If the hotel is aware of high occupancy, best to have additional staff on ground to assist, esp during breakfast periods. If we are paying more then $500 per room, we expect better service.

Due to the long weekend and high occupancy, services were delayed, from check in to breakfast in the morning as well. Most of the breakfast items were not topped up on time. there is hardly any option for Gluten free breakfast.

Stayed in June 2024

The breakfast was quite okay. There was no car parking available for the guests

The view from the room, the room was well organized

Stayed in June 2024

None

Central to all the activities we came for.

Stayed in June 2024

No parking...had to find parking on streets far away that wasn't timed. Given disability bathroom with shower wet room, totally unlike pictures booked. Charged twice, despite confirming at check in that had already paid through Booking.com. Only realised after checking credit card accounts.

Excellent central city location within walking distance to restaurants

Stayed in May 2024

You have to get milk from the restaurant. Would have been nice if it was already available in your room.

The staff were excellent, the bed was very comfortable and the room was modern and spacious, would recommend and stay again.

Stayed in June 2024

Great location close to restaurants and bars

Stayed in June 2024

Pillows were uncomfortable and bed is tired. Low water pressure in the shower and breakfast pastries were stale.

The location is great. Staff are friendly.

Stayed in June 2024

Couldn’t work out how to use shower

Friendly staff

Stayed in June 2024

Bathroom was very strangely laid out

Stayed in May 2024

Parked on the street due to no ability other than valet. Breakfast was excellent, but was charged much more the 2nd day without consent. Did not realize the variable price when checking out.

Excellent location and facilities . Room was fantastic. Staff brought my wife a dessert plate for her birthday. Restaurants were in walking distance.

Stayed in May 2024

Almost everything was on point

Stayed in May 2024

hot items at buffet breakfast were cold. Probably easily fixable with better warming stations.

good location, good parking, helpful porter on arrival. Spacious room.

Stayed in May 2024

Air conditioning

Location

Stayed in May 2024

Cost and parking situation

Atmosphere, amenities, service and experience

Stayed in May 2024

Breakfast was far to expensive.

Stayed in May 2024

No toilet paper, say free milk but empty bottle. There is somebody’s hair on sink.

Very fast room service Excellent location

Stayed in May 2024

No microwave

Location and close to the shops

Stayed in May 2024

VERY CLEAN AND COMFORTABLE. FANTASTIC SHOWER

Stayed in May 2024

Room electric is not stable Only few staffs

Breakfast and location

Stayed in May 2024

Service not good enough. We booked rooms with free breakfast and was told only one room with free breakfast. And then gave us wrong room, and then one room car didn’t work properly and I was locked in the lift, and then at breakfast counter we were told the voucher is for discounts not for free breakfast. The receptionist who we met when we checked in was not familiar with the business.

Good location, nice view. Good breakfast

Stayed in May 2024

There was no free parking at the hotel, so we had to pay an additional NZD$50 a day to park our car.

This is a very clean and spacious place to stay in Rotorua (though we did upgrade to a larger room which had fabulous views and a living space). It was very quiet at night (so good for sleeping). The staff were really friendly and helpful and a credit to the hotel. We didn't go into the bar but it looked lovely and seemed very popular. It's very centrally located so it makes the perfect base from which to explore the city but be aware of the parking charges if you're arriving by car. I'd not hesitate to stay here again though, it's a super modern and clean place to base yourself in this lovely town.

Stayed in April 2024

Very nice room, very clean and tidy, staff were really lovely and the hotel was in a great location. The buffet breakfast was delicious.

Stayed in April 2024

cleaning for pullman standards to be more higher

Location, room, staff, restaurant was excellent

Stayed in April 2024

The trademark smell of Rotorua was quite strong in my room, but that may be inevitable.

Really nice and quite spacious room. Very friendly and helpful reception staff. Lovely breakfast with lots of choice and very good coffee. Great location in the town.

Stayed in April 2024

The lack of separation between the shower and toilet, and the extra cost to park your car 50dollars a day. We also had loud neighbours next to our room and it was very expensive to stay,

Friendly , great location, good buffet breakfast, clean room.

Stayed in April 2024