Reviews of Four Points by Sheraton Auckland 4 stars
396 Queen Street, 1010 Auckland, New Zealand
#67 of 203 hotels in Auckland
Guests' ChoiceReview score
Based on 1036 hotel reviews
8.3Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
8.9
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Facilities
8.6
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Staff
8.8
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Value for money
7.9
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Free WiFi
8.5
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Reviewed: 30 May 2023
Arun
Fiji3 reviews8.0“it was amazing, would choose this hotel again. but breakfast needs more choices.”- • Leisure trip
- • Couple
- • Corner Room with King Bed and City View
- • Stayed 3 nights
- • Submitted via mobile
the breakfast was the same for the 3 days we stayed at the hotel. there needs to be variety at least.
the rooms were very clean and comfortable. we chose the corner room with bathtub which was exceptional. rooms were made on time. the location is the best to shop around queens street.
Stayed in May 2023
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Reviewed: 28 May 2023
Begley
New Zealand2 reviews9.0“Would definitely stay here again. Pretty good value for money.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
The bar/restaurant on the ground (lobby) floor was closing up just after 9.30pm. However, the Churchill Bar on the top floor was still open so not really a problem.
As soon as we arrived, one of the concierges (Harry) came out and carried in our bags. He then valet parked our car. Very friendly and helpful staff all round.
Stayed in May 2023
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Reviewed: 28 May 2023
Megan
New Zealand42 reviews9.0Superb- • Business trip
- • Couple
- • Corner Room with King Bed
- • Stayed 2 nights
excellent service, we has a corner room which was lovely and airy. Location was also excellent.
Stayed in May 2023
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Reviewed: 27 May 2023
Jan
New Zealand2 reviews8.0Very good- • Leisure trip
- • Group
- • Deluxe Room with 2 queen beds
- • Stayed 1 night
- • Submitted via mobile
The lighting in the room was oddly configured.
Stayed in May 2023
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Reviewed: 15 May 2023
Golchehreh
Canada8 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
No privacy in the bathroom which is separated from the room with a glass door.
Stayed in May 2023
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Reviewed: 7 May 2023
Vanessa
New Zealand3 reviews8.0Very good- • Leisure trip
- • Couple
- • Corner Room with King Bed
- • Stayed 2 nights
- • Submitted via mobile
No opening windows for fresh air, although that's a minor inconvenience.
Excellent location, wonderful staff and food. Will definitely be back again. Valet parking was great.
Stayed in May 2023
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Reviewed: 3 May 2023
Darren
New Zealand29 reviews1 helpful vote8.0“great place, friendly staff”- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
quite a walk from main CBD
clean and tidy good sized room good shower
Stayed in May 2023
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Reviewed: 3 May 2023
John
New Zealand3 reviews7.0“great room, great view, I will be back”- • Solo traveller
- • Superior Sky Tower Room with King Bed
- • Stayed 4 nights
- • Submitted via mobile
having to pay for espresso coffee separately when having breakfast
good food and beers
Stayed in April 2023
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Reviewed: 25 April 2023
Thomas-puna
New Zealand1 review9.0“quick, easy and enjoyable”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
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very unique bathroom window
Stayed in April 2023
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Reviewed: 21 April 2023
Lisa
Ireland25 reviews3 helpful votes9.0“central to the city centre, great staff - definitely worth the money.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
nothing particular springs to mind
great concierge service and good knowledge of the city and guidance
Stayed in February 2023
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Reviewed: 20 April 2023
Des
New Zealand1 review8.0“Very adequate for our overnight stay.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Room very small ,with two suitcases no room to move. Shower to small water flow great.
Bed very comfortable.Dinner good.Staff very friendly and helpful.
Stayed in April 2023
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Reviewed: 20 April 2023
Emma
Australia7 reviews1 helpful vote8.0“Amazing day in the arts district, amazing night at The Churchill.”- • Leisure trip
- • Couple
- • Superior King Room with City View
- • Stayed 1 night
- • Submitted via mobile
My partner found the bed too soft, and I was disappointed with the placement of the TV in our corner, city view room, which blocked the view of the sky tower!
Great location in arts district. Amazing point of difference with The Churchill what an amazing place! The rooftop views, the range of gin and dedicated, knowledgeable mixologists.
