stayed in April 2022

Noise around the property and poor staff service.

Room layout

Stayed in August 2023