Our room layout was a bit odd. Had to negotiate around the furniture to take in the ‘ lake view’

Breakfast was good and relatively varied as expected.

Stayed in April 2023

No parking - well, VIP parking at $49 per day, just a tad much for my budget.

Great location right in the heart of town and just around the corner from work. Super comfy bed and great pillow choices. Different style bathroom to what I have ever seen at a hotel. Was fine for me as I was travelling solo, but I'm sure my husband would not have liked the set up. Gym super clean and new equipment, was great, had the place to myself. Didn't use the restaurant/bar but was vibing each time I went past. Immaculately clean rooms and would definitely stay again.

Stayed in April 2023

valet parking

Everything was fine except for the $45 valet parking. Too expensive. Valet parking should be free.

Stayed in April 2023

My friend and I stayed for 3 days and our room wasn't cleaned once. Though we did get some new towels upon request. The bathroom layout was interesting- it was an open plan with separate toilet and shower, however, the toilet door didn't quite shut and left a large gap. Parking around the hotel is all on a time limit so we had to pay the $49 a day valet fee.

It was nice and close to a range of eating establishments including eat street. Staff were friendly and helpful! Beds were comfortable.

Stayed in April 2023

1) The corner of the roof has a huge spider web, which is really disappointed. 2) I called the service centre to fix the safe problem in my room, the call was made in 9pm, and they didn't send any staff to check until I called the second time at 12am! This is even frustrating! 3) The hotel doesn't have executive lunge, swimming pool, it is not like a five star hotel. They even charge you with the bottle water, no matter the tap water is safe to drink or not, at least welcome drink should be provided to your customer. 4) the room is next to the Lift, really noise. After all, not quite wroth the money.

The staff at reception is really helpful, their steak is really good.

Stayed in April 2023

We paid for an upgrade and ended up with a special needs room which we weren't expecting, especially having paid more for the room. It would have been nice to know as we wouldn't have upgraded.

Stayed in March 2023

n/a

Excellent hotel with lovely staff

Stayed in April 2023

no parking/tricky parking

Quality of furnishings in the room

Stayed in April 2023

I wouldn’t say we didn’t like it but one thing that was a bit of a let down was that we should have been informed we were being placed in a disabled access room. It is not a big problem but my partner is 6”6 and all that got washed in our stay was his belly button due to the height of the shower. We do also think for the price that breakfast should be included and at least some bottled water in the room.

We liked how close the property was to everything you needed in Rotorua. The room was also very clean and felt nice to stay in, plus the staff were friendly.

Stayed in April 2023

no water in rooms, hotel does not look inviting from the outside

good location,

Stayed in March 2023

The restraint food was average and the bar staff need more trading.

room was clean and modern

Stayed in March 2023

Kāore i pai ki a māua te hanga o te whareiti, ka mutu, karekau he pātara wai i te pouaka mātao - me whakakī tīkera/mīhini kawhe mā te puoto horoi. E whā tekau mā iwa tāra te utu mō te whakatū waka ki tō rātou wāhi. The toilet room is spacious yet the acoustics can be heard throughout the room haha, no bottled water available, we had to fill the kettle and the coffee machine at the bathroom sink. The parking is a bit pricey for less than 24hr stay too.

He tata ki te tāone, he ngākau taurima ngā kaimahi, he mā ngā rūma, ā, i au te moe. Close to town, hospitable staff, clean room and had a comfy sleep.

Stayed in April 2023

The windows for the room were straight on parking lot level.

The location is great, the room was confortable, well equipped, spacious and clean. The staff was helpfull.

Stayed in April 2023

Great location clean and tidy , really friendly and professional staff. Breakfast was excellent and good value for money.

Stayed in March 2023

The lack of privacy with the toilet room design.

Great staff, easy location and rooms were spacious.

Stayed in March 2023

The open concept of the room with the bathroom. It was weird. And the toilet was like stepping into a shower lol.

The location of the property and the friendliness of the housekeeping staff. As a coffee drinker "Love" that they had a nesspresso machine and filled it daily with variety of pods. Thank you for housekeeping for that.

Stayed in April 2023

No sky tv and no where to hang your towels..

Breakfast was delicious and the chef was so helpful. Location is great!

Stayed in April 2023

Room layout could have been improved and definately not enough lights. A second chair would have been appreciated.

Excellent choices for breakfast and good service

Stayed in April 2023

We were pressured into joining the hotel club for discounted breakfast, which was more expensive than breakfast in the local cafe’ with more flavour & entertainment. The dispensers for the shampoo etc were difficult to use

Very good sized & well designed room & convenient location

Stayed in March 2023

the air conditioning didn’t work in our room and we found it very very dusty, also they strangely didn’t supply any bottled water. also found the room to be really dark

the breakfast was really good and the staff were amazing, the room was nice and the bed was really comfy.

Stayed in March 2023

Location was really good, breakfast was also delicious. However, we expected a little more from the online photos and for the price.

Stayed in March 2023

Didn’t particularly like the open bathroom, toilet should be fully enclosed.

Clean and neat room. Lovely and spacious.

Stayed in March 2023

The room was very spacious and everything was perfect, although it just marginally complied with the "lake view" concept. Good breakfast in terms of both quality and variety

Stayed in March 2023

We had to park in the street or pay valet parking. We weren't aware until we arrived and the parking was confusing.

We were upgraded to lake view. Staff were friendly.

Stayed in March 2023

Shower flooded the bathroom.

Good location. Enjoyed the bar.

Stayed in March 2023