Reviews of LyLo Auckland Hotel 5 stars
54 Cook Street, 1010 Auckland, New Zealand
#31 of 204 hotels in Auckland
Guests' ChoiceReview score
Based on 3465 hostel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.2
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Facilities
9.0
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Staff
9.0
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Value for money
8.7
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Free WiFi
9.0
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Reviewed: 17 November 2024
Annabelle
Australia20 reviews5 helpful votes9.0“Great facilities and location, with helpful staff”- • Leisure trip
- • Group
- • Queen Ensuite Room Interior
- • Stayed 2 nights
- • Submitted via mobile
I missed being able to make a cup of tea in my room but I knew that when I booked
Really modern, clean and comfortable with great customer service. We went for a concert and the property had special booklets and web page with everything to know for the concert!
Stayed in November 2024
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Reviewed: 16 November 2024
Anrika
Canada1 review9.0Superb- • Leisure trip
- • People with friends
- • Double Room Interior
- • Stayed 1 night
- • Submitted via mobile
Very clean, staff was great, good location
Stayed in November 2024
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Reviewed: 16 November 2024
Katrien
Belgium1 review9.0“Spacious hostel in the centre of Auckland”- • Leisure trip
- • Solo traveller
- • Private Single Pod in 6 Share Female Room
- • Stayed 2 nights
- • Submitted via mobile
There are not always windows in the rooms, even tough there was a good ventilationsystem, it felt a bit unnatrual.
Spacious hostel. Everything you need for a visit of Auckland. The pods are designed to be small, practical and comfortable.
Stayed in November 2024
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Reviewed: 16 November 2024
Jacqueline
Australia30 reviews3 helpful votes9.0“Great place , had fun , location so handy , would stay again”- • Leisure trip
- • Solo traveller
- • Private Single Pod in 4 Share Room
- • Stayed 1 night
- • Submitted via mobile
Bathrooms needed someone to empty bins of paper towels and thé basins didn’t drain well
Location Friendly people Pods concept Price Great staff
Stayed in November 2024
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Reviewed: 16 November 2024
Elliamae
New Zealand2 reviews10“IT WAS AMAZING. Everything’s convenient when you stay at Lylo.”- • Leisure trip
- • Couple
- • Private Single Pod in 6 Share Female Room
- • Stayed 1 night
- • Submitted via mobile
Location is really great as it’s nearby CBD. Convenient and Miss Lucy’s 💯 — the staff on duty went above and beyond in helping us out when we needed help with our broken luggage.
Stayed in November 2024
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Reviewed: 15 November 2024
Cheng
Malaysia3 reviews8.0Very good- • Leisure trip
- • Couple
- • Super King Ensuite Interior
- • Stayed 2 nights
- • Submitted via mobile
The room has no windows
Stayed in November 2024
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Reviewed: 15 November 2024
Mariana
Canada79 reviews6 helpful votes9.0“The joyful place”- • Leisure trip
- • Couple
- • Double Room Interior
- • Stayed 2 nights
- • Submitted via mobile
Our room did not have ventilation. Beware if you have respiratory issues.
I appreciated the help we received from staff. The person who was working on the evening shift on November 13th. helped us immediately bringing a fan and went beyond to accommodate our needs. Thanks 🙏
Stayed in November 2024
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Reviewed: 15 November 2024
Michael
United States54 reviews8 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Queen Ensuite Room Interior
- • Stayed 4 nights
- • Submitted via mobile
Had a private room with bathroom and found it comfortable though a bit on the smaller side. The bar downstairs was busy and good to hangout with others.
Stayed in October 2024
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Reviewed: 15 November 2024
Rebecca
Australia1 review8.0“great value for money and comfortable”- • Leisure trip
- • Couple
- • Super King Ensuite Interior
- • Stayed 4 nights
- • Submitted via mobile
window less room
value for money
Stayed in November 2024
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Reviewed: 14 November 2024
Gabrielle
New Zealand14 reviews9.0“Convenient and comfortable.”- • Leisure trip
- • Solo traveller
- • Private Single Pod in 6 Share Female Room
- • Stayed 2 nights
- • Submitted via mobile
The bathroom sinks were blocked.
