54 Cook Street, 1010 Auckland, New Zealand
#31 of 202 hotels in Auckland
Guests' ChoiceBased on 3469 hostel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 January 2023
Leenders
United KingdomThe only issue i had was because my room was one floor above the restaurant/ bar i could hear the music really loud and thudding, it’s great when you’re part of the evening downstairs but i had a really early start the next day to travel and only got a couple hours sleep as the music didn’t stop until nearly 1am
It was very youthful and had been designed with socialising in mind which was great, lots of hang out spots around the hostel so it was very easy to meet people. I stayed in a 10 bed dorm and it was very spacious and clean and the beds/ pods were comfy and felt nice and the sliding door across gave a lot of privacy.
Stayed in January 2023
Reviewed: 10 January 2023
Rute
PortugalThere was some lack of cleaning in general, rooms, commom areas, loved the Outlook area. The staff was very professional and helpful but there was some lack of empathy, no smiles around, There was some lack of tools in the kitchen and there was no basic ingredients to cook like salt.
Very new building, great commom areas, well located. The rooms offer great privacy and the beds are very confortable with a lot of extra handy features.
Stayed in January 2023
Reviewed: 9 January 2023
Julia
United Statesbathroom trash overflowing, unfriendly check in staff, humid hot pods when door was closed, water fountain closed before noon
nice and updated
Stayed in January 2023
Reviewed: 9 January 2023
Stella
IrelandNo storage at all in the rooms, no air conditioning even though they say there is, very loud pop music in the corridors from 9 am to 10:30pm as well as basically a night club in the foyer downstairs, absolutely NO soundproofing and loud housekeeping working and chatting at 9 am, and the disabled bathroom does not have a red emergency cord or room for a wheelchair next to the toilet.
Comfy beds, good kitchen
Stayed in January 2023
Reviewed: 9 January 2023
Uta
GermanyNo windows in the room.
The design of the overall hostel was very modern and appealing. It is quite central. The accomodation had everything what is needed from big kitchen, tables, areas for relaxing or working.
Stayed in December 2022
Reviewed: 6 January 2023
Adil
New ZealandThe bathrooms were not clean.There was no body wash for the shower rooms.The bins in the rooms,kitchens or toilets were not emptied and was overflowing.The pods were very humid and had to keep the pod doors open to get some ventilation(the fans inside the pods were basically useless).Not satisfied.
Stayed in January 2023
Reviewed: 4 January 2023
Niamh
New Zealandmy room had no window so was a concrete box.
very new facilities
Stayed in January 2023
Reviewed: 4 January 2023
Abdulaziz
Kuwaitno private bathroom no windows no air very hot baaaaad
nothing
Stayed in December 2022
Reviewed: 3 January 2023
Shannon
New Zealandunfortunately there is no AC. In the rooms as advertised. Our room was so unbearably hot that we did not get any sleep at all and resorted to sleeping in our car after trying to use the door as a fan and trying to prop it open. Staff were of no help and suggested we sleep in the public lounge. sad because the room was very comfortable. Left early hours of the morning and exhausted for the 3 hour drive we had to get home.
Staff are friendly, location is good and everything is very clean and modern. great vibe for young people.
Stayed in January 2023
Reviewed: 23 December 2022
Natalie
United KingdomNo window in the bedroom and personally wouldn't have stayed here for more than a night
Great facilities - lots of space for mingling or relaxing and kitchen was huge to accommodate alot of people.
Stayed in December 2022
Reviewed: 22 December 2022
Mia
AustraliaNo windows in my private room so it felt weird, a bit pricey :(
good energy, decent location
Stayed in December 2022
Reviewed: 19 December 2022
Gagandeep
CanadaCongested
Accessible
Stayed in December 2022
Reviewed: 15 December 2022
Sandeep
New Zealandno ventilation in the rooms, not very soundproof
great location, relatively affordable, streaming cable TV- was great for watching the World Cup.
Stayed in December 2022
Reviewed: 12 December 2022
Lucy
United KingdomThe pods were hot, there is no air con in the room/pods. There was no bin in my room or communal areas for general use like water bottle / paper waste other than the kitchen.
I had an 8 bed pod, the pod itself was clean and the mattress was comfortable. I like that the lockers are electronic locks and the steps up to the pod are easy to use. The women's bathroom was kept clean and they were spacious.
Stayed in December 2022
Reviewed: 4 December 2022
David
New Zealandno human for check in , check out.didn’t know facilities till got email after I had left next day, no windows, no fans/heaters, no parking, expensive for just bed and room. sharp edge on bed corners
new fresh look as is new
Stayed in December 2022
Reviewed: 22 November 2024
Anonymous
French Polynesialoved the whole concept & atmosphere, really suitable for lonely traveler or groups - I recommend those who seek functionality and confort to take the leap. The affordable rates make it way too easy to confirm the booking! Super cool and professional staff always there to help with anything! I'll be back for sure
Stayed in November 2024
Reviewed: 27 October 2023
Anonymous
United StatesThe bar/restaurant was always full of people not staying at LyLo. We went out to other restaurants on multiple occasions due to this.
Great location, friendly staff, and competitive cost.
Stayed in October 2023
Reviewed: 22 September 2023
Anonymous
New ZealandClean, comfy good use of space. Parking right beside the building
Stayed in July 2023
Reviewed: 8 September 2023
Anonymous
ChinaBest experience for living in Auckland.because I met a lot of friends which came from different countries.and it was safe and clean.the public are wad so nice !we new friends hung out every day.say hi ,say bye to every new friends.good memories!
Stayed in August 2023
Reviewed: 24 August 2023
Anonymous
ChinaLive in dorm it is good and clean
Stayed in August 2023
Reviewed: 7 August 2023
Anonymous
New ZealandKitchen not opening till 12 so no breakfast available.
Good value for money
Stayed in August 2023
Reviewed: 27 June 2023
Anonymous
New ZealandNothing.
Clean and well organised.
Stayed in April 2023
Reviewed: 16 April 2023
Anonymous
Australianoise from the doors closing outside
pods are private and comfortable
Stayed in March 2023
Reviewed: 6 April 2023
Anonymous
PeruLate check in, others and I had to wait for more than an hour as rooms weren’t ready. This is a killer after such long trips most people need to do to get to NZ. The reception and common areas have so much potential, they are not really welcoming or foster interactions.
I am obsessed with the capsule concept. Despite staying on other more “fancy” options like Airbnb and Hotels, this was my favorite stay during my trip. I found it very comfortable, gave good privacy and keeps the room quite as it restricts interactions. Bathroom is large, you get a towel, location is centric, restaurant on site.
Stayed in March 2023
Reviewed: 8 January 2023
Anonymous
United Kingdoma bit overpriced for what you get / messy kitchen / bad bins considering it’s hotel price, it needs some more storage in the rooms without a bathroom
very clean toilets, very modern rooms and nice sheets
Stayed in January 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content