-Very overpriced. -50 dollars for parking! I ended up parking in the Civic Centre for 24 a day during weekdays and 16 for weekend days. -HDMI cable or Apple Airplay or Google Crome would be good.

-Comfortable beds. -Quite Rooms. -Amazing staff, very helpful and go out of their way to help. -Wifi was decent most the time. -Shower was tidy and clean.

Stayed in November 2022

location, friendly staff, nice breakfast

Stayed in November 2022

The room was awesome, the balcony & view was amazing.

Stayed in September 2022

Cheaper valet parking, this was used as public parking not suitable for our needs.

Location, friendly attentive staff. Quiet clean rooms. Churchill roof top bar amazing views.

Stayed in October 2022

no balcony stain on blanket couldn’t figure out how to use lights

close to everything we were looking for comfy beds

Stayed in October 2022

The booking stated that parking was included. however, when our spot was taken by someone else, we were told we would have to move our car. Extremely inconvenient.

The rooms were very clean and pleasant looking. The bed was exceptionally comfortable, so my stay there was wonderful. I also liked that check out wasn't too early and that we were able to have a little sleep in.

Stayed in September 2022

Cleanliness and service

Stayed in September 2022

dust in the desk was the only fault, due to the excellent cleanliness of the rest of the room this stood out to my ocd brain

excellent location, tasteful and modern interior

Stayed in August 2022

Rooftop bar

Stayed in July 2022

The aircon was complicated to operate and was noisy and there was no sky tv.

Good staff. Good location. Great view and nice size room. We had a corner room high up. The Churchill Bar was good.

Stayed in July 2022

Rooms are small, would be better if hotel has a swimming pool.

Great location, easy to go anywhere. Great breakfast. Hotel staff are very nice and helpful.

Stayed in July 2022

Signage from Queen St opposite Town Hall not easy to find.

Comfortable and quiet room. Good location for Town Hall

Stayed in July 2022

The Churchill bar being over 18 only. Wanted to take teenage kids in to look at the view. I understand not allowing young kids and appreciate liquor licences are set but was pretty disappointed we weren’t even allowed in.

Good sized rooms all clean. Ate dinner in the restaurant and had breakfast all was very good.

Stayed in July 2022

didn’t find anything ‘not to like”

loved the property, very fresh and well-laid out, great room, bright, warm and airy

Stayed in July 2022

No water in rooms in fridge

Great location easy to get to just more parking would be great!!! Hotel very clean

Stayed in June 2022

Could hear what was happening on the street

Staff were great

Stayed in July 2022

Churchill bar was very expensive

Stayed in June 2022

The hotel was fabulous. We've stayed in loads of hotels in the CBD but never 4 Points by Sheraton. The highlight was the rooftop bar. Fantastic! My only negative was that the room is small. Just the bed really - although it was comfortable.

Stayed in June 2022

The air conditioning was very loud, which made it harder to get to sleep. There was a bright red light on the ceiling which also didn't help. Providing an eye mask and ear plugs is something the hotel should look into. I covered the alarm clock as the display was also bright. There was no bedside lamp, the choice of lighting was either all or nothing. And the shower leaked out into the bathroom. I turned it on before getting in and the water was splashing beyond the drain grate. I was travelling alone so used extra towels on the floor. For a luxury brand there were more things that made my stay less comfortable than it should have been (as a mother on a night away from home I didn't get the restful sleep I wanted).

The bed was comfy and the shower water pressure was great. The location is perfect for seeing a show at the Aotea Centre, the Queen St entrance making it even more convenient.

Stayed in April 2025

Parking offsite, no bottled water

Reception staff we’re helpful on directions

Stayed in March 2025

nothing

so close to town

Stayed in January 2025

Great stay! Helpful staff from the moment you pull in the drive, couldn’t recommend higher

Stayed in March 2025

We paid for a superior king room, expecting to have some what of a view, however we were disappointed that not being the case. One thing that was really off putting, and will likely be the reason we won’t return is the bathroom door didn’t seal shut, meaning if someone was trying to do their business anyone else in the room could hear, the fan didn’t seem to work either. There also was no bathroom spray and no toilet brush. The room felt very small, and for the price it really wasn’t worth it. In order to get a glass of water, we had to use the sink in the bathroom/toilet which felt very unsanitary. We had left the service light on for our room to be serviced and it had not been done. For what we paid we were quite disappointed, the room was mostly clean, and bed comfy but we won’t be back.

We liked the fact that it was somewhat close to everything we needed.

Stayed in March 2025

Super friendly staff, always spoke and were very helpful

Stayed in March 2025

Shakespeare bar was amazing and the Gin selection was fantastic. Unfortunately though they would not allow us to take drinks to our rooms.

Room was amazing, clean, and spacious. Especially loved the balcony and being able to soak in the ambience of Auckland.

Stayed in March 2025