Stayed in April 2023
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Reviewed: 13 April 2023
Holly
Australia18 reviews1 helpful vote8.0“Comfortable stay”- • Leisure trip
- • Couple
- • Superior Room with Two Double Beds
- • Stayed 2 nights
Very expensive due to the heavy rainfall/storms in Auckland at the time, so paid a lot for what we were getting.
Comfortable beds, large TV, large bathroom. Excellent location. Roof top bar however need to book at the weekend as it was very busy. There is a gym.
Stayed in February 2023
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Reviewed: 12 April 2023
Joslyn
New Zealand3 reviews7.0“Friendly staff and great location in CBD”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location and cozy room
Stayed in April 2023
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Reviewed: 10 April 2023
John
United States1 review9.0“Great”- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 7 nights
more consistent room cleaning, i understand not wasting resources and cleaning the room everything day but everything other day would have been good. filling space at the bottom........................
great rooms, great staff, everything was perfect for my business trip in Auckland. I AM FILLING SPACE DOWN HERE BECAUSE YOU WANT TOO MANY WORDS..........................................................................
Stayed in March 2023
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Reviewed: 10 April 2023
Marykate
New Zealand23 reviews2 helpful votes8.0“would definitely stay there again good value for money”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
nothing
great find and ever use needed. a restaurant and roof top bar were extra bonuses.
Stayed in April 2023
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Reviewed: 8 April 2023
Sarah
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Great location! Must go up to Churchill’s for sunset. Also has nice outdoor space outside of dining room bar area. Very hearty breakfast and super friendly staff. Highly recommend
Stayed in March 2023
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Reviewed: 5 April 2023
John
New Zealand45 reviews1 helpful vote9.0“Great location, excellent staff, compact rooms but all needs met.”- • Leisure trip
- • Couple
- • Superior King Room with City View
- • Stayed 4 nights
Restaurant meals a bit uneven; buffet breakfast okay, but I had a salmon dinner main and it was a bit dry. Rooms were not large, but okay by European standards
Central location near to Art Gallery, Library, town hall etc.; and walkable distance from K Rd and Britomart Restaurants; good staff in restaurant; Guests also relaxed in the bar/restaurant, which had a nice informal ambience and not too noisy. Staff also good on the front desk.
Stayed in April 2023
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Reviewed: 1 April 2023
Kelsey
New Zealand9 reviews1 helpful vote7.0“Nice, modern and comfortable”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
Disappointed there was no parking included with the price of the room and valet was $50 per night. The room could have been a little bigger.
nice and modern, the Rooftop bar is amazing- overpriced but worth heading up there for a couple of drinks for the vibe and view, staff were professional and helpful.
Stayed in March 2023
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Reviewed: 31 March 2023
Dwayne
New Zealand1 review9.0Superb- • Business trip
- • Solo traveller
- • Superior King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Small chaos with billing that was sloppy practice rather than systematic failure. Readily fixed by great staff, just should not have occurred.
Staff and facilities were first rate.
Stayed in March 2023
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Reviewed: 26 March 2023
Esi
United States4 reviews8.0“Comfy bed, great location”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms are too small. Feels claustrophobic!
Bed was very comfy. Breakfast didn't come with it. Location is good. Walking distance to sky tower. Concierge was great. Very friendly and helpful!
Stayed in March 2023
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Reviewed: 26 March 2023
Brian
New Zealand10 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Sky Tower Room with King Bed
- • Stayed 2 nights
- • Submitted via mobile
convenient
Stayed in March 2023
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Reviewed: 26 March 2023
Cheryl
Australia47 reviews1 helpful vote8.0“walking distance to sky tower”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
room was small
streamless check in and out, excellent customer service
Stayed in March 2023
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Reviewed: 25 March 2023
Alistair1
New Zealand3 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
That the wheelchair couldn't make it through all the doors, so had to transfer when entering/leaving the room. Door frame was fine, but as the door didn't open flat against the wall, part of it jutted out and blocked the doorway.
The staff were excellent. I thought I had booked a wheelchair accessible room but had been put in a regular room. They immediately swapped our rooms, moved our luggage and couldn't have been nicer. Room was lovely, bed comfy. Restaurant and bar were both great too. And their staff were top notch.
Stayed in March 2023
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Reviewed: 20 March 2023
Merrick
New Zealand5 reviews1 helpful vote7.0“Overall good”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
$50 charge to park car
Churchill bar was excellent. Great breakfast too.
Stayed in March 2023
