The location was great and the level of customer service at reception on check in and check out exceeded expectation.

Stayed in May 2024

Our room was below the restaurant on the top floor. All night long until approx 2 AM we could hear chairs being scraped along the floor. We complained and was offered 10% off for one of our 4 nights.

Stayed in March 2024

Not spotless. $200 fee held in case of room service charges. Dated.

The convenient location while being in town for a work-related festival.

Stayed in May 2024

Nothing. Everything was perfect.

Super friendly and helpful staff Very clean, upgrade our room to a higher floor for free, complimentary drinks. Really lovely rooms

Stayed in May 2024

Nothing

Great property will ample rooms and easy parking great breakfast and afternoon snacks with friendly staff

Stayed in May 2024

That my holiday was not longer and that I was unable to order food (small bites) after 10 PM

The location and the amenities (Churchill Bar and the restaurant) really made for an elegant experience

Stayed in May 2024

Nothing - we loved it

room, breakfast, staff, cleanliness, location, fitness centre

Stayed in April 2024

Noise from road n outside

Stayed in April 2024

The breakfast buffet was great, and the location was ideal for us. Room was comfortable and of good quality.

Stayed in April 2024

Everything 😊

Stayed in April 2024

Beds were a little bit soft but otherwise the room was super comfy!

The late membership check out, friendly staff and facilities.

Stayed in April 2024

Everything

Everything

Stayed in March 2024

n/a

it was pretty close to everything which was nice! also we had a good room with a view

Stayed in April 2024

Car parking was not included

Location - can walk to all interesting places in the city

Stayed in April 2024

The room was nice and clean and just what we wanted for a one night stay in Auckland. We visited the Gin Bar and that is great. The staff were very nice on our check in and also checking out.

Stayed in April 2024

The room was fairly basic nothing at all special about it. There was only one towel hook which was odd. I’ve stayed at better hotels that were a lot cheaper.

The location is great so close to everything.

Stayed in April 2024

the odon noodle fish soup

that everything is there & close to everything

Stayed in April 2024

Location, clean, friendly staff.

Stayed in April 2024

Very expensive and very small room

Comfortable bed

Stayed in March 2024

Entrance to hotel isn't very obvious, might miss it if didn't look closely enough.

Exceptional service from staff from porters to reception to housekeepers. Room is very comfortable and great money for value.

Stayed in March 2024

I arrived at 1am after a 23 hs trip, and one of the guys of the front desk wasnt kind, not profesional, not educated, and don't have well maners, he make difference on people who don't speak native English and others,that was disgusting I saw that and I really want to kick him out to the street, talking about service and atemption. Kind and not kind. The second young guy at front desk really educated, from Sri Lanka that guy. I found a lot of shaved hairs in bathroom and long hairs too. The fun of the air conditioner doesnt works and I couldnt breath well, they never use machine to clean carpet an litle sofas. The litles sofa have hairs dirty etc, room manager doesnt exist here,and hotel general manager?. Very very poor service attenption, and all the staff there including managers don't have experience for work in that brand of hotel. One waitress use the rag of the coffe machine to clean water on the floor and then continue using at te coffe machine table, really dirty. All that kind of things You are going to see. They don't like to recieve tourists,only people from u k, you ll notice that difference when they talk to You. A few young guy employees doesnt have experience but they are really educated. Cheff at breakfast use their hands to give you lemon etc. Use a dish to put the food and give itlike that, we are paying Sheraton,not eating at the street.

Stayed in March 2024

The food in the restaurant was very good but I think they could use a little more staff. At times they seemed overwhelmed.

Everyone was friendly and very helpful. If you needed anything their response time was immediate.

Stayed in March 2024

The room was a small corner room smaller than standard deluxe rooms. The breakfast had limited selection.

Bed linen was good and comfy. The lifts were very clean and efficient.

Stayed in February 2024

It was my first hotel experience and I loved it! Got a perfect view of the Sky Tower, and the air was well conditioned. Super clean, and you can call for cleaning and they’ll be very respectful of your belongings! Me and my partner loved it so much we didn’t want to leave lol

Stayed in March 2024

The bar staff seemed very untrained & left alone

The bed was like a cloud, location is perfect

Stayed in March 2024