The hotel has no parking unless you pay $49 for valet parking, where they park your car either onsite or offsite (luckily there was space in the on-site car park for us which is very small maybe 20 spaces?) The toilet and shower areas are made with like a fogged glass which is kinda see through & don’t have locks, just something to consider!

Really friendly staff and the room itself was nice and modern with a comfy bed

Stayed in January 2023

not really good if you have young children

location

Stayed in October 2022

We had the air conditioning running all night, and woke up to the ugly smell that permeates the air outside filling the room. Quite off putting. The smell wasn’t present when we checked in but was there by the morning

It is clean, modern and the breakfast was delicious

Stayed in December 2022

AC wasn’t working

Typical Pullman comfort which was lovely.

Stayed in December 2022

Room AC wasn’t cooling enough

Breakfast was great

Stayed in December 2022

Very convenient location. Room was spacious and comfortable. And check in and out was seamless.

Stayed in December 2022

AC didn’t work well and couldn’t be fixed. bathroom is inside the room and toilet is not fully isolated by walls so you hear everything your partner do.

great location, friendly staff, spacious room

Stayed in December 2022

I greatly dislike the trend of opaque glass toilet cubicles in hotel rooms. Unfortunately, depending on your choice of room, one will be imposed on you. Both a glass door that never actually closes (nor reaches the ceiling) and semi-transparent glass walls allowing your partner / travel companion great insights into your intimate toiletry procedures has always struck me as pointless, irritating and just a silly design fad. Also, due to the L-shape of the room the aircon was ineffective at cooling the sleeping area - another example of design over function.

Clean, modern and classy hotel with friendly staff. Like anywhere, the level of room you select determines your experience.

Stayed in December 2022

the room layout / floor plan / design was not five star, i didn't like how the bathroom was basically part of the room... i feel like bathrooms should be seperate for hygiene reasons etc.

very quick and super easy check-in process, nice friendly and helpful staff, were able to help me straight away and get me to my room without any issues

Stayed in December 2022

One of the lift and room access cards didn't work, even after a different member of staff tried on four separate occasions over three days. Luckily we had a spare one that worked!

We liked the location because it was within walking distance to lots of restaurants and cafes. The cleanliness of the room was always at very high standard. The bed was very comfortable too.

Stayed in December 2022

there were some minor issues with some of the tiles in our bathroom but other than that everything was perfect

great location, staff were excellent and the room was great.

Stayed in November 2022

The toilet not being completely private.

Lovely room. Great view. Great location. Great service.

Stayed in November 2022

Had to ask for a better view room, went from 5th floor corner to 8th floor with better view over the lake. Didn’t Replenish tea/sugar supplies. Wine glasses dirty.

Location

Stayed in November 2022

no pool

clean and inviting

Stayed in November 2022

no vegetarian options on room service menu

central, spacious room

Stayed in November 2022

Limited parking options

The room was very nice and comfortable, and the hotel gym facilities were also excellent

Stayed in October 2022

Overall good stay but cleaners didn't clean toilet/bathroom and forgot to restock items. Parking in the hotel is expensive. Strong smell of sulfur inside the room in the early mornings (but maybe that's normal for Rotorua :)

Nice modern hotel in a good location near eateries. Modern spacious room with comfortable beds, pillows and big shower. Friendly, lovely kiwi staff at reception and restaurant. Check in was fast and easy. We would stay here again.

Stayed in September 2022

a bit run down in places.

easy to find and simple layout

Stayed in November 2022

My room was cleaned even though I had the “do not disturb” sign on the door, which made me uncomfortable. Also, the room telephone did not work throughout my stay, and when I told the front desk, no action was taken.

The hotel was beautifully situated in the town center and within a short walking distance to Lake Rotorua. I had a magnificent view of the lake from my wall-to-wall picture window. The bathroom in the room was upscale. The staff were very friendly and helpful.

Stayed in November 2022

Location, Staff were amazing, food was great.

Stayed in November 2022

The bathroom is a low point, with no place for a tower (no tower rail)

Good breakfast, more choice of food will be better

Stayed in October 2022

The beds could have been a bit more comfortable

The staff on reception we’re always extremely helpful and happy

Stayed in November 2022

Bed wasn't to my liking, too firm...and there were cobwebs on the windows.

Location was great, Lake view was spectacular, and the breakfast was the perfect way to end a short stay.

Stayed in November 2022

Issues with room cards not opening room or operating lifts Coffee machine in room leaking Noisy guests at 3am No hot water to shower at 8am Room layout awkward No bin at the kitchenette Only one dining chair when room booked for 2 Bath towels - expected bath sheets for a 5* property Booked a superior king with lake view room, our room had view of the roof of the lower level

Great location, walking distance to Eat Street, Government Gardens, Polynesian Spa Super friendly and helpful restaurant staff On-site restaurant brilliant, food superb

Stayed in November 2022

5-star hotels are supposed to have pool/spa. The bathroom is a fogged glass with open top to the room, so there isn't much privacy / smell isolation if you are staying with someone else.

Clean, nice, comfortable.

Stayed in October 2022