Great central location. Loved the pods and super comfy beds.
Stayed in November 2024
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Reviewed: 14 November 2024
Jiachen
China26 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room Interior
- • Stayed 1 night
- • Submitted via mobile
Location is good, big public spaces
Stayed in November 2024
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Reviewed: 14 November 2024
Anthony
New Zealand2 reviews8.0“A great stay. Our 16 year old girls loved getting ready for the concert in the bathroom. Thanks Lylo”- • Leisure trip
- • Group
- • Family 8 Pod Room - Interior
- • Stayed 1 night
- • Submitted via mobile
Would have been great to have bodywash dispensers in the showers. Unfortunately blocked basins in the bathroom.
Excellent location. Meals were great.....perfect for dinner and drinks prior to the Coldplay concert. Staff very helpful and friendly.
Stayed in November 2024
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Reviewed: 14 November 2024
Laura
Germany25 reviews3 helpful votes9.0“unique and fancy stay if you‘re willing to pay more than usual”- • Leisure trip
- • Solo traveller
- • Private Single Pod in 8 Share Room
- • Stayed 2 nights
- • Submitted via mobile
it can be quite loud due to Miss Lucy‘s playing music until late, the only quiet space to make a proper phone call in the evening is the booth in the foyer (since the Outlook common room is a quiet zone after 10pm)
the pods are amazing for privacy, everything is new, stylish, and clean
Stayed in November 2024
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Reviewed: 14 November 2024
Shah
New Zealand8 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room Interior
- • Stayed 2 nights
- • Submitted via mobile
none
Jojo is so helpful and friendly
Stayed in November 2024
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Reviewed: 14 November 2024
Peter
New Zealand45 reviews6 helpful votes8.0“Overpriced, but comfortable”- • Leisure trip
- • Solo traveller
- • Private Single Pod in 8 Share Room
- • Stayed 3 nights
- • Submitted via mobile
As opposed to LyLo Brisbane, this hostel doesn't give towels for free. It's also not the best that there are no windows in the rooms. It wasn't a dealbreaker, and the ventilation is good enough, but - again - LyLo Brisbane was better from this point of view. Overall, while the pods make the hostel experience much better than hanging out in the same room with others without any privacy, this hostel is rather pricey for what it offers. At some point (because I kept returning to this hostel for two weeks) I paid 270 dollars for three nights.
I like the concept of pods. They give the guests privacy. I liked that the detergent was included in the price of the laundry. There are some nice communal areas like the Outlook and the Ms Lucy's bar where LyLo guests get 10% off food and drinks.
Stayed in November 2024
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Reviewed: 14 November 2024
Moa
Sweden5 reviews10“worth every penny!”- • Leisure trip
- • People with friends
- • Private Single Pod in 8 Share Room
- • Stayed 5 nights
- • Submitted via mobile
I traveled with a friend but can imagine that it's an amazing option for solo travelers🚗💨 will be back for sure
Stayed in November 2024
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Reviewed: 14 November 2024
John
United Kingdom41 reviews1 helpful vote8.0“Good stay in a fun hotel”- • Leisure trip
- • Solo traveller
- • Queen Ensuite Room Interior
- • Stayed 2 nights
- • Submitted via mobile
Good central location, helpful staff, clean well appointed room in a modern hotel.
Stayed in November 2024
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Reviewed: 14 November 2024
Hannah
New Zealand20 reviews3 helpful votes9.0“Great no frills option.”- • Leisure trip
- • Couple
- • Super King Ensuite Interior
- • Stayed 2 nights
- • Submitted via mobile
Room was not ready at 3pm but it was shortly after
No frills but all you need. Close to sky city. Dark room, not much noise. Comfy bed and could connect to our Netflix acc
Stayed in November 2024
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Reviewed: 13 November 2024
Zoë
Ireland4 reviews9.0“Great place to stay in Auckland - safe, clean and welcoming”- • Leisure trip
- • Solo traveller
- • Double Room Interior
- • Stayed 2 nights
- • Submitted via mobile
The kitchen facilities were typical of a hostel - not much by way of utensils and the fridges weren't great. A bit overcrowded and smelly. But that's not unusual in hostels.
