New hotel good location

Stayed in June 2022

Bathroom with no door

Clean, new, has everything. Huge rooms

Stayed in June 2022

Negatives: 1. No swimming pool 2. No Free Parking. The only option offered to us was an expensive $45/day Valet parking, which we declined and ended up parking on the roadside parking. 3. The room is average. The toilet design is actually quite weird. 4. No complimentary Water in Room 5. There is not even a minibar or option to buy water in room. 6. The TV in the room didn't work and we had to call the reception to get it fixed. (It did get fixed but not a good first impression) 7. Breakfast buffer was average and difficult to justify the cost. 8. Restaurant food was average and took a very long time to get our drinks and good, all though the restaurant was not that busy.

I would describe our experience with Pullman Rotorua to be 'Average'. The reason being, all though it is classed as 5 star, they fall short of expectations in a few area and as a result difficult to justify the premium. Here are the positives and negatives in my opinion. Positives: 1. Great Location 2. New Property 3. Good Service

Stayed in May 2022

parking was a mission ---gate to parking was open on arrival --so i parked ---took me 20 mins to get someone to let me out. how are we supposed to know to report to reception before entering car park when its open also $46.00 a night for valet parking WOW

the restaurant was a bit sparse for a upmarket hotel ---felt like local bistro meals were tasty but way over priced $16.00 for fries

Stayed in June 2022

Never cleaned our table in the bar and bar tap wasn't working

Nice friendly place

Stayed in June 2022

Na

Comfortable room , close to amenities

Stayed in June 2022

We really enjoyed staying in Rotorua, the service was great and the food was Devine. There was Just a few things we thought could be improved. After staying in several 4-5 star hotels and Most of them cheaper (eg Hilton, QT, Art Museum) we were expecting a bit more for the price. 1. The room wasn’t very culturally sensitive or hygienic when it came to the sink. The only place to fill the jug up with was from the same sink I had to wash my hands in and spit in when I brush my teeth. That’s a big no in Māori culture and in general for some people. It did upset me that we paid $1200 for 2 nights and we didn’t realise we would have no seperate sink to drink from. 2. The toilets were not private and left nothing to the imagination. I was in a room with my husband of 15 years and even we felt a bit awkward with the lack of privacy in the toilet. 3. There was no cutlery. We arrived late so grabbed some dinner on the way ready to eat in our room. To our surprise there was no Microwave, no plates and no cutlery. We’ve never experienced this with a 5 star. It said a small kitchenette and we assumed that meant cutlery and sink but alas there was none. 4. We ended up ordering room service as we wanted warm food and cutlery and when it arrived we realised there was no proper table setting to eat at.

Service & Breakfast were fantastic

Stayed in June 2022

The location to town was excellent Loved the valet service worth the extra $$

Stayed in June 2022

Toilet too close to kitchenette

Location in city

Stayed in June 2022

customore service was awesome

pretty basic

Stayed in June 2022

Having to find park if parking package wasn’t included

The comfort

Stayed in June 2022

I didn't like the layout of the room. The bathroom was a little cubicle within your own room, and it wasn't fully enclosed. I'd like a little more privacy when i'm in there....

I thought we had breakfast added onto our stay, when we arrived it wasn't so. Would have been nice, but oh well.

Stayed in May 2022

Great location, beautiful design, very helpful staff that catered to all of my needs

Stayed in May 2022

no hot tub

clean and great location

Stayed in May 2022

Not a lot of secure parking.

Great location. Close to Eat Street. Friendly helpful staff. The beds are comfortable.

Stayed in April 2022

The pancakes were expensive yet unemipressive. McDonald's ones are the same. I'd go back to stay at the hotel but won't ever order food there.

Friendly staff, clean and tidy rooms.

Stayed in May 2022

The bathroom was not private. When travelling with a colleague you do want some more privacy than what the rooms had. Like a bathroom wall...

Location was superb. Super handy to everything we needed.

Stayed in May 2022

Parking

Got good options

Stayed in May 2022

great room, amazing breakfast.

Stayed in May 2022

Didn’t like the glass toilet and shower set up not very private when sharing a room with a colleague

Stayed in May 2022

parking on the street

Great location. lovely meal in the restaurant, friendly staff

Stayed in April 2022

It was not awful but the bathroom and toilet situation was weird; singular rooms opposite each other was inconvenient when you need to get change - it felt out in the open ;exposed; we mentioned this to staff who said that comment is made often; no where to hang your towels or hand towels; the shelving was too low to reach or place cosmetic bags ... the bathroom unfortunately was a bit of a miss - bit of let down for a nice establishment

friendly staff; minimal wait time to order; location; had breakfast - very delicious; had drinks prior to going out and very comfortable and pleasant environment

Stayed in May 2022

room a little bit small, but, ok for 2 double bed nothing in minibar

super spot in town, we were very close to all shops and famous Fenton avenue axle, that was a great stay in Rotorua, 5 minutes driving to the famous Polynesian spas, and we had a very great experience there, not far from the luge, gondolas food at buffet, great experience too

Stayed in May 2022

The toilet door

The size of the room

Stayed in April 2022

it is expensive.

friendly staff - April was the best! she was so friendly and so helpful. location is brilliant.

Stayed in May 2022