The common areas were really lively and welcoming, which was great for a solo traveller. I loved the eating area and the bar. The staff were incredibly helpful.
Stayed in November 2024
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Reviewed: 12 November 2024
Haydn
Australia5 reviews10“Excellent”- • Business trip
- • Solo traveller
- • Queen Ensuite Room Interior
- • Stayed 1 night
Nothing
Great vibe
Stayed in November 2024
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Reviewed: 11 November 2024
Imke
Belgium4 reviews8.0“Great stay in Auckland”- • Leisure trip
- • Couple
- • Queen Ensuite Room Interior
- • Stayed 2 nights
- • Submitted via mobile
Our shower drained very slowly, which flooded the bathroom a little bit, but it didn't bother us. We told the staff at checkout so they can fix it for the next guests.
Very clean room, comfortable bed, friendly staff. Great location and the restaurant/bar on the ground floor is very convenient.
Stayed in November 2024
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Reviewed: 11 November 2024
Janelle
New Zealand4 reviews9.0“No ordinary backpackers..better!”- • Leisure trip
- • Couple
- • Queen Ensuite Accessible Interior
- • Stayed 2 nights
- • Submitted via mobile
Some people complained about hearing a bit of thumping, etc. We did, but it didn't bother us. Wasn't at all enough to ruin our stay. We parked next door in the dodgy looking carpark using the Parkable app. Once we sorted that out though we left our car there for the 2 nights we stayed and used public transport. It was fine.
Location, chill vibe, everything we needed, clean, friendly staff, areas to relax quietly, breakfast at Miss Lucys. Even having no windows in our room was actually great. Being blacked out was good in the morning because we lost track of what time of day it was so we relaxed more.
Stayed in November 2024
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Reviewed: 11 November 2024
Sarah
New Zealand9 reviews8.0Very good- • Leisure trip
- • Couple
- • Twin Split Ensuite Room Interior
- • Stayed 2 nights
- • Submitted via mobile
We stayed during a 'big event' weekend so perhaps the ensuite rooms were more expensive than normal due to supply and demand. However, as a result the price was comparable to other standard accomm options.
Loved the concept and great vibe. Excellent facilities and good location.
Stayed in November 2024
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Reviewed: 11 November 2024
James
United Kingdom3 reviews10“Excellent place to stay”- • Leisure trip
- • Couple
- • Queen Ensuite Room Interior
- • Stayed 1 night
- • Submitted via mobile
Windowless room was a little odd, but definitely not too off putting at all.
Nice feel, easy check-in, and great central location ! Bar / restaurant on the ground floor also had a nice vibe, and did great food / drinks.
Stayed in November 2024
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Reviewed: 11 November 2024
Sabrina
France35 reviews9.0Superb- • Leisure trip
- • Couple
- • Super King Ensuite Interior
- • Stayed 2 nights
- • Submitted via mobile
Location is great for being close to the CBD, but it's good to note that a homeless shelter is at the corner of the street, with some people dealing with mental healnesses, drugs and other sad stuff like that. It doesn't feel 100% safe. The self check-in/out is great but it's a bit "sad" to deal with an iPad instead of a real person. The shower didn't drain very well and overflowed on the bathroom floor. The linen system is awful (personal opinion). Just a flat sheet on the mattress that moves anytime you turn around. The worst part is the duvet: it is simply placed between two flat sheets. After few minutes/hours in the bed you'll end up with a bare duvet covering you. A duvet with stains (I found foundation/make up stains from previous guests). Who knows what else/body part touched that duvet too. Awful.
Modern ho(s)tel, easy check-in/check-out. Seems to have tons of activities for guests. I didn't stay long enough to really judge the kitchen/breakfast/bar and other facilities offered there, but is seems nice
Stayed in November 